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IP Communications

Tekelec Sells Switching Business to Ericsson

November 1, 2006

Tekelec is selling its struggling switching business to Ericson according to Light Reading. The price could be 50-80 million dollars according to the article. The company announced earnings today. Stay tuned for details on TMCnet.   According to Tekelec's Joni Brooks the company is not selling their switching solutions business to Ericsson, but rather that they have simply retained the services of JP Morgan to evaluate and assess that business, to advise, identify and evaluate strategic alternatives in order to help them leverage their switching technology.

So either Light Reading is way ahead of the game on this one or jumped the gun too quickly.

Cable Companies Vulnerable?

November 1, 2006

There are some very smart people in the telecom business who are betting on the cable companies as the winners in the service provider wars. Their logic goes something like this. The cable companies have relationships with content providers and have faster broadband connectivity and are taking away voice market share from the LECs. The phone companies aren’t even able to deliver TV yet.

There is some sound logic here. The LECs are behind and if they don’t catch up soon they can be in trouble over time.

The one ace up the sleeve of the phone companies is their relationships with businesses which are better than the cable companies.



Zultys Assets Acquired

October 31, 2006

RSS in your IM

October 30, 2006


If you need to get up to the minute updates on your RSS feeds such as this one from Dan York (which alerted me to this story), you want to check out the RSS Robot which takes an RSS feed and connects it with Skype so you get an IM in Skype when new RSS info comes through. I already get alerted to new RSS feeds from my reader so this isn’t too useful for me. Still it could be useful to someone who is hooked on Skype and whose RSS reader doesn’t alert them to new content.

As we begin to see more and more products integrate with Skype the question becomes when we see a full-fledged office-like environment evolve around Skype. First we would need an e-mail client – perhaps this AJAX-based one from BlueTie will do.


Web 2.0 meets VoIP and Call Center 2.0

October 27, 2006

If I have to say what the most interesting thing happening in the call center today it is call center 2.0 which like every other concept with a 2.0 moniker means many different things depending on who you are. For this article the definition of call center 2.0 is an application or service that takes advantage of web 2.0

In this case the seamless passing of information between applications and websites (one definition of web 2.0) creates the ultimate new tool for call centers.

SKY-click is a free call center solution which leverages the Skype client and turns this software into a call center solution that scales. It includes important features demanded in a professional solution such as time management, call dispatching, managing the availability of collaborators, missed call solution, feedback management as well as music on hold.

The integration into the corporation’s Web site allows for live human assistance by voice using VoIP, chat/IM and video. SKY-click PRO is available on salesforce.com’s AppExchange and can be run on existing hardware and software environment.

In addition to SKY-click Pro, SKY-click is launching SKIPI.







Aricent

October 26, 2006

As Zippy says quite well in this article, "Normally, when a new company makes its debut, Yours Truly will cross his fingers and wish good luck upon the company's uncertain future. That won't be necessary with Aricent, which comes out of the gate as a market leader in communications software, with 125 software products and already enjoying over $300 million in annual revenue."

I think Aricent who you may know as Hughes Software Systems or as part of Flextronics International is poised to do well. Although I haven't heard from them in a short while I know they have been active in PR and marketing during the telecom meltdown years and the reaction to the company at TMC's Internet Telephony events was favorable. I am looking forward to catching up with company execs and now seems like a great time.

Heading Home From Lisbon

October 26, 2006

It has been a wild week here in Lisbon at Dialogic Connections and there is so much going through my head. Will the new Dialogic be anything like the old one? Can it generate more interest in telecom? Will more companies be drawn to this market via the company's partner program?

Zultys Bankruptcy Ordeal

October 25, 2006

Here are the gory details of the Zultys bankruptcy. It is staggering how much controversy this whole ordeal has caused in the industry. In attendance at the hearing were Al Reis, the former EVP of operations at Zultys; Matt Ferro and Michael Yee representing Omaha, Neb.-based InPath Devices; lawyers representing Pivot, a newly created company backed by telecom equipment vendor Telrad Connegy of Israel; and lawyers representing underwriters and the creditors' committee.

It remains unclear how the auction will impact creditors and other existing obligations. Under Section 363 (f) of the Bankruptcy Code, petitioners can seek the sale of assets "free and clear of liens and encumbrances." At the time of its Chapter 11 filing on September 8, Zultys had more than $45 million of liabilities on its balance sheet and assets of only $1.8 million.

Dialogic Connections 2006 Analysis

October 25, 2006

Perhaps the most important takeaway from the Dialogic Connections event taking place this week in Lisbon, Portugal is that Nick Jensen the President and CEO of Dialogic has a strong vision for where the company is headed. Nick states emphatically that he hates to lose and says his partners need to share this feeling. I got to meet him last night at the first company event since Eicon Networks purchased Intel's media processing assets and formed the new Dialogic.

Nick spent some time talking about industry growth around the world and the most noteworthy is the fact that Asia/Pacific is growing quite rapidly and not just in percentages but in dollars. You need to take this market seriously as they are great partners and formidable competitors he stated.

An Army of Mobile Bloggers

October 25, 2006

As scary as it sounds while I was mobile blogging from Dialogic Connections last night, little did I know Martyn Davies from Dialogic was taking a video of me as well which ended up on YouTube. If you want to know what the future of technology is, here you go. Armies of people becoming video and photo journalists. These people will be taking photos and videos of everything.

If this sounds stupid to you, talk to your kids. The next generation is going to be documenting the world as they live it.

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