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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

IP Communications

FMC Research

November 11, 2006

While the recent ABI FMC report gushes with optimism regarding the FMC market I get the feeling their numbers are off by a bit if not a great deal. ABI says fixed mobile convergence technology will cost operators more than $450 million during the next five years.

ABI also predicts that in 2011, operators will generate $97 billion (yes, that's billion, not million) in FMC service revenue.

Here is the problem in my opinion. First of all, operators will likely spend more than they first intend on this equipment so I would say the $450 million could exceed a billion dollars pretty easily. Is this based on hard and fast research by yours truly?



Camrivox

November 9, 2006

Inter-Tel Buyout Withdrawal

November 8, 2006


Vector Capital and former Inter-Tel CEO Steven Mihaylo said they withdraw their bid for Inter-Tel. Recently Inter-Tel shareholders rejected the takeover proposal. 11,272,46 shares were voted against the Mihaylo Resolution, representing slightly over 50% of the 22,524,535 shares of the Company's common stock that were represented in person or by proxy.

Stockholders who voted, other than Mihaylo, rejected the resolution by approximately a two to one margin. This is obviously a very substantial number. Mihaylo owns approximately 19.4% of Inter-Tel's outstanding common shares.

Personally I think current management at the company is doing a good job and it would seem shareholders agree.




France Telecom in the Movies

November 8, 2006

The next move for telecom companies is to look outside telecom

It would seem that if cable and phone companies are set for a war, the phone companies need to hurry up and catch up in one of the areas cable has a stronghold; video content. This is not news to France Telecom who recently created a new unit that will invest in French and European movie rights and produce between 10 to 15 films per year.

Some people were surprised by the move but what France Telecom has done makes perfectly good sense for a number of reasons. We all know content is king. Consumers will be watching more and more video on devices like iPods, phones and soon watches.



GrandCentral

November 7, 2006

One Number for Life is the tagline of GrandCentral the brainchild of Craig Walker who by the way was one of the Internet Telephony Magazine's Top 100 voices of IP Communications. He was also president and CEO of DialPad and stayed on with Yahoo! for a while when the online portal purchased the company.

GrandCentral is a telecom dashboard that is future proof. The main benefit is as long as the company is around they will save your voicemails and allow you to keep your phone number.

In addition you can forward calls to any phone number and provider certain callers or groups of callers with special rings, specific rules, etc.

This is exactly the sort of service that would have saved Tom Keating from having a Vonage number porting problem a few months back.

In addition this service -- assuming everyone used it -- could have saved service providers from having to spend millions on local number portability solutions.

Other benefits of GrandCentral? You can also use a ring back tone derived from an MP3 file so callers can hear the song of your choosing.

In addition you can have call screening on your calls so you will know who is calling before you answer.











CounterPath

November 6, 2006

Bridgeport Networks Funding

November 4, 2006

If you’re a wireless carrier you know the disruptive combination of IP communications and wireless networks such as WiFi, WiMAX and others could really hurt your business over time. If you are smart you will have already developed technology allowing your wireless service to be extended onto the broadband networks to save precious capacity and also minimize the need for your customers to go and start experimenting with free VoIP offerings from the likes of Skype and others.

One company looking to be the glue connecting wireless providers and VoIP soft clients is Bridgeport Networks whose MobileSTICK USB-SIM solution transforms personal computers into voice, multimedia messaging and presence terminals for mobile operator services.

The company recently made news when it announced $13 million dollars in funding. One would imagine their investors think the company is on the right track. Bridgeport Networks are in a pretty interesting area of telecom and wireless carriers have to look at developing innovative solutions that are sticky to retain customers.



Update on Tekelec Switching Purchase

November 3, 2006

FCC Delays the AT&T/BellSouth Merger Again

November 3, 2006

Altitude Software

November 2, 2006

As you may recall I was in Lisbon Portugal just last week and while there I had a chance to meet with Altitude Software an IP contact center software company who is very successful in Europe, South America, the middle east and other parts of the world. Just a week after my meeting the company has some news. One of the company’s customers it seems has won an award for customer service. With all the complaints about customer service these days, I thought it worth sharing the good news for Altitude Software.

Of course good customer service is not just about technology.

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