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IP Communications

Fax Channel

April 23, 2007

Interactive Intelligence and Alliance Systems

April 23, 2007

Interactive Intelligence announced today it has purchased the professional services group of Alliance Systems and I had a chance to speak with the president of Alliance Systems Rusty Cone about this deal. Rusty deferred to Alliance Systems chairman Jon Shapiro about the reason for this transaction.   According to Jon: “Our core server and infrastructure business has been growing very rapidly and we wanted to focus our resources on increasing our manufacturing capacity, engineering resources and our global logistics and support business.”   I did get a chance to find out a bit more about the transaction however. Rusty explained he is happy for the 14 people who will now be part of Interactive Intelligence as they now have more opportunity to move up in the organization.

Hosted Communications for the SMB

April 23, 2007

We hear about hosted solutions from so many vendors these days. This area of the market is certainly experiencing tremendous growth. Companies like Covad, AccessLine and 8x8/Packet8 are doing well selling services to customers who are giving up their small phone system for a hosted solution.   In many cases the smaller companies are familiar with and more comfortable with key systems and are not happy to lose some of these features when they migrate to a hosted solution which is designed for companies the size of major auto manufacturers. The way to get around this dilemma is to sell these companies hosted key system replacements.   How can a service provider interested in deploying such solutions learn more?

Allergy Attack

April 23, 2007

OK OK – I know I haven’t blogged yet today and yes I feel guilty. I know your early AM Starbucks is not the same without a healthy dose of technology and possibly sarcasm – depending on my mood. But to be honest my allergies have been acting up and there is just something about seeing snowflakes in Boston and 80 degree weather in Connecticut – within 3 days -- that doesn’t fit in well with my sinus situation.

Fear not however I did take a Claritin which is the new kind of tablet that melts in your mouth with no water.

Vonage Voicemail Transcription

April 21, 2007

At CTIA a few weeks back I heard Vonage will offer a voicemail transcribing service soon but I was sworn to secrecy. As you may know I have been writing about voicemail transcription a great deal lately. I thought I blogged a hint about this news but to be honest I have been doing so much writing lately I can’t find it if I did.   Anyway, I just heard from a little e-mail bird Vonage will offer voicemail transcription for $.25/voicemail. I cannot verify this cost but I did find a link on the company’s site to Vonage Text which is a voicemail transcription service.

Andy Abramson on Verizon Patents

April 20, 2007

Bad Vonage News

April 20, 2007

More on The VoIP Patent Mess

April 20, 2007

A number of people in the telecom industry tell me they have looked at the Verizon patents being used against Vonage and they say they have been doing the things that are claimed in the patents before Verizon filed. My sources further claim in some cases there are patents which have been granted to companies which conflict with the patents which Verizon has. Of course this is not unusual but no one has anything to gain from suing Verizon to get the phone company’s patents overturned. They would only do this if they are sued and this won’t happen as Verizon is too smart to sue companies that can overturn their own patents.

InfoWorld on Patent Reform

April 20, 2007

Radcom QTrace

April 19, 2007

Networks are converging at breakneck speed and as they do, so does the need to search and troubleshoot calls across multiple sites and networks. According to Avi Zamir, President of Radcom, his company is starting to see the need for converged monitoring tools across VoIP, cellular and IPTV networks.   Service providers are looking for a single management platform in his experience. To solve this problem his company has launched QTrace for mobile network operators. This solution can work on multiple servers if needed and allows operators to analyze all open calls or any subset of calls across the network.   QTrace at it’s heart is a user-friendly central management system.
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