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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

IP Communications

ITEXPO Video

March 25, 2007

Arris

March 25, 2007

I recently touched base with my contacts over at Arris and asked what was up with the acquisition of Tandberg Television.   Jim Bauer, ARRIS VP Investor Relations said, "As discussed in our press release of March 8th, ARRIS has decided not to extend or increase its offer for the shares of Tandberg Television. However, we will continue to look for opportunities to grow our business through internal developments, partnering with other technology leaders or through acquisitions. In the meantime, our core businesses remain very strong."   If you are interested in meaning more about the company you may want to check out the following releases:     Also check out this related article: IPTV faces vertical integration.

Verizon Vs. Vonage: Round II

March 24, 2007

This has been a strong news month for the VoIP market and perhaps the biggest news of all has been the Verizon Vs. Vonage patent case. While it is too early to know whether Verizon will ultimately be victorious, it is important to note the ruling may have ramifications for other VoIP providers.

If you play out this situation to its conclusion you realize what Verizon is doing may be illogical if it helps the cable companies. Why?

Vonage Shut Down

March 23, 2007

There are rumors flying that Vonage will be shut down. Unfortunately as this company is a poster child for VoIP, what happens to it could have negative impact on the industry at large. This is too bad. There are a number of companies in IP communalizations doing a great job and making great money.   For example Acme Packet is a publicly traded company who is doing well.   One thing worth pointing out is Vonage focused too much and still focuses too much on marketing.

Good News For VoIP

March 23, 2007

Recently the U.S. appeals court upheld a decision that exempted VoIP providers from many state regulations and oversight.

The U.S. Court of Appeals for the Eighth Circuit backed a 2004 decision by the FCC that exempted VoIP telephone companies from rate regulation and from being required to seek certification before offering service.

MyTMCnet

March 21, 2007

Thanks to readers like you, TMCnet has been blessed with 1-2 million unique visitors every month and last month over 20 million pages were viewed on this site. We are truly grateful to our readers, sponsors and advertisers who support this site and all other TMC products and initiatives.   Of course hats off to the TMC team who nurtures the development of our beloved communications and technology portal.   At TMC we are always innovating. We always look for ways to serve our audience better.   A number of months back an advertiser came to us and said according to his research, TMCnet is not only the top communications site in the US but the world.   The interesting part of this conversation is it seemed that not everyone knew just how popular TMCnet was outside of the US.   To rectify this situation and moreover to make it easier for those people around the world to get access to news pertaining to their interests, we embarked on developing TMCnet for various continents.   But instead of hard coding this project, we decided it would be better to build a framework which was customizable.   This would take longer but what it would allow is a fully customizable news portal by specific topic or even specific keywords.   Once this project dubbed myTMCnet was launched and working we could then easily extend it to be continent specific, country specific, topic specific, etc.   Yesterday we rolled out the beta of myTMCnet.   TMCnet has 3,000-4,000 articles, press releases and other content pouring into it daily.   We have now given the world a custom interface so they can see this news in any way they choose.   For example, if you are interested in IMS news you can add a custom box dedicated to IMS. Or perhaps you want to track SanSay or Avaya or unified communications.   It doesn’t matter.   I have found MyTMCnet is an invaluable competitive research tool allowing me to see what they are up to.

Sylantro Systems

March 20, 2007

In the quest to integrate web services with hosted VoIP, Sylantro Systems today announced Synapps Server, a web services API platform that dramatically reduces time-to-market for carriers to create and deliver value added services. The goal is to take call processing and exposing this to the application layer.   More broadly, the point of this new entry is to allow voice to become a key part of the collaborative mix. Since the advent of IP telephony, voice, video and fax have learned to travel over internet protocol networks. It is only natural that the evolution of voice and the internet is to merge the two platforms via a web-based programming framework allowing voice to continue its integration with internet-based technologies with a focus on Web 2.0.   What services may we see as a result of Synapps Server?

TMCnet Sets Page View Record

March 20, 2007

Mitel’s Next Generation Call Center

March 19, 2007

What will the call center of the future look like? I am not sure but I have seen some interesting Mitel product demos recently which may be the basis for some future call center applications in 2010 or beyond.   About seven years ago Sun came by TMC and was thrilled to show us their new smart card based terminals they thought would be a natural fit for call centers. Shortly thereafter Sun went silent and we at TMC didn’t hear much about these cards again. I haven’t seen them in any call centers over the years either.   Still, the concept of having a thin client for call center agents makes sense as there are no virus issues to deal with and no upgrades and new releases to add management time and cost to your call center solution.   When Mitel showed me their leading edge call center solution I was actually surprised to realize it is the same smart card I saw first about seven years ago.   It is called a Sun Ray Base Station and it accepts a smart card which authenticates the agent.

Ericsson

March 18, 2007

The holy grail of communications is being able to truly integrate the fixed and mobile phone worlds and in an ideal scenario users would have access to corporate resources such as directories from any mobile device they choose. As technology evolves corporate user’s brains must evolve as well using a variety of devices and interfaces. Telecom is really a mess when you think about it. Press 3 to delete voicemail in the office, press 7 to delete it on the cell phone, etc.
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