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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

IP Communications

Taqua

May 14, 2007

I spent some time with the Taqua and Genband folks a few weeks ago before I could tell anyone Taqua was being spun out as a separate entity.   Now the embargo is lifted and the company will be going full speed ahead.   Founded in 1998, Taqua developed the industry's first fully integrated next-generation Class 5 switch - the Taqua 7000 Switching System. The T7000 can be used in Enhanced VoIP, Intelligent Gateway, Class 4/5 Transition, Triple Play and/or Cable Telephony applications.   Taqua was sold to Tekelec years ago and more recently was sold to Genband who just today spun Taqua back out as a separate company. The management of Taqua have a clear vision and based on the conversation I had with them they feel they will be immediately taking share away from their competition.   Taqua has some of the best and brightest and it will be most interesting to see if they take as much share as they predict.   Stay tuned.

Wal-Mart Carries Skype

May 14, 2007

Have you seen the latest Dairy Queen commercial where a woman dressed as scoops of ice cream knocks on the door of a man who is dressed as a waffle cone? She asks for chocolate syrup. The commercial says “some things were made for one another.”   Perhaps I was hungry when I learned Wal-Mart will be carrying Skype products and accessories but this commercial immediately came to mind.   Why you ask? Well Wal-Mart clientele are exactly the type of audience that I would imagine would be interested in Skype.

Communications Developer Show Daily

May 11, 2007

Here is the first show daily from the Communications Developer Conference taking place next week. Many have told me they are thrilled TMC is sponsoring such an event as there needs to be a single place the communications industry can come to get development information and network with fellow developers.   The show daily has many of the links you will need to understand what is important and when it is taking place.   In addition there is an explanation of the various workshops taking place from the following companies:     I am looking forward to the industry coming together next week and working on developing for the next big communications opportunities.

Asterisk Fuels Speech Technologies

May 11, 2007

If open-source telephony is going mainstream as I recently wrote about, then the subsets of open-source telephony are also booming. For example, speech recognition in the open-source world is becoming more and more important. Case in point, a company called LumenVox has been working closely with Digium to provide speech recognition to Asterisk users.   Using a speech API (in the world of Asterisk it is called an AGI or Asterisk Gateway Implementation) Asterisk users can now have access to LumenVox speech technology. In addition, Asterisk developers can use the familiar Asterisk Dial Plan environment for programming.

Vonage Has Better Quarter

May 10, 2007

While the NJ based VoIP company had a better quarter than a year ago, they are still working on the “workaround” which will keep them from infringing on the Verizon patents.   "We believe we have workable designs for the two name translation patents and intend to begin deploying the solution to our customers shortly. In addition, we are continuing our development of the workaround for the wireless patent,” Vonage CEO Jeffrey Citron stated.   If the company is able to really come up with such workarounds can they resell them to others? Could the workarounds be patented already by another company who is out for blood? I tell you… This IP communications market is a thrill a minute.

Office Headsets

May 9, 2007

I have written a few times in the past about TMC’s channel program and the fact we have built over 100 business to businesses (b2b) communities in the communications and technology space.   The communities are news-based and are designed in conjunction with the sponsors of each site.   We have found over time these communities get bookmarked and do better and better.   Our most recent addition to the channel familynumber 110 in fact -- is Office Headsets which is sponsored by GN Netcom.   Even though the channel is new there is some news and articles of interest already:  

Skype for Salesforce

May 9, 2007

One of the stories which caught my eyes recently was Skype and Salesforce.com coming together to launch Skype for Salesforce. In the article there is a discussion of more and more call centers looking for ways to integrate Skype into their centers allowing any Skype user to seamlessly call in.   This story shows the growing need for companies to evaluate Skype compatibility in the products and services they purchase. There are certain segments of the market where this makes more sense than others.   In other words if your call center has wealthy American customers, Skype support may not be so important. If you have young international customers however, Skype support makes sense.   Is a Skype a must in your call center?

Communications Darwinism

May 8, 2007

In the world of natural selection, animals capable of evolving with a changing environment survive while those who do not, perish. As you enter an ice age for example animals with increasingly wooly coats are at an advantage. As you enter a warming period, a wooly coat could be a disadvantage.   With this in mind I had a great talk today with Sharone Ben-Levi Vice President Marketing, AudioCodes, Inc. Sharone spoke with me at length about the future of communications from their vantage point. With over six years at the company Ben-Levi is a great person to speak about where his company sees communications heading.

Open-Source Telephony Goes Mainstream

May 8, 2007

In the last few years the communications industry has been taken by storm through the invention of an open-source communications platform named Asterisk invented by Digium (www.digium.com) founder Mark Spencer. An article written for the January 2004 issue of Internet Telephony magazine by yours truly was titled, “Open Source Telephony. . .

Cable Gets VoIP

May 8, 2007

Cable companies are feasting on VoIP success by the millions of customers. What an amazing job they are doing taking customers from phone companies. So far however, cable VoIP growth in the SMB space has been slow. Large phone companies for their part seem to be copying as opposed to innovating.
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