Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Microsoft

Avaya's Support Strategy Emulates Successful Cancer Diagnostic Systems

June 23, 2011

It is an unusual occurrence for me to receive a call from any company to discuss their support. Generally the media gets all warm and fuzzy about tangible things like new product launches – scoops and items you can put in the category of breaking news. Ironically though if you ask most companies what differentiates them from the pack, service and support is typically the most common answer. Yet, I can’t remember other companies asking me to meet their new head of global services.

Now You Need to be a Lawyer to Understand Tech?

June 23, 2011


It seemed to start off slowly but now the trend is gaining momentum - lawsuits over patents in tech are everywhere and its tough to make decisions which are best for your company when you aren't sure if the products and services you are purchasing are infringing on the patents of others.

I must say that when the number of stories of tech patents gets to the dizzying level we are seeing today, it isn't good for anyone. Well except lawyers of course. Sure it is great to protect peoples' inventions but at the same time there are some very silly patents out there which are being used to "extort" money out of companies who have successfully put together a suite of products and services consumers want.

Solving the problem is beyond the scope of this entry but to get an idea of what set me off take a look at some recent stories in the patent space:






Are Critics Too Pessimistic on RIM?

June 22, 2011

Obviously RIM has stumbled and the iPhone instantly changed the world of smartphones making fixed-keyboard devices less attractive. Moreover, the fact that the iPhone was more computer than email device opened up the market for serious web browsing and app usage on the go. And until recently, the Blackberry browser experience was awful.

But the PlayBook has changed all that and its interface is slick and its form factor is impressive.

Quad: The Death of E-mail and Cisco's Social Enterprise Ambitions

June 20, 2011

Quad moves to the cloud, has native Cius tablet support and offers better interoperability

Last week I took a train into the city from TMC’s Connecticut HQ to spend time with the Cisco Quad collaboration team – using Cisco telepresence technology and it was a fascinating look into the company’s foray into a post-email, collaborative enterprise world. First things first, I wrote about Quad and spoke with Murali Sitaram VP/GM of Cisco's Enterprise Platforms unit last September and since then Quad has not been talked about much in the media and has limited buzz in the market. Moreover, Cisco is repositioning itself – lightening up on consumer products meaning much of the company’s messaging has been in other areas of the market including launching consumer telepresence product UMI – something which should never should have gotten the green light.

HTML5 Week in Review

June 16, 2011

Big Facebook, Financial Times and Acrobat HTML5 News

Facebook declares war on Apple: Its only Thursday and this week has been a huge one so far with regards to HTML5 – with Facebook looking like it will have a new HTML5 app which bypasses the Apple App Store. Is it in fact “declaring war?” I am not sure but after the recent news from Microsoft relating to HTML5 – the trend in the market is clear.

HTML5 Video on Set Top Boxes: Then there is the news that ActiveVideo’s new CloudTV platform will have HTML5 support as well. How soon till we can watch all TV on any browser which supports the newest HTML variant?

Really Popular Financial Times: I recently covered the new HTML5 app from the Financial Times which I love. Now it turns out the app has had 100,000 downloads in week!





Microsoft Embraces HTML5 and Developers Are Scared

June 14, 2011

Recently Microsoft came out with the news that new Windows 8 immersive applications will be coded with HTML5 and JavaScript and this has sent a shock-wave through the company's developer community as the various programming languages they are used to seem to have been obsoleted overnight.

ZDnet's Mary Jo Foley said she has it on good authority that Silverlight will continue to be supported as well but the forums are awash in fear, uncertainty and doubt.

There are two ways of looking at this news - Microsoft hasn't had a chance to explain in full its future path for developers and in-time coders will learn that they aren't coding dinosaurs as some bridge technologies will ensure their skill-set is still useful.



Personally I believe that Microsoft isn't going to abandon .NET, WPF and other development platforms. But this doesn't mean this news isn't huge.

What Microsoft is telling developers is HTML5 and JavaScript are the future of web programming. This isn't exactly news to many of us but coming from Microsoft at this early a stage, the news is frankly surprising.

But then again when you realize just how much catching up the company has to do in the tablet and smartphone space, the HTML5 move is the only one which makes sense.

And herein lies the opportunity - HTML5 runs everywhere and as we saw from the recent Financial Times app, it has virtually no limitations compared to native code and as a bonus requires no app store gatekeeper to approve it.

For programmers everywhere - if you aren't learning HTML5 - you may come to work one day and realize you are a triceratops (hat tip to TMC president Dave Rodriguez whose line I just stole.)

TMC is cosponsoring an HTML5 event called DevCon5 in Manhattan, July 27-28, 2011 and the show is a must-attend for developers, designers, media companies and executives who don't want to be left in the dust.



















8x8 Speaks Out About Skype Deal (Video)

June 13, 2011

HP Itanium Feud with Oracle Hurts Customers Most

June 9, 2011

Oracle is Big Enough to Strike Fear and Low Key Enough to Escape Massive Media Scrutiny

Oracle is fiercely competitive - in and out of the water

The rivalry between HP and Oracle is definitely heating up and the endgame probably isn’t good for HP. For more than a decade an acquisition spree at Oracle has allowed it to become a software behemoth depended on by IT departments worldwide.

Microsoft Taking Tablet Control

June 2, 2011

Microsoft is taking control of the companies allowed to sell its tablets and limiting the number according to the Wall Street Journal. There are two good reasons for Microsoft to change its traditional open system where everyone had a shot at becoming a hardware partner.

  1. It is imperative Microsoft get the tablet roll out right and they need to get involved early to ensure the partners with the best products get to market quickly with limited competition to ensure success.
  2. Microsoft is losing to Apple because in part its user interfaces and product designs are vastly inferior. I've mentioned the difference between using a clunky Dell laptop Vs. an iPad before. They need to take control of this problem and one hopes they will police more tightly the final tablet user experience with attention to detail commensurate with that of the iPad and its magnetic cover.


An Honest Critique of Microsoft and Steve Ballmer

May 26, 2011

For the last five years there have been calls for Steve Ballmer to step down from Microsoft and I have refrained from comment until today because a confluence of news and events has made commentary necessary. Specifically, David Einhorn, an influential hedge fund manager – whose firm Greenlight Capital owns almost 9M shares of Microsoft, said (video) Ballmer is stuck in the past and is ruining Microsoft’s stock.

Technologist Vs. Businessperson: One compliant about Steve Ballmer is that he is more a businessperson than a technologist and as a result, new and innovative products have been developed much more slowly. This point is very tough to argue with and more importantly, what is Ballmer’s vision for Microsoft?

Featured Events