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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

IP Communications

Konftel Goes BIG and small in Conferencing

April 16, 2017


The BIG news from Konftel is they hope to solve the huge headache most people experience when trying to set up the conference phone in a meeting. How? The Konftel 300IPx (we will refer to this as hardware) and Konftel Unite mobile app (we will refer to this as software) work together so a single click is all it takes to join a meeting.

Many of us techies have in-car navigation which could costs thousands of dollars yet we prefer an app - Google Maps, Waze, etc. This is the same idea but the 300IPx does have a small screen as well if you want to use it.



We had a recent discussion with Torbj√∂rn Karlsson and Stefan Eriksson and they told us all about the solution and how it works.

The hardware has NFC, allowing a quick connection with your phone - unless it's an iPhone, because Apple has decided the masses don't need NFC at the moment. 








CounterPath Bria-X Delivers Cost-Effective UCaaS Solution

April 16, 2017

In the 1990s Novell had a lock on servers in the enterprise. There was no Linux but SCO UNIX and IBM's AIX were the closest thing we had. Microsoft owned the desktop and parlayed their desktop position to oust Novell and rule not only desktops but servers.

This is what I thought of when I met with Todd Carothers of CounterPath. The company pretty much dominates the SIP soft-client space on mobile devices. 



Now, as companies are moving to UCaaS, CounterPath sees an opportunity to parlay their strength in mobile software into a complete package.





Alcatel-Lucent Enterprise Rainbow Powers Digital Transformation

April 15, 2017



Alcatel-Lucent Enterprise is making progress becoming a communications enabler and thereby an enabler of digital transformation via Open Rainbow, their "enterprise Whatsapp" solution which allows a company to customize communications solutions for various markets.

We first covered it in 2016 and there are now 40-50 low-level APIs allowing integration with applications in hospitality - room service for example, retail and more.



Moreover, the company tells us their solution is superior to OTT solutions such as social networks as the customer relationship stays within the control of your organization. Also, with routing, scheduling and communications control - you can be sure you're on the right side of various regulations which your industry may have to comply with.

The company's "no-memory APIs" allow fully anonymized calling for solutions which require such privacy. For example public services in France...

Will the FCC Ban Talking on Flights Next?

April 11, 2017

We realize this is a controversial topic as many people didn't want internet on flights, let alone calling. Having said that, Your's Truly has turned on WiFi Calling on his phone and does occasionally talk in the iPhone mid-flight. The connection isn't usually that great and it is very difficult to hear with all the background noise from the engines. Also - because the upload speed is generally severely limited, the other party will often be challenged to hear you clearly.

The minor inconvenience fellow passengers face from a nearby phone call is certainly far less than noise generated by people talking around you.

FreeConferenceCall.com Adds Enterprise Support

April 9, 2017


Getting workers these days to adopt the technology the company mandates is a bit like telling your children to eat their veggies. The only way to make it happen is to use reverse psychology and even then, they typically eat (or adopt) what they want.

This is why it makes so much sense for FreeConferenceCall.com to take their 800,000 business user accounts and allow them to "grow up" by adding admin control.

In other words, they have won the bottom-up war, now its time to attack the top down.

The company's CEO David Erickson told me they are now focusing on enterprises - their current international offering supports 60 countries. and will grow. They all use VoIP, support HD voice and are integrated with the PSTN.

They also have multifeed viceo with picture-in-picture, allowing up to 1,000 people on an audio or video call.








New 8x8 Communications Cloud Enables Digital Transformation

April 9, 2017

Bryan Martin of 8x8 told us the company's new Communications Cloud is analogous to the other clouds companies have in place - marketing and sales for example. The service combines UC, collaboration, contact center and analytics into a single streamlined package.



The company's Team Collaboration is an open solution connecting to other communications platforms such as Slack and Hipchat - allowing them to interoperate. Bryan tells us they can connect 50 of these services together. 

The openness angle is a very interesting one - is it better to be connected to all the various solutions on the market or try to acquire one of your own and lock customers in?





CafeX Chime Shows How Communications Enables Digital Transformation

April 9, 2017

There is is a nonstop movement from traditional communications and UC players to add value to their applications and services. It reminds us a great deal of what is happening with communications service providers - they had been trying for years to add value to their connections so as not to be considered dumb pipes. The latest move in this direction is AT&T offering HBO free in some of its service packages.

In a recent meeting with Sajeel Hussain of CafeX - we got a glimpse of what the evolution of UC and collaboration could be. CafeX has a service called Chime (PDF)- not to be confused with the more recent Amazon Chime service by the same name - which by the way, spurred a lawsuit from CafeX.

Hussain describes it as business-focused, outcome-driven pervasive collaboration with customer engagement.



It's NEVER too Late to Start Digital Transformation

April 8, 2017

Is it ever too late for your company to start a digital transformation process? Let me answer that with another question. Are you ever too old to run a marathon? Interestingly, in 2011, a 100-year-old did run one and finish in over eight-hours.

Zang Spaces: a Major Digital Transformation Enabler

April 6, 2017



As we've said repeatedly, communications is the low hanging fruit of digital transformation. You can transform your business in lots of ways of course - setting up systems to reduce crime in your retail locations is just one way to do this. But across the board - looking at companies in all industries, there is a single constant... Communications.

Communications Transformation is Just Beginning

April 4, 2017

The technological journey to a more efficient enterprise never ends. There are endless new tools which a company can adopt to become more productive. "Digital Transformation" is the latest buzzword to describe what has been happening in companies since the advent of Lotus 123 on an IBM PC which allowed companies to instantly get access to what-if scenarios impossible to duplicate with a pencil.

Transformation never ends.

In 1978, using metal to print newspapers and magazines was commonplace.

A young Rich Tehrani received this metal type from the New York Times as a gift and its its helped him remember that change is constant and adaptation is a necessity for survival.



This is one of the last metal-based newspapers they were printing as they were going to start using computers. At the time, the cost to automate was astronomical - you needed a mainframe and custom software and proprietary interconnections.







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