There was a good article in the New York Times about IP Telephony this weekend that you might want to read: Web Phone Service May Have IT All, Except Many Users (registration required). Another article in todays Wall Street Journal (if you can link to their articles I dont know how) titled 1-800-USELESS that has an interesting statistic on speech recognition. Verizon recently replaced a touch-tone system that enable 6% of their callers to meet their needs with a speech-based system that allowed that figure to increase to 20% The mainstream acceptance of speech technology seems to coincide nicely with the launch of TMCs Speech-World Event to be held later this year. 2005 will likely be the year of speech. Come to the show to find out more.