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API of the Week: Stitch Labs Adds Flexibility to Omnichannel Commerce

May 24, 2016



As the number of sales channels explodes, companies look to automation to help them manage inventory across them all. From Amazon to an internal ecommerce site and bricks and mortar, companies need a way to sync inventory, orders and data. This is where solutions from Stitch Labs come in… In addition to business analytics, they have over 30 integrations with sales and accounting solutions. They also have an API which gives customers such as Nomad, tremendous flexibility.

How Google Defends Its Monopoly Against the Trump DoJ

May 19, 2016

Updated May 20th, 2016. Yesterday's post was clearly in Beta.

Tim Cook wants to put a dagger in Google’s heart and this is how he could do it

They own the market. Google has a monopoly in search. Anyone who buys ads from the company or competes with them knows this.

IDT $19.99 Cloud UC Package Delivers Solid Channel Value

May 7, 2016

IDT Corporation has been a visionary in the VoIP space for almost two decades and I’ve always been impressed with the company’s technology and range of solutions in the SIP trunking and hosted PBX spaces. Recently, they have become very aggressive in the UC space, going after a channel and looking to be the disruptor in the market they helped create in the 1990s.

In an in-person interview, IDT/Net2Phone President Jonah Fink told me he thinks his company will keep people up at night. For example, IDT has had decades to build out its international infrastructure which includes POPs and nodes in five cities in Brazil as well as London, Hong Kong, Chile and Peru. They offer unlimited calling to Mexico and Canada as well as a core hosted PBX/SIP trunking plan which consists of South America, Western Europe and Central America.

How to get Around Ad Blockers

April 19, 2016

Disclosure: This post does have self-promotional elements.

  1. All people like free content
  2. Many people don’t like ads.

At some point ad-blocking will get the point where free content doesn’t exist for the people who want it. In other words, ad blocking has gone mainstream.

People don’t like ads, primarily because they are untargeted.

TMC has a way to show laser-focused ads and get them through most ad blocking mechanisms.

Vonage Goes Full Speed Ahead to Major Global Phone Company

April 9, 2016

I predicted the purchase of M5 by ShoreTel back in 2012 could get Vonage to consider going after the business space and a year later they purchased Vocalocity and a suite of companies to enable them to not only target the small business market but all the way up to the largest of the large companies. In an exclusive interview with Clark Peterson, President of Vonage Business Solutions, I got to learn a great deal about what is happening at the company.

Through three channel-based companies they purchased, they now 600,000 business seats as compared to 1.9 million on the residential side. Clark touted the fact that his company has better financial stability than most of the others in the space.

AT&T Drives IoT Growth via Channel Partners

March 23, 2016



With predictions about IoT devices numbering in the billions and revolutionizing every market from medical to industrial, a simple question remains. How will all these devices and solutions get sold? Who will deploy them, connect them, harness the data they emit in order to allow businesses to become more productive and efficient?

Consider that estimates put the number of public and private companies in the US at more than 27 million and over 115 million worldwide.

API of the Week: GupShup Powers Omnichannel Messaging

March 23, 2016

Intro: Gupshup is a smart messaging platform that offers advanced developer tools for messaging - handling over 4 billion messages per month. It enables developers to build bots for SMS, Twitter, Slack, WeChat, Teamchat and messaging apps with a unified API. It also enables developers to embed smart messaging into their app or website for a seamlessly integrated user-experience. Over 30,000 business use the solution according to the company.

BroadSoft's Big Opportunity: Contact Centers

March 13, 2016

After spending more than a decade selling solutions which allow carriers to resell UC solutions, BroadSoft has decided the call center is its next big opportunity. By acquiring Transera, BroadSoft is positioned well to provide cloud-based call center solutions to not only customers but carriers themselves. In addition, these solutions will be scalable as BroadWorks is known for scaling to million so users.

In my meeting was Prem Uppaluru, who founded Transera – the cloud contact center company which BroadSoft acquired.

DMI's Shows End-to-End Mobility Solutions at MWC16

March 3, 2016



At Mobile World Congress (MWC16), the event’s tagline was “Mobile is Everything,” and I’m on record stating that the phone part of the show is becoming irrelevant as there isn’t any money to be made in handsets anymore unless you happen to have an HQ in Cupertino, California.



Even though the handset may have become less important from a profit perspective, it is still a pivotal part of the digital transformation I mentioned as  a major trend at the show.

DMI, bills itself as the first end-to-end mobility company and in my meeting with Magnus Jern, Alika Nagpaul and Tim Wagner, they told me how their organization helps companies – not just carriers, from customer acquisition to a full mobility strategy.



They really do provide a lot of services – holistically handling all the common pain points a company has, as it looks to make mobile a larger part of its focus.

T-Mobile Combats Verizon Marketing Campaign

January 21, 2016

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