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IP Communications

Salesforce and Microsoft Skype for Business Collaborate

September 17, 2015

Microsoft and Salesforce are getting cozy: The two have decided to extend their strategic partnership to connect their productivity apps and services, with the end goal of more personalized, customer-driven sales activities, achieved through streamlined collaboration.

The two leaders plan to mash up Salesforce with Skype for Business—which will be hosting a conference at this year's upcoming ITEXPO in Anaheim—OneNote, Delve and Windows 10, starting with the Salesforce App for Outlook, which works with Outlook 2013 and Office 365, and Salesforce1 Mobile App for Microsoft Office.

After that, Salesforce will next integrate Microsoft’s unified communications (UC) suite, Skype for Business (formerly known as Microsoft Lync) into its new Lightning Experience. Lightning is the renamed core customer relationship management (CRM) product for Salesforce.

Also in the second half of next year the two will launch the Salesforce1 Mobile App for Windows 10.

These two companies which were once bitter enemies have learned to work closely together - acknowledging the synergies between the dominant Salesforce platform and Microsoft's Skype for Business 



solution which is growing rapidly.

In just two weeks, Paco Contreras, Herrera Director WW Product Marketing - Skype for Business will be keynoting ITEXPO in Anaheim, California and I hope he touches on this new collaboration and the benefits it will bring to customers worldwide.

Splice Software Uses the Power of Analytics to Expand its Product Line

August 31, 2015

Big data and analytics have had a huge impact on numerous spaces and certainly marketing is one of these areas. Perhaps the first mainstream story, in fact, describing the concept revolved around a retailer knowing a customer was pregnant before her family knew. The possibilities are certainly endless. You may recall a post I wrote some time back about IBM and the concept of digital Darwinism – the idea that companies that embrace new technology will win out over those that do not.

Dialogic: The Software Powering Next-Gen Networks

August 27, 2015

Much of the communications solutions industry owes a debt of gratitude to Dialogic – the company that really helped pave the way for the once disparate worlds of voice and data to work together. The company was a major player in the communications enabling equipment market in the eighties and nineties allowing "off the shelf" computers for the first time, to host telephony apps. If you’ve heard the acronyms CTI or computer telephony integration or just plain CT it’s because Dialogic, NMS and a few other companies permitted computer servers to handle media processing tasks. If you’re interested in more about the company – check out my posts or those on TMCnet.

YipTV Offers Free Trials for International TV

July 28, 2015

The news of OTT video growth hasn’t abated – Netflix continues to impress with earnings, Verizon reportedly has a new millennial-aimed OTT mobile-service named Go90 and recent studies have shown Latinos are far more likely to stream using OTT services than the average consumer.



This segues nicely with a company I’ve written previously about - YipTV.. A company which can do to TV what Vonage did to telephone service. In a nutshell, for $15 per month you get access to Latin American and European content which could cost you over $100 if you were to get similar service from the cable company. It isn't quite apples to apples yet as cable companies may have a more extensive line-up of channels.

Expect Cloud UC Player BroadVoice to Acquire and More Inside Scoop

July 27, 2015

BroadVoice begins to construct new headquarters

BroadVoice has been having a great deal of success lately – they’re moving to a new HQ, ranking at 316 on the fastest growing U.S. company list by Deloite and adding new features to their hosted communications platform. To find out more I had a chance to interview company CEO Jim Murphy – I hope you find it useful.

I’ve been seeing the BroadVoice name more than ever – what’s changed to make this possible?

Broadsoft, Nimble Storage, Vodafone, Hibernia, Sonus and other video Interviews

June 30, 2015

Erik Linask of TMC interviews Hugh Shannon of Avotus



My video team has been at some of the latest shows in the telecom and tech space and we’ve been gathering the latest and greatest news from the events. Here are the companies that were interviewed.



 

Cloud Expo New York 2015

 Erik Linask of TMC interviews  Andrew Moraski of Vodafone



45+ Webinar Best Practice Tips

June 25, 2015

A very comprehensive and helpful guest post by Pierre Kerbage, Senior Vice President at Ironton Global on how you can become a great presenter:



Ever hosted a webinar, or passed on a meeting to a fellow employee, only to be embarrassed by the outcome?

It is said that we learn more from our failures than from our successes. As a person who has been doing webinars, ever since the word (and the technology has existed), here is what I have learned.

Comcast Business Seeing Nice Broadband Growth

June 8, 2015


While much of the talk about Comcast in the media recently has involved their M&A aspirations as well as their consumer brand, the real story at the company is Comcast Business. Recently I met with Mike Tighe, Executive Director of Data Services of the company who told me the business-focused area of the organization is growing at 21% a year and is taking share.




He went on to say the company has the best footprint in fiber optics – this is important as he sees customer bandwidth needs increasing 30% a year. Moreover, and this is interesting for those who are concerned about the sheer size of the company, they are an insurgent, not an incumbent in competing with DSL.

InfoVista and Ipanema Technologies Poised to Enable New Carrier Services

May 27, 2015

The WAN optimization market is expected to more than double in size from 2014 to 2019 eventually hitting $12.1 billion according to MarketsandMarkets. It’s no wonder - Cyril Doussau de Bazignan explained to me in a recent meeting that as more companies adopt SaaS, they have the challenge of ensuring critical applications have adequate performance at the expense of applications which are secondary in importance.

Cyril works at InfoVista, a leading provider of IP and RF planning, assurance and optimization software solutions and they recently acquired WAN optimization and application performance leader Ipanema Technologies. He went on to say CIOs have to deal with the challenges of a multitude of applications running on their network while at the same time, enterprises are looking to offload more traffic to the internet to save money.

HP's March into Simplifying NFV

May 22, 2015

Arbitrage is one of the great opportunities which presents itself repeatedly in tech. In the nineties, something called international callback allowed am international caller to dial a number in the US and hang up – only to have a US-based call at a lower per-minute rate initiated on their behalf. Many hundreds of millions of dollars were spent on this market for hardware, software and service thanks to the arbitrage opportunity to save money on calling minutes.

VoIP continued this trend with even greater arbitrage and carriers spent billions on equipment to save money carrying phone calls on networks.

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