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Rich Tehrani
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IP Communications

Call Recording

January 3, 2007

I recently noticed the new VoIP call recording channel on TMCnet and thought it was worth checking out as VoIP call recording is becoming a fast growing area? Why? Well call centers need to record as many calls as feasible to protect themselves and also to ensure they comply with myriad regulations.   In addition – and speaking of myriad regulations – Sox regulations are quite onerous and public and private companies need to consider recording all calls to comply with various state and federal laws.   This channel will be a good resource for call recording in the world of IP communications and as I perused it just now I learned In-Stat says 7.9% of US households use a VoIP service. Pretty amazing.

Natural Convergence

January 3, 2007

About ten years ago I was waiting to be seated at a restaurant when a man came to the area in which I was waiting and started to open the vending machines. He had a few empty sacks with him and after about five minutes had filled the sacks with money. It was at this point I realized the value of making small amounts of money in massive volume. I figured if it can be done with gumballs you can do it with anything.   After a recent meeting with David Cork the CEO at Natural Convergence I think telecom holds another vending machine opportunity service providers are wise to pay attention to.

TMCnet Redesign

January 3, 2007

Today is a pretty big day for me personally. As you know, TMCnet is the world’s leading site for communications and technology information, community building, etc. In fact this past December 2006 saw our traffic reach just under 2 million unique visitors. Our previous record was just over one million.   This is a number unheard of in the competitive space in which we play and we are proud of this fact.   So while our site is not only successful it continues to shine, we knew it also was a busy site.

Kanata's Landlord

January 3, 2007

A sidebar to: Sir Terry Matthews

Aside from being a successful serial entrepreneur Terry owns much of Kanata, Ontario and is a major landlord owning seemingly every building in site -- some were sold to Alcatel a few years back. In addition to the buildings he also owns a four diamond hotel which I had a chance to stay in named the BrookStreet Hotel.   The hotel was fantastic and contains a gourmet restaurant with amazing food. Be sure to try the bread and olive oil if you get a chance. The hotel is filled with artwork from local students and to my untrained eye it all looked great.

Sir Terry Matthews

January 3, 2007

Terry Matthews is a living legend in communications and I suppose the only person I will get to meet with a “Sir” in front of their name. For years many people have told me I must meet Terry and for one reason or another we just never connected. Over the years Terry has started 66 companies and only 3 have been unsuccessful meaning they were subsequently rolled back into other companies in the “Matthews family.”.   We often hear of serial entrepreneurs but what separates Terry from virtually all others is his staggering success rate. He not only starts companies at a rapid pace he starts companies that succeed.

The AT&T/BellSouth/FCC Soap Opera

January 2, 2007

The AT&T BellSouth merger has gained FCC approval after AT&T decided to make some concessions and many are hailing this as a win for net neutrality. Below are some of the recent articles – a massive amount for a telecom merger --  I found on TMCnet regarding this soap opera of a merger:     Most of the articles have a positive spin but at least one critic of this merger is Dave Burstein at DSL Prime who thinks AT&T's net neutrality concession has no meaning. Why?   According to Dave this seemingly innocuous later sentence -- following the 2-year net neutrality pledge -- effectively makes it almost meaningless.   “This commitment also does not apply to AT&T/BellSouth's Internet Protocol television (IPTV) service.” AT&T has always intended to give paying customers priority by routing them over the “IPTV” part of their network, with Alcatel routers and Microsoft software designed for QOS.   Basically AT&T says it won't favor one type of traffic on its network over another -- the essence of net neutrality, it then adds this statement that negates their concession.   Many fear service providers will favor some services over others and also restrict competition with pricing which makes it prohibitive to launch a new service that in any way competes with a service provider offering.   After all, would YouTube have stood a chance if they had the service providers stacking the deck against them from the beginning?

Bring a Map

December 29, 2006

I'd like to start this blog entry off by saying Happy New Year and wishing all my readers a tremendous 2007. I hope you are healthy and happy and that your family and all loved ones are as well. Having said that, I cover lots of topics on my blog and many times I focus on telecom and sometimes I get to cover weird stories that are hard to believe   Other times I tie a story into a trade show like the Internet Telephony Conference & Expo (ITEXPO) taking place in 24 days -- January 23-26 at the Ft. Lauderdale Convention Center.   Many times when I write about the show I like to have a hook.

Net Neutrality Safe For Two Years

December 29, 2006

Yesterday I wrote about ensuring net neutrality and just to show you how fluid the telecom market is, today AT&T may have ensured net neutrality for all of us last night. Well at least for 24 months. The company made a number of concessions to the FCC in order to complete their merger with BellSouth. Some of the concessions have to do with freezing prices on enterprise broadband services and giving up wireless spectrum.

One Wilshire

December 28, 2006

Ensuring Net Neutrality   Net neutrality advocates are scared senseless that carriers will start charging companies like Google in order for the search giant and others to have access to service provider customers. These phone companies argue they have to charge Internet companies because the increased volume of traffic generated by such organizations requires service providers to upgrade their networks at a faster clip than they normally would. Many in the Internet community fear service providers could charge certain content providers for riding their networks and not others. Providers could effectively favor their own services and moreover act as censors of the Internet.   Service providers who are looking to charge companies like Google for riding on their networks may find they aren’t able to accomplish this goal as carrier hotels act as an alternate way for content providers to get to customers.   Now I don't mean to trivialize the situation as there are levels of complexity I won't touch on in this article.

Spirent Shake up

December 24, 2006

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