Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

IP Communications

The Days Musings

January 9, 2007

Here is a smattering of news and views of recent events:   Great news – We may have found and killed life on mars. How does one analyze such news? This could be one of the biggest discoveries of our lifetimes and – we accidentally kill it? Ok let’s just hope we don’t get extraterrestrial visitors to our planet who don’t realize humans are life forms.   Yahoo!

Florida is on Sale for ITEXPO!

January 8, 2007

  It is not too late to book your flights to ITEXPO   I just went to Expedia and checked the airfares for the upcoming Internet Telephony Conference & Expo coming up in a few weeks. Boy was I surprised. I have never seen such low fares just two weeks from any show. And this is with no Saturday night stay requirement.

Solace Systems

January 7, 2007

Yet another Terry Matthews company I recently visited is Solace Systems who provides products for service providers and large enterprise customers. The company is in the value-added services routing system business and in case you are wondering what this means it is simply adding intelligence to service provider networks so that application services can be provisioned and managed just like today’s network services. The goal is to allow service providers to get into the business of supplying a number of advanced services and not just dumb pipes.   So if you are looking for a more lucid explanation imagine the logic in an IBM Websphere or BEA WebLogic application being provided by you, the service provider.   The obvious question is whether the enterprise of today is ready to outsource application layer routing. Solace Systems executives tell me the service provider has followed the enterprise down the road to providing IP networks and then the path of providing VPN services.

Mitel

January 7, 2007

By now it is no secret I spent some time in Canada recently and met with a number of companies in the Terry Matthews family. One of these companies is Mitel and over the decades this company has proven to be far ahead of the technology curve. They haven’t been the marketing leader mind you but they always focused on technology and innovation and this allowed them to do well throughout a telecom market having its share of ups and downs.   In the early 1990s I remember Mitel at shows like ICA and TCA in places like San Diego, California exhibiting converged solutions integrating the PC and the phone system. Mitel has always been innovating.

VoIP Changes the Lives of Disabled Veterans

January 5, 2007

Many people know how VoIP has changed lives and how it has allowed communications to take place among people who previously could not afford to communicate. Voice over IP is obviously disruptive but at the same time it has changed the world in many ways. We know about cost savings and how service provider business models have evolved over the years but we have not seen enough media attention on how VoIP is changing lives by enabling people who could not previously be employed to finally get jobs.   There are hundreds of thousands of disabled veterans in the world and in these distinguished American citizens are often unable to contribute to the workforce because they aren’t able to commute to a job.   In May of last year I wrote about how call centers are changing lives and specifically about the excellent work Ken Smith is doing as Program Manager at the Military Order of the Purple Heart (MOPH).   Here is a refresher from the above article:   In November of 2005, the Military Order of the Purple Heart Service Foundation or MOPHSF started its first class of 15 disabled, combat wounded veterans in an online call center training program called Veterans Business Training Center or VBTC.

This training was 15-weeks, 600-hours long and focused on the Five9 dialing platform. As it turns out, Five9 gave this agency very favorable rates for their service and they should be commended for doing so.

The foundation allowed the trainees to use this platform to call prospect donors on behalf of the foundation to solicit contributions in the state of Virginia.



Channels

January 4, 2007

One of the fastest growing areas of TMCnet is the channels program which are micro-communities of interest. These channels focus on so many topics I can’t list them all but a few of the more recent ones are here for your perusal. The span virtually every area of communications and they are to me the future of the internet. Why?

Call Recording

January 3, 2007

I recently noticed the new VoIP call recording channel on TMCnet and thought it was worth checking out as VoIP call recording is becoming a fast growing area? Why? Well call centers need to record as many calls as feasible to protect themselves and also to ensure they comply with myriad regulations.   In addition – and speaking of myriad regulations – Sox regulations are quite onerous and public and private companies need to consider recording all calls to comply with various state and federal laws.   This channel will be a good resource for call recording in the world of IP communications and as I perused it just now I learned In-Stat says 7.9% of US households use a VoIP service. Pretty amazing.

Natural Convergence

January 3, 2007

About ten years ago I was waiting to be seated at a restaurant when a man came to the area in which I was waiting and started to open the vending machines. He had a few empty sacks with him and after about five minutes had filled the sacks with money. It was at this point I realized the value of making small amounts of money in massive volume. I figured if it can be done with gumballs you can do it with anything.   After a recent meeting with David Cork the CEO at Natural Convergence I think telecom holds another vending machine opportunity service providers are wise to pay attention to.

TMCnet Redesign

January 3, 2007

Today is a pretty big day for me personally. As you know, TMCnet is the world’s leading site for communications and technology information, community building, etc. In fact this past December 2006 saw our traffic reach just under 2 million unique visitors. Our previous record was just over one million.   This is a number unheard of in the competitive space in which we play and we are proud of this fact.   So while our site is not only successful it continues to shine, we knew it also was a busy site.

Kanata's Landlord

January 3, 2007

A sidebar to: Sir Terry Matthews

Aside from being a successful serial entrepreneur Terry owns much of Kanata, Ontario and is a major landlord owning seemingly every building in site -- some were sold to Alcatel a few years back. In addition to the buildings he also owns a four diamond hotel which I had a chance to stay in named the BrookStreet Hotel.   The hotel was fantastic and contains a gourmet restaurant with amazing food. Be sure to try the bread and olive oil if you get a chance. The hotel is filled with artwork from local students and to my untrained eye it all looked great.

Featured Events