Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


New Skype Spock Chatbot Dissapoints

August 5, 2016

Microsoft Announces REST API Design Guidelines at All About The API Conference in Vegas

July 19, 2016

Gareth Smith the API Architect for Microsoft Graph announced onstage at the All About the API Conference in Las Vegas that the company has just open-sourced its REST API Guidelines.

These guidelines represent a multi-year, cross-company, collaborative process aggregating the collective experience of hundreds of engineers designing, operating, and running global scale cloud services from across Microsoft; and listening to feedback on their APIs from customers and partners.  They have attempted to incorporate those learnings along with industry best practices in the API space to create guidelines that API teams across Microsoft use on a daily basis.

The company said it hopes as a result of releasing these guidelines that:
  • They will further stimulate feedback on their APIs and their approach to building them to better serve customers.
  • Since they have benefitted from others in the API design community who have shared their guidelines, they want to contribute back. They believe that organizations of almost any size building APIs can benefit from having their own design guidelines.  Many companies and even organizations such as the Whitehouse have already published their design guidelines and it’s their hope that by contributing theirs to the community conversation, they can add to the body of community knowledge and reusable content so that anyone can draw upon more collective knowledge when looking to set standards and guidelines within their organization.
Customers really were at the heart of this decision and they were saying clearly:
  • It should be easier to get started with Microsoft APIs – Developers wanted to be able to run the curl tool against an API endpoint and get a human-readable result in just a few minutes.
  • APIs for Microsoft cloud services should be consistent – Developers didn’t care that an API to work with an Azure virtual machine and an API to work with a user’s Office 365 documents were developed by different parts of the company, they were both from Microsoft and developers expected consistency.

He discussed this after going onto the company's new initiative, Microsoft Graph which unifies the organizations disparate API strategy.

According to the company, The Microsoft REST API Guidelines, as a design principle, encourages application developers to have resources accessible to them via a RESTful HTTP interface.

Microsoft's LinkedIn Acquisition is API Integration on Steroids

June 18, 2016

Redmond just turned ecosystem lemons into lemonade

Microsoft has been uniquely positioned in the IT space for decades meaning it’s a massive target for the whole industry. In fact, the company is now in a similar position to Novell in the 1990s when it owned the corporate network server space. Redmond used its dominant position in supplying endpoint software to also sell server operating systems and wiped out Novell.

Windows 10 Includes Flipboard and Candy Crush Bloatware

May 29, 2016

Its Memorial Day weekend and while most of you are out in the park, having hot dogs, etc., I'm captivated with my new Microsoft Surface Book and how productive its making me. I may review it at some point in the future but for now the only problem I seem to have noticed with the hardware is the latch seems to lock and unlock repeatedly (when I press the button) - its not a very well-designed system. I don't plan on using it as a tablet so I am not too concerned about this issue. What is annoying though is for a device which is supposed to get 11-12 hours of battery life, it seems to tell me I will get 7:30.

But what is even more upsetting is I found Candy Crush Soda Saga in my Task Manager but when I went to Programs and Features to get rid of it, it isn't there.

Riverbed SteelCentral UCExpert Maximizes UC Quality on Avaya, Microsoft and Cisco

April 14, 2016

Communicating via quality voice and video conversations is essential for keeping happy employees, partners and customers. Perhaps most importantly, ensuring quality conversations is a big part of your job security. It doesn’t matter if you’re an MSP, VAR, Interconnect, channel or the IT director, it’s your position on the line when things don’t work right.

Fortunately for you and your career, there is Riverbed and their latest version of SteelCentral UCExpert which is designed to help solve your quality problems.

IR Says: UC Performance Management Should Not be an Afterthought

April 13, 2016

IR is the corporate brand name of Integrated Research Limited, a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.

The company boasts over 1,000 customers in over 60 countries—including some of the world’s largest banks, airlines and telecommunications companies. IR Prognosis provides them with business critical insights while ensuring continuity-critical systems deliver high availability and performance for millions of their customers across the globe.

IR’s ultimate goal is to make sure these systems run at their best and predict vulnerabilities before they arise.

ShoreTel Connect Brings its Signature Simplicity to Hybrid Cloud Communications

March 24, 2016

Simplicity is one of the reasons ShoreTel emerged on the corporate communications scene and became a dominant player in a market once virtually owned by the likes of Avaya, Nortel, Cisco and Mitel. The company has also done a great job evolving its platform to keep up with the times. In 2011 TMCnet broke the news about ShoreTel Mobility for example – extending the ability of your communications system to live on your mobile device (see video below).

Cant't get enough of these?

New Award Helps Attract Tech Workers in a Competitive Market

February 1, 2016

Developers in Silicon Valley last a surprisingly short nine months 

It’s becoming clear that programmers are in short supply and demand is increasing rapidly, leaving small and medium companies struggling to compete in a space where giants rule. In order to be successful, an organization must differentiate their tech culture from others. “We allow pets.” “We have superior daycare.” “We offer flexible work hours.” These are just some of the basic benefits being offered to accommodate today's workforce 

There are many reasons for increased tech worker demand. As Om Malik points, out, in Silicon Valley, all sorts of monopolies have sprung up, meaning virtually unlimited resources at Google, Amazon, Facebook and others.

Salesforce and Microsoft Skype for Business Collaborate

September 17, 2015

Microsoft and Salesforce are getting cozy: The two have decided to extend their strategic partnership to connect their productivity apps and services, with the end goal of more personalized, customer-driven sales activities, achieved through streamlined collaboration.

The two leaders plan to mash up Salesforce with Skype for Business—which will be hosting a conference at this year's upcoming ITEXPO in Anaheim—OneNote, Delve and Windows 10, starting with the Salesforce App for Outlook, which works with Outlook 2013 and Office 365, and Salesforce1 Mobile App for Microsoft Office.

After that, Salesforce will next integrate Microsoft’s unified communications (UC) suite, Skype for Business (formerly known as Microsoft Lync) into its new Lightning Experience. Lightning is the renamed core customer relationship management (CRM) product for Salesforce.

Also in the second half of next year the two will launch the Salesforce1 Mobile App for Windows 10.

These two companies which were once bitter enemies have learned to work closely together - acknowledging the synergies between the dominant Salesforce platform and Microsoft's Skype for Business 

solution which is growing rapidly.

In just two weeks, Paco Contreras, Herrera Director WW Product Marketing - Skype for Business will be keynoting ITEXPO in Anaheim, California and I hope he touches on this new collaboration and the benefits it will bring to customers worldwide.

TSO Logic Enables ConEdison and NY State to help Fund Your New Equipment

May 15, 2015

When I lasted interviewed Aaron Rallo CEO of TSO logic about a year ago, our discussion centered on how his company helps data centers become more efficient. Now, the story gets even better because the agentless solution allows companies to determine the most efficient places for workloads to run. After an install which can be five hours or less, a company will be able to determine how they can run their workloads potentially more efficiently on private clouds – and benefit from the best blend of private, and public.

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