It's also interesting to note the timing of such institutions' convergence strategies. As larger orgs such as banks are already reaping the benefits and adequate case studies exist, the time of the mid-term adopter is upon us.

Commercial use aside, IP based communications and the whole "everything over IP" paradigm are less of a revolution than a matter of fact. Institutions are the next wave, the "mid-termers", following in the early adopters' footsteps stand to benefit from freindlier prices, case knowledge, and an easier executive sell.

Check out my event, the 2006 VoIP Summit in Ottawa for more.
http://www.informationexchange.ca/VOIP