Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

IP Communications

UC For the Trading Floor

June 7, 2007

Foundry Networks

June 7, 2007

Many of you may remember the story of my visit to COMDEX back in 1997 to tell the information technology world TMC was going to launch Internet Telephony Magazine. The typical reaction was confusion and in many cases giggles. At the time, the only products in the space were software allowing PC-to-PC calling and a gateway or two.   In 1997 there wasn’t an industry, just a handful of disjointed products. Over time, the IP telephony space which can now be referred to as IP communications became a real market.   Today, VoIP has not only become a growing market, it is a big reason many companies who sell networking products are experiencing growth.

Road Warrior Bill of Rights

June 7, 2007

Oracle

June 6, 2007

The Oracle machine seems to keep rolling along day after day, week after week. Not only does the company continue to acquire best of breed companies and add them to their product/service offering they are also busy spending time educating the masses on a number of topics.   I recently came across some informative white papers from Oracle on a variety of topics.   TMCnet’s Stefania Viscusi wrote an article recently about Transforming IT which focuses on an Oracle white paper of a similar name. The white paper takes the readers through convergence, good governance and focuses a good deal on hosted services. Here is the Oracle white paper if you want to learn more.   Another article by Stefania details CRM/call center on-demand  solutions and features a case study on how hosted call center services helped an SMB provide better service in their virtual call center.   According to Stefania, “With the solution, not only were they able to better manage incoming call requests and better answer to caller needs, they were also able to allow agents to work from home.

Nortel on Open-Source Communications

June 6, 2007

Tony Rybczynski – affectionately known within Nortel as Tony Ryb is one of the top thought leaders in the communications space and has been with Nortel as long as I can remember. He has also been a TMC columnist and speaker at Internet Telephony Conference & Expo for a decade.   He recently sent me this e-mail about open-source communications and Asterisk and I thought is was worth passing along. Perhaps his ideas will spur a dialogue on this “guest blog” from Tony Rybczynski.

Communigate Unified Communications

June 6, 2007

I just recently demoed a complete unified communications platform based on Flash and Flex2 and all I can say is wow. Pronto! Is a complete communications media center with unified communications built-in. The application has a great user interface that is faster than AJAX technology which is typically powering the latest web 2.0 applications like Google maps.   Another benefit of Flash is the system is more secure.

Kenati

June 5, 2007

Although my home may look very neat and organized, it is in fact a an absolute mess. I am not talking about the normal objects which create mess -- paper and clothes; I am talking about devices.   I have gadgets and wireless headsets of all types laying around. I have a USB hard disk, multiple laptops, an iMac, a phone which plays music, two phones which take photos and videos and myriad other devices which do different things. I have a Nokia N800 web tablet to browse the web from the couch and finally I have files, files everywhere.   My (electronic) home life is frankly a mess.

Office Live Meeting 2007

June 5, 2007

Tom Keating has a great review/first look at Microsoft’s Office Live Meeting 2007 which seems a voluminous name for a product. But perhaps this is intentional as the software is stuffed with features. For example the same desktop client is used in a hosted or CPE-based solution.   The new software has the ability to show/play rich media such as Windows Media and Flash as well as support for Live webcam XE and support for panoramic video XE via Microsoft RoundTable XE. There is VoIP and PSTN integration, an active speaker indicator, a public events page and Handout XE file transfer.   Overall Tom was pleased with this new product.

Volpi Joins Joost

June 5, 2007

Just as hiring Mike Volpi from Cisco was big news for Skype, the fact Volpi has become the CEO of Joost is big news. Volpi brought an air of legitimacy to Skype when he joined the board in 2004. Having years of experience at Cisco and becoming part of a VoIP startup was big news at the time and the benefactor last time was certainly Skype who sold to eBay for more than 2 billion dollars.   This time as head of Joost, the founders of both Skype and Joost, Janus Friis and Niklas Zennstrom can be confident they have hired someone who knows how to rapidly scale a viral software company and make it even more successful.   In a recent conversation with Niklas Zennstrom, I asked about the synergy between Skype and Joost and his eyes lit up when he talked about the possibilities. It was apparent this was something he had thought about extensively.   Imagine hooks into Skype allowing instant TV viewing.

Codian

June 5, 2007

Telepresence seems to be taking the high-end of the enterprise market by storm but for the lower end of the market telepresence is out of reach. For this group of companies simple videoconferencing is likely what you will use. But before you mortgage your house to get into HD videoconferencing at every endpoint or purchase a telepresence system, you may want to consider a more cost-effective alternative.   Codian has developed a technology called ClearVision which takes a traditional videoconferencing signal and improves it up to 4x. I had a chance to see the product in action as part of the company’s MCU 4500 and the video improvement is substantial.   The system allows you to mix, high, standard and enhanced video signals on a single conference call.   William MacDonald who is the Chief Strategy Officer for Codian tells me the company’s solution is a notch below the quality of telepresence and I tend to agree.
Featured Events