Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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IP Communications

Sylantro Systems

March 20, 2007

In the quest to integrate web services with hosted VoIP, Sylantro Systems today announced Synapps Server, a web services API platform that dramatically reduces time-to-market for carriers to create and deliver value added services. The goal is to take call processing and exposing this to the application layer.   More broadly, the point of this new entry is to allow voice to become a key part of the collaborative mix. Since the advent of IP telephony, voice, video and fax have learned to travel over internet protocol networks. It is only natural that the evolution of voice and the internet is to merge the two platforms via a web-based programming framework allowing voice to continue its integration with internet-based technologies with a focus on Web 2.0.   What services may we see as a result of Synapps Server?

TMCnet Sets Page View Record

March 20, 2007

Mitel’s Next Generation Call Center

March 19, 2007

What will the call center of the future look like? I am not sure but I have seen some interesting Mitel product demos recently which may be the basis for some future call center applications in 2010 or beyond.   About seven years ago Sun came by TMC and was thrilled to show us their new smart card based terminals they thought would be a natural fit for call centers. Shortly thereafter Sun went silent and we at TMC didn’t hear much about these cards again. I haven’t seen them in any call centers over the years either.   Still, the concept of having a thin client for call center agents makes sense as there are no virus issues to deal with and no upgrades and new releases to add management time and cost to your call center solution.   When Mitel showed me their leading edge call center solution I was actually surprised to realize it is the same smart card I saw first about seven years ago.   It is called a Sun Ray Base Station and it accepts a smart card which authenticates the agent.

Ericsson

March 18, 2007

The holy grail of communications is being able to truly integrate the fixed and mobile phone worlds and in an ideal scenario users would have access to corporate resources such as directories from any mobile device they choose. As technology evolves corporate user’s brains must evolve as well using a variety of devices and interfaces. Telecom is really a mess when you think about it. Press 3 to delete voicemail in the office, press 7 to delete it on the cell phone, etc.

ObjectWorld

March 18, 2007

Recently I had a chance to meet with executives at Objectworld and I couldn’t help but walk away impressed with the technology the company has developed. Their two products consist of CallAttendant which allows you to connect your existing PBX to their unified messaging and unified communications solution. The company also develops UC Sever affording you all the features of CallAttendant with a SIP-based VoIP phone system thrown in for good measure.   The company feels it is positioned very well for the wave of convergence taking place in communications and they are quick to point out that VoIP in and of itself does not signify convergence but it is when applications become converged that convergence is truly happening.   UC Server is software based and since it is 100% SIP based there is no legacy technology to worry about. Since the system is hardware agnostic you can leverage Moore’s law to grow your company with ever-faster servers.   The company believes it is positioned well as it sells to IT VARs and its solutions are easy to configure.

Spirent

March 18, 2007

I recently had a chance to sit down with Andy Huckridge Director of Marketing, IMS Solutions over at Spirent Communications to discuss a variety of topics from the product line mix to thoughts on IMS. Spirent as you may recall went on an acquisition spree around the time of the telecom meltdown in 2001.   Since that time they have emerged as one of the strongest players in the testing market.   I asked about the current customer mix and Andy explained that 35-40% of customers are service providers. Ditto for equipment manufacturers. The rest of the company’s customers are enterpries.   I asked what 2007 will bring and Andy says he thinks 2006 was the year of hype for IMS and 2007 will be the year of RFPs. Andy says there are huge RFPs floating around the industry from the largest operators.

Skype is Innovating, Are You?

March 17, 2007

Dear VoIP Provider,   What have you done for me lately? You see Skype keeps doing more and more and you are farther and farther behind. Pretty soon your state of the art VoIP software or service will be considered legacy.   Sincerely, Rich Tehrani President TMC

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It seems to me that Skype is one of the few companies that sits down and maps out the future in the communications space and in fact if other software/service companies aren’t careful Skype will end up using its voice platform as a way to disrupt their businesses as well.   Skype is the ultimate disruptor. Not because they invented VoIP or anything like that but the company understood that by providing a simple interface to VoIP they would stand out among the crowd and rise to the top of the VoIP crowd.   But when a company gets acquired it usually slows down the innovation.



Cantata

March 17, 2007

Cantata is a veritable conglomerate in the communications space. The company was formed a year ago through a combination of Excel Switching and Brooktrout Technology and has product lines for developers and service providers. The company is soon celebrating its one year birthday and company executives were kind enough to take a break from their birthday party planning and give me feedback on where the company is headed.   As the briefing went on I realized the company was onto something interesting. You see IMS is a complex architecture and no existing network can become fully 100% IMS-based overnight.

Cisco Purchases WebEx Podcast

March 16, 2007

Nuvoiz

March 16, 2007

Unified Communications for the Mid-Market



There is no question the unified communications market will increase the value of communications vendor offerings but there seems to be lingering questions as to which sector of the market – large—medium or small will be the fastest adopters of this state of the art system of communications.   CFOs of Fortune class companies are surely happy to shell out an aggregate of billions of dollars if they believe they will see ROI from UC. And certainly as we start to see more UC products on the market, companies of all sizes will likely start salivating at the opportunities to integrate this technology into their workflow processes.   The integration of communications and mobility may be the area of most excitement as it seems the knowledge worker population is growing greater every year. You know who I mean – the road warrior who is on the go 24x7 working his/her heart out for the company.   Recently I wrote about the growth of the SMB communications market and this article prompted a discussion with Chong-Jin Koh the CEO of Nuvoiz about his company and how he feels they are solving the pain of the mid-market company when it comes to unified communications implementation. Jin Koh tells me the company has truly integrated their messaging platform with communications through the use of SIP and unlike IM platforms such as Skype or MSN they have true unification of applications and media types.   He feels the mid-market really needs UC solutions such as those provided by his company and he sees the sweet spot for Nuvoiz as 50-1,000 people.
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