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IP Communications

2007 a Banner IP Communications Year

January 21, 2007

It is still not too late to decide to come down to ITEXPO this week in Ft. Lauderdale, Florida. I have been getting e-mails by the dozen from colleagues and others who are still getting very low airfares to the Miami or Ft. Lauderdale airports.   With the weather getting cold all over the country I can’t wait to be sitting in sunny Florida. Of course it isn’t like I will be getting a chance to do much sitting as I am booked with appointments all week.   What excites me most about the show is seeing what is new for 2007. I hear from virtually every company in IP communications that 2007 will be a record year.

Microsoft and Nortel Stop the Messaging Madness

January 17, 2007

The average employee gets more than 50 messages every day on up to seven devices and today Microsoft and Nortel came together under the banner of the Innovative Communications Alliance to announce to the world that new software will help us manage the deluge of messages across devices, media modes and technologies. According to the companies the goal is to use a single identity across phones, PCs and other devices.   The announcement took place with an energetic Steve Ballmer the CEO of Microsoft and Mike Zafirovsky CEO of Nortel. After an hour spent waiting in line and going through rigorous security, customers, analysts and the press were ushered into studio 8H in New York's Rockefeller Plaza. While waiting, the energetic crowd was treated to breakfast accompanied by a range of new wave classics from Depeche Mode to the Smiths.   Steve Ballmer explained that Microsoft and Nortel have both been in the communications business.

Innovative Communications Alliance

January 17, 2007

I am in New York today with Greg Galitzine on my way to the Innovative Communications Alliance meeting which is the new (since this past summer anyway) initiative between Microsoft and Nortel. I haven’t covered this topic too extensively and I am interested to see what the duo from Redmond and Canada can and will do for unified communications in the enterprise and beyond.   Moreover I am interested to learn how this alliance might either include or exclude other communications vendors. Questions floating around my head?

ID Needed for ITEXPO

January 16, 2007

Please make sure to bring a valid ID – passport, driver’s license, etc to ITEXPO next week. The expo takes place at the port. Yes that is where the convention center is. Homeland Security requires valid identification to get into the convention center.

Communications in 2007

January 16, 2007

Any look at the future of any industry would not be complete without analysis of recent events. In the case of communications, 2006 seems like the transitional year of all time for a number of reasons. Next week, Jan 23-26 marks this year’s first continental US communications trade show, Internet Telephony Conference & Expo in Ft. Lauderdale, Fl. This article is intended to set up the debates and discussions that will take place during this event.   Money   There is more money floating around in this and every other market than at any time during recent memory. As long as the money keeps flowing, the transformation and consolidation of the communications industry will continue to take place.

USF Benefits Who?

January 15, 2007

The San Jose Mercury News has an in-depth article on the Universal Service Fund with a slant on California and their particular funds. The article hints at abuse and discusses exactly who benefits from the fund. The biggest beneficiary is AT&T by the way and this is not surprising as it is the largest phone company. "This program isn't a windfall to us," said Diamond.

Cisco Lost the iPhone Trademark

January 13, 2007

So it seems Cisco did not keep the trademark for the iPhone name. Why? No use. If you don’t produce a product with the named trademark you lose it. Makes sense right?

Musings: Apple, AT&T, Zultys, M&Ms, Ubiquity, Avaya

January 12, 2007

While the world is going iPhone lawsuit crazy (posts from Andy, Jeff and Aswath) there is a bit of news that seems to be under the radar but crucial. What is it you ask? It is that eBay/PayPal will start distributing key fobs with random security codes. The goal will be to increase security.

Purple Heart Alpha 911 Keynote

January 12, 2007

I just finished up my keynote presentation for the Alpha 911 class of the Purple Heart Foundation and got a chance to thank the disable veterans of this country for all they have done to keep America safe and Secure. I felt very humbled by the opportunity to speak to such a distinguished group of people.   I spoke a bit about the how the call center market has evolved over the years and how TMC launched the first magazine in the world about call centers in 1982. I also mentioned how TMC launched the first publication on VoIP in 1997.   I explained how these veterans are on the front lines of customer contact and in today’s day and age the call center agent is many times the only person you can speak with at a company.   I mentioned how these people will grease the wheels of international commerce for years to come.   Ken told me some of the family members of people who lost their lives on 9/11 at the Pentagon were on the web conference. Also in attendance was the Deputy Chairman of the Joint Chiefs of Staff.

First ITEXPO East ’07 News

January 11, 2007

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