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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

IP Communications

Bridgeport Networks Funding

November 4, 2006

If you’re a wireless carrier you know the disruptive combination of IP communications and wireless networks such as WiFi, WiMAX and others could really hurt your business over time. If you are smart you will have already developed technology allowing your wireless service to be extended onto the broadband networks to save precious capacity and also minimize the need for your customers to go and start experimenting with free VoIP offerings from the likes of Skype and others.

One company looking to be the glue connecting wireless providers and VoIP soft clients is Bridgeport Networks whose MobileSTICK USB-SIM solution transforms personal computers into voice, multimedia messaging and presence terminals for mobile operator services.

The company recently made news when it announced $13 million dollars in funding. One would imagine their investors think the company is on the right track. Bridgeport Networks are in a pretty interesting area of telecom and wireless carriers have to look at developing innovative solutions that are sticky to retain customers.



Update on Tekelec Switching Purchase

November 3, 2006

FCC Delays the AT&T/BellSouth Merger Again

November 3, 2006

Altitude Software

November 2, 2006

As you may recall I was in Lisbon Portugal just last week and while there I had a chance to meet with Altitude Software an IP contact center software company who is very successful in Europe, South America, the middle east and other parts of the world. Just a week after my meeting the company has some news. One of the company’s customers it seems has won an award for customer service. With all the complaints about customer service these days, I thought it worth sharing the good news for Altitude Software.

Of course good customer service is not just about technology.

Tekelec Sells Switching Business to Ericsson

November 1, 2006

Tekelec is selling its struggling switching business to Ericson according to Light Reading. The price could be 50-80 million dollars according to the article. The company announced earnings today. Stay tuned for details on TMCnet.   According to Tekelec's Joni Brooks the company is not selling their switching solutions business to Ericsson, but rather that they have simply retained the services of JP Morgan to evaluate and assess that business, to advise, identify and evaluate strategic alternatives in order to help them leverage their switching technology.

So either Light Reading is way ahead of the game on this one or jumped the gun too quickly.

Cable Companies Vulnerable?

November 1, 2006

There are some very smart people in the telecom business who are betting on the cable companies as the winners in the service provider wars. Their logic goes something like this. The cable companies have relationships with content providers and have faster broadband connectivity and are taking away voice market share from the LECs. The phone companies aren’t even able to deliver TV yet.

There is some sound logic here. The LECs are behind and if they don’t catch up soon they can be in trouble over time.

The one ace up the sleeve of the phone companies is their relationships with businesses which are better than the cable companies.



Zultys Assets Acquired

October 31, 2006

RSS in your IM

October 30, 2006


If you need to get up to the minute updates on your RSS feeds such as this one from Dan York (which alerted me to this story), you want to check out the RSS Robot which takes an RSS feed and connects it with Skype so you get an IM in Skype when new RSS info comes through. I already get alerted to new RSS feeds from my reader so this isn’t too useful for me. Still it could be useful to someone who is hooked on Skype and whose RSS reader doesn’t alert them to new content.

As we begin to see more and more products integrate with Skype the question becomes when we see a full-fledged office-like environment evolve around Skype. First we would need an e-mail client – perhaps this AJAX-based one from BlueTie will do.


Web 2.0 meets VoIP and Call Center 2.0

October 27, 2006

If I have to say what the most interesting thing happening in the call center today it is call center 2.0 which like every other concept with a 2.0 moniker means many different things depending on who you are. For this article the definition of call center 2.0 is an application or service that takes advantage of web 2.0

In this case the seamless passing of information between applications and websites (one definition of web 2.0) creates the ultimate new tool for call centers.

SKY-click is a free call center solution which leverages the Skype client and turns this software into a call center solution that scales. It includes important features demanded in a professional solution such as time management, call dispatching, managing the availability of collaborators, missed call solution, feedback management as well as music on hold.

The integration into the corporation’s Web site allows for live human assistance by voice using VoIP, chat/IM and video. SKY-click PRO is available on salesforce.com’s AppExchange and can be run on existing hardware and software environment.

In addition to SKY-click Pro, SKY-click is launching SKIPI.







Aricent

October 26, 2006

As Zippy says quite well in this article, "Normally, when a new company makes its debut, Yours Truly will cross his fingers and wish good luck upon the company's uncertain future. That won't be necessary with Aricent, which comes out of the gate as a market leader in communications software, with 125 software products and already enjoying over $300 million in annual revenue."

I think Aricent who you may know as Hughes Software Systems or as part of Flextronics International is poised to do well. Although I haven't heard from them in a short while I know they have been active in PR and marketing during the telecom meltdown years and the reaction to the company at TMC's Internet Telephony events was favorable. I am looking forward to catching up with company execs and now seems like a great time.

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