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IP Communications

Made it to the Liberty Hotel

December 7, 2010

Apponaug Cove View on the way to Boston

December 7, 2010

In Boston This Week Interviewing on Video

December 6, 2010

FTC Do Not Track = Unintended Consequences?

December 3, 2010

Skype Shows us Closed Can Win

December 3, 2010

Dan York at a recent ITEXPO - specifically the collocated Cloud Communications Summit - Dan is on the right and Thomas Howe is on the left
 

Yesterday I discussed how open always wins referring to the competition between Apple and Google's Android and a side conversation was started on Facebook questioning my assertion. I took the opposite viewpoint in a comment and mentioned that Apple does have a lock on customers via iTunes as well as the App Store which have a tremendous lead in the market.

I was reminded of this discussion when I read how Dan York of Voxeo is espousing the virtues of Skype - a closed provider of communications - when Voxeo and Dan are huge proponents of open ecosystems.

As I read the piece, I became fascinated at how Voxeo has chosen to use Skype as a way to make the company's operations better - utilizing persistent group chats which focus on various subjects.

The point is that using these chats, the company which consists of many people located all over the world and some who travel are able to not only communicate effectively but are able to rapidly be brought up to speed on various topics after getting off an airplane by just logging onto Skype.

Dan mentions that there are other alternatives but it seems from the outside anyway that habit will keep the company using Skype for a long while - even if a better solution comes along immediately.

And this gets us to the counter of the open always wins argument - if you have loyal fans and/or people who habitually uses your interface and are happy with it - or some other differentiator, it becomes tough for competition to come in and take the market over. Even if the new competition is open.

Let's recall that compared to Apple and iOS, Windows Mobile was very open - it just wasn't as good as Apple's OS - and there was no contest from a marketing perspective either.

Apple definitely put together a more pleasing experience and were able to do so in part because they owned the stores, hardware and  packaging.

But now, Windows Phone 7 and Google's Android are taking some of the best parts of the Apple experience and replicating and in some cases improving them.

This in and of itself may not be enough to win against Apple but what the open approach has is a slew of hardware partners making devices in a variety of form factors. Some of these device sizes may catch fire.




















NSN Boosts Apple Performance with iOS 4.2

November 30, 2010

Has mobile phone signaling been reborn?


A smart move by Nokia Siemens networks was to upgrade its network equipment so that mobile devices can have faster data access while increasing battery life and decreasing network bandwidth use. Apparently Nokia mobile phones and Apple phones with iOS 4.2 software are able to leverage this new way of working to make their devices better.

In one case, as a result of this upgrade, NSN claims an operator has found mobile devices have almost double the battery life. In another, a carrier was found to have up to half the signaling traffic!

These are important steps in the right direction and I am interested in learning whether there is increased or decreased value for heavy data users as opposed to light users. Moreover, is music streaming which is constant assisted more by this technology than web surfing and/or app usage?

The move on the part of NSN is a very good one and now that handset makers have bought in (well it isn't a surprise than Nokia did) I hope to see more collaboration between NEMs and handset providers to enable even more benefits for end-users and carriers.








Cisco Umi Hits Your Mall

November 29, 2010

Astricon Asterisk Videos Posting

November 26, 2010

Thanksgiving Turkey Pic

November 25, 2010

Will VocalTec and Skype Merge?

November 22, 2010

One of the major factors that led TMC to decide to launch Internet Telephony magazine back in 1997 was that we saw VocalTec launching products in the space which allowed telephony to travel over IP networks - and just like that the IP communications market was born.

Prior to this point, voice over frame relay was the preferred way to transmit voice over a packeted network.

When we launched Internet Telephony, we invited VocalTec co-founder and CTO Lior Haramaty to write a column in the publication - after all, no one knew more about the technology he helped invent than well, him!

Getting back to present-day Vocal-Tec, the company has merged with magicJack parent Ymax Corp. and recently raised its revenue guidance slightly and is looking to officially launch magicTalk - a PC-based service offering free US calling.

Back in August, TMC ran a piece on magicTalk and now the company says it has 100,000 beta users and 10,000 downloads per day. The magicTalk one-month Alexa rank is 386,430 up from 893,141 (lower numbers correspond to higher rank) and their Alexa chart is certainly improving as the chart below shows.



My two cents are it is tough to compete with Skype and Google in the VoIP space with a new offering but magicTalk has used television advertising to sell VoIP service in a way which turned an unknown company into a household name overnight. They used marketing well and although they have had some controversy surrounding them, I have always considered Ymax to be great promoters.

One of the past issues the company had was when they launched, they made some claims about their technology which were a bit over the top and many industry bloggers went ballistic in response. Moreover, the company has been called out about its inability to provide live voice service calls - but in reality if live support calls cost about $15 per interaction, how can you expect to get these bundled into service which costs about $40/year?

I reached out to the company for more information about what they're up to but they weren't immediately available for comment.















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