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IP Communications

USF Benefits Who?

January 15, 2007

The San Jose Mercury News has an in-depth article on the Universal Service Fund with a slant on California and their particular funds. The article hints at abuse and discusses exactly who benefits from the fund. The biggest beneficiary is AT&T by the way and this is not surprising as it is the largest phone company. "This program isn't a windfall to us," said Diamond.

Cisco Lost the iPhone Trademark

January 13, 2007

So it seems Cisco did not keep the trademark for the iPhone name. Why? No use. If you don’t produce a product with the named trademark you lose it. Makes sense right?

Musings: Apple, AT&T, Zultys, M&Ms, Ubiquity, Avaya

January 12, 2007

While the world is going iPhone lawsuit crazy (posts from Andy, Jeff and Aswath) there is a bit of news that seems to be under the radar but crucial. What is it you ask? It is that eBay/PayPal will start distributing key fobs with random security codes. The goal will be to increase security.

Purple Heart Alpha 911 Keynote

January 12, 2007

I just finished up my keynote presentation for the Alpha 911 class of the Purple Heart Foundation and got a chance to thank the disable veterans of this country for all they have done to keep America safe and Secure. I felt very humbled by the opportunity to speak to such a distinguished group of people.   I spoke a bit about the how the call center market has evolved over the years and how TMC launched the first magazine in the world about call centers in 1982. I also mentioned how TMC launched the first publication on VoIP in 1997.   I explained how these veterans are on the front lines of customer contact and in today’s day and age the call center agent is many times the only person you can speak with at a company.   I mentioned how these people will grease the wheels of international commerce for years to come.   Ken told me some of the family members of people who lost their lives on 9/11 at the Pentagon were on the web conference. Also in attendance was the Deputy Chairman of the Joint Chiefs of Staff.

First ITEXPO East ’07 News

January 11, 2007

800Free411

January 11, 2007

This morning I needed a phone number while driving to work. I despise paying whatever the cost is to get a phone number from information. Perhaps this is because the same information is freely available on the web. I was going to just look up the number on the phone’s browser at a traffic light but I remembered someone recently told me about 800-Free411.   I think I may have heard this at the last ITEXPO in San Diego but I am not 100% sure.

Business Continuity and VoIP

January 9, 2007

This past year’s mild hurricane season is something many in the Florida, Mississippi and Louisiana are certainly very happy about. But if you are a business in any area of the world, now is not the time to let your guard down.   In today’s day and age, technology has advanced to such a degree that IP communications can minimize the impact of natural disasters on businesses.   In October 2005, ITEXPO held a press conference with the Disaster Planning Communications Forum (DPCF). TMC continues to work with associations and companies to ensure attendees at ITEXPO becomes a major location where attendees can be educated on disaster planning and business continuity.   It should be noted regardless of your company size, disaster planning is something you should be aware of and implement.

Catching up with Jon Arnold

January 9, 2007

The Days Musings

January 9, 2007

Here is a smattering of news and views of recent events:   Great news – We may have found and killed life on mars. How does one analyze such news? This could be one of the biggest discoveries of our lifetimes and – we accidentally kill it? Ok let’s just hope we don’t get extraterrestrial visitors to our planet who don’t realize humans are life forms.   Yahoo!

Florida is on Sale for ITEXPO!

January 8, 2007

  It is not too late to book your flights to ITEXPO   I just went to Expedia and checked the airfares for the upcoming Internet Telephony Conference & Expo coming up in a few weeks. Boy was I surprised. I have never seen such low fares just two weeks from any show. And this is with no Saturday night stay requirement.
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