This past week in IP communications was full of news from companies like Voxalot, iBasis, Vonage, Polycom and more. My favorite news is from Vonage where they announce they are improving their customer service via web chat solutions provider inQ.
Years ago I was a Vonage customer and had amazing service levels but I did hear many complaints about churn due to poor service after I switched providers.
I haven’t heard anything negative about the company’s service lately and to see Vonage make such an investment is a very good sign.
This news shows Vonage is still improving service levels and bodes well for the company’s shareholders and employees.
Here is more on the week’s hot stories from TMCnet’s Patrick Barnard.
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Rich..
Vonage's future looks bleak, at best. They have done nothing to satisfy the 50 Million dollar jusgment awarded Verizon, and now AT&T is suing them, claiming the technology they use to interface to the PSTN was theirs and Vonage stole it, too.
Doesn't look real good..
Bill Burke
http://wirelessspeech.blogspot.com/2007/12/speech-recognition-top-10-flop-says.html