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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Microsoft

Riverbed SteelCentral UCExpert Maximizes UC Quality on Avaya, Microsoft and Cisco

April 14, 2016

Communicating via quality voice and video conversations is essential for keeping happy employees, partners and customers. Perhaps most importantly, ensuring quality conversations is a big part of your job security. It doesn’t matter if you’re an MSP, VAR, Interconnect, channel or the IT director, it’s your position on the line when things don’t work right.

Fortunately for you and your career, there is Riverbed and their latest version of SteelCentral UCExpert which is designed to help solve your quality problems.

IR Says: UC Performance Management Should Not be an Afterthought

April 13, 2016

IR is the corporate brand name of Integrated Research Limited, a leading global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems.

The company boasts over 1,000 customers in over 60 countries—including some of the world’s largest banks, airlines and telecommunications companies. IR Prognosis provides them with business critical insights while ensuring continuity-critical systems deliver high availability and performance for millions of their customers across the globe.

IR’s ultimate goal is to make sure these systems run at their best and predict vulnerabilities before they arise.

ShoreTel Connect Brings its Signature Simplicity to Hybrid Cloud Communications

March 24, 2016

Simplicity is one of the reasons ShoreTel emerged on the corporate communications scene and became a dominant player in a market once virtually owned by the likes of Avaya, Nortel, Cisco and Mitel. The company has also done a great job evolving its platform to keep up with the times. In 2011 TMCnet broke the news about ShoreTel Mobility for example – extending the ability of your communications system to live on your mobile device (see video below).



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New Award Helps Attract Tech Workers in a Competitive Market

February 1, 2016

Developers in Silicon Valley last a surprisingly short nine months 


It’s becoming clear that programmers are in short supply and demand is increasing rapidly, leaving small and medium companies struggling to compete in a space where giants rule. In order to be successful, an organization must differentiate their tech culture from others. “We allow pets.” “We have superior daycare.” “We offer flexible work hours.” These are just some of the basic benefits being offered to accommodate today's workforce 

There are many reasons for increased tech worker demand. As Om Malik points, out, in Silicon Valley, all sorts of monopolies have sprung up, meaning virtually unlimited resources at Google, Amazon, Facebook and others.

Salesforce and Microsoft Skype for Business Collaborate

September 17, 2015

Microsoft and Salesforce are getting cozy: The two have decided to extend their strategic partnership to connect their productivity apps and services, with the end goal of more personalized, customer-driven sales activities, achieved through streamlined collaboration.

The two leaders plan to mash up Salesforce with Skype for Business—which will be hosting a conference at this year's upcoming ITEXPO in Anaheim—OneNote, Delve and Windows 10, starting with the Salesforce App for Outlook, which works with Outlook 2013 and Office 365, and Salesforce1 Mobile App for Microsoft Office.

After that, Salesforce will next integrate Microsoft’s unified communications (UC) suite, Skype for Business (formerly known as Microsoft Lync) into its new Lightning Experience. Lightning is the renamed core customer relationship management (CRM) product for Salesforce.

Also in the second half of next year the two will launch the Salesforce1 Mobile App for Windows 10.

These two companies which were once bitter enemies have learned to work closely together - acknowledging the synergies between the dominant Salesforce platform and Microsoft's Skype for Business 



solution which is growing rapidly.

In just two weeks, Paco Contreras, Herrera Director WW Product Marketing - Skype for Business will be keynoting ITEXPO in Anaheim, California and I hope he touches on this new collaboration and the benefits it will bring to customers worldwide.

TSO Logic Enables ConEdison and NY State to help Fund Your New Equipment

May 15, 2015

When I lasted interviewed Aaron Rallo CEO of TSO logic about a year ago, our discussion centered on how his company helps data centers become more efficient. Now, the story gets even better because the agentless solution allows companies to determine the most efficient places for workloads to run. After an install which can be five hours or less, a company will be able to determine how they can run their workloads potentially more efficiently on private clouds – and benefit from the best blend of private, and public.

Extreme Networks Puts the SDN in Skype for Business

May 13, 2015

As Skype for Business continues to gain traction in the enterprise – regardless of how many name changes Microsoft’s UC solution has gone through, the one constant is the need for bandwidth on corporate networks to handle the increased load of voice and video calls. For this reason, Extreme Networks has been focusing on helping customers set up software-defined networks allowing for bandwidth to be requested and granted on-demand in order to ensure communications has the required bandwidth it needs via OpenDaylight integration.

The Extreme Networks OneController... An Open, Standards-Based SDN Controller Providing Simple, Fast, and Smart Automation and Orchestration





In addition, at Interop 2015, Extreme touted a bunch of SDN enhancements it has made including:

  • Group Based Policy - Integrates Extreme Networks' NetSight management application with OpenDaylight Group-Based Policy (GBP) to deploy consistent network policies across a multivendor network.
  • SDN Applications Store - Offers an online repository of paid and free apps for customers and technology solution partners' Software Defined Networks.
  • SDN Developer Portal - Provides third-party developers of SDN applications with the necessary information needed for developing, submitting and managing their applications in the Extreme Networks app store.

At the show I met with a number of people from the company including: Markus Nispel, Vice President Solutions Architecture and Innovation, John Hanahan, VP Product Management and Marketing and Derek Granath, Senior Director Product Management and they seemed quite enthused about recent wins such as a 32-school system in the town of Enfield, Connecticut and University of New England in Australia.

Does Redbooth Signal a new Growth Spurt in Business Collaboration?

May 6, 2015


Collaboration solutions are one of the most challenging ones to judge in my opinion because the real world and online one are very different. Did any of you use the Second Life virtual world filled with avatars of people to walk or fly around and see the virtual landscape? I played with it a bit but got bored. So did most people.

10 Reasons Why Microsoft is Winning

November 11, 2014

With new CEO Satya Nadella at the helm, Microsoft is changing and into something it needs to be. A company embracing a changing tech landscape. It is apparent that Redmond has woken up to the threats that it faces in today’s world. Over the past decade they've been bleeding from a thousand cuts.

Why E-Mail Sucks and How to Make it Smarter

October 28, 2014


Many of us live in email. I get hundreds per day and I need almost every message. I am also a source of tremendous messaging pain here at TMC because part of what I think makes an effective team, is being in sync. To ensure the right people are in the know, I forward a tremendous amount of messages to various groups.

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