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IP Communications

Skype for Salesforce

May 9, 2007

One of the stories which caught my eyes recently was Skype and Salesforce.com coming together to launch Skype for Salesforce. In the article there is a discussion of more and more call centers looking for ways to integrate Skype into their centers allowing any Skype user to seamlessly call in.   This story shows the growing need for companies to evaluate Skype compatibility in the products and services they purchase. There are certain segments of the market where this makes more sense than others.   In other words if your call center has wealthy American customers, Skype support may not be so important. If you have young international customers however, Skype support makes sense.   Is a Skype a must in your call center?

Communications Darwinism

May 8, 2007

In the world of natural selection, animals capable of evolving with a changing environment survive while those who do not, perish. As you enter an ice age for example animals with increasingly wooly coats are at an advantage. As you enter a warming period, a wooly coat could be a disadvantage.   With this in mind I had a great talk today with Sharone Ben-Levi Vice President Marketing, AudioCodes, Inc. Sharone spoke with me at length about the future of communications from their vantage point. With over six years at the company Ben-Levi is a great person to speak about where his company sees communications heading.

Open-Source Telephony Goes Mainstream

May 8, 2007

In the last few years the communications industry has been taken by storm through the invention of an open-source communications platform named Asterisk invented by Digium (www.digium.com) founder Mark Spencer. An article written for the January 2004 issue of Internet Telephony magazine by yours truly was titled, “Open Source Telephony. . .

Cable Gets VoIP

May 8, 2007

Cable companies are feasting on VoIP success by the millions of customers. What an amazing job they are doing taking customers from phone companies. So far however, cable VoIP growth in the SMB space has been slow. Large phone companies for their part seem to be copying as opposed to innovating.

Hillary Clinton Champion of Net Neutrality?

May 8, 2007

VoIP Stories May 7, 2007

May 7, 2007

Here are some interesting stories worth reading. Incidentally, I now have a Plantronics CS70N installed at my desk. It is about the same size and weight as the popular Plantronics Voyager 510 with the difference being slightly more weight and thickness as well as a long voice tube which reaches your mouth.   I have been able to walk a few hundred feet (with massive amounts of RF emitting equipment in-between) from my base station before sound quality degrades.   Enjoy:  

Voxbone Developer Contest

May 7, 2007

I was just on the phone with Voxbone CEO Rodrigue Ullens and he was telling me about a really interesting contest his company will be running for the most innovative application based on his company’s API. Voxbone calls themselves the inbound VoIP provider and the company sells DIDs to other carriers.   Voxbone’s customers can implement white label VoIP powered by Voxbone. The first prize in the contest is a cool $10,000 and the application has to be innovative and original. The contest will be formerly announced next week at the Communications Developer Conference and you have until July 31st, 2007 to submit your application.

RIM Does Unified Communications

May 7, 2007

Research in Motion has taken the full unified communications plunge via its Blackberry Mobile Voice System (MVS) solution. The goal of this product is to allow a Blackberry smartphone to become a seamless telephony extension.   Millions of users already rely on Blackberrys to provide them seamless e-mail and now the company is pushing hard into the world of voice. MVS provides enhancements to device software, the Blackberry Enterprise Server (BES) and Ascendent Voice Mobility Suite from Ascendent Systems which is a subsidiary of RIM.   I had a chance to catch up with Ascendent Systems Senior Marketing Manager Heather Howland a few weeks back in Boston to discuss this announcement. In addition we spoke today where she rounded out the details.

Vulcan Flipstart, Verizon and YouTube

May 7, 2007

This is a busy news week with announcements and commentary from virtually all areas of communications and technology. Starting small, Gary Krakow has a review of the Vulcan Flipstart which is a company founded by Microsoft co-founder Paul Allen. Gary seems to like the device and one feature in particular he draws attention to is the small computer’s ability to be rebooted with a single button. There is a bit of irony in that the Microsoft co-founder “innovated” by allowing a Microsoft computer to be rebooted more quickly.

Open-Source Call Center

May 4, 2007

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