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Microsoft

Latest Trends in Speech Technology, CRM, IVR, Collaboration and Cloud Computing

August 14, 2011

Speech analytics in greater demand

At the recent SpeechTek 2011 conference in New York I gained some great insight into the state of speech technology. For example, Jeff Schlueter of Nexidia told me his company’s speech analytics solutions have been in greater demand in this current economy as the desire to control costs has led to increased adoption of speech analytics. In addition, the company has released version 9.0 of its Enterprise Speech Intelligence product suite which cuts the TCO in half and allowing for customers to handle even larger amounts of data.

Skype for iPad is Baaack

August 2, 2011

Skype for iPad is here!

It was much-anticipated, released, then pulled, then re-released and it works great. The company said there were problems with it causing them to pull and then release it a few hours later. (Update) TMC's Erik Linask thinks the problem is related to chat bug. There isn't much to say except it has better quality than the iPod/iPhone version but the front-facing iPad camera is certainly a major limiting factor in the quality of the video calls you will experience.



An additional feature beyond what you can do on the iPhone is the ability to chat while conducting a video call.





Anthropomorphized Ads Go Mainstream.

July 29, 2011

Anthropomorphism or assigning human characteristics to nonhuman objects is alive and well in the world of advertising. Perhaps the best example of advertisements which embody this technique are of the “Mac Vs. PC” variety where the Mac character is young and hip and the PC is cross between Bill Gates and Seinfeld's George Costanza.

Back in 2007, voicemail transcription service PhoneTag, formerly SimulScribe put out an anthropomorphized video as well which is a take-off on Apple’s ads.

 

Living in a Post-OS World

July 28, 2011



Two of the major drawbacks to a perfect cloud-based existence where the browser serves all your needs are speed of remote apps/services and UI flexibility. It just so happens, two news items have coalesced recently to help usher in the post-OS world. You see, while the tech pundits debate the idea of a post-PC world, companies like Google are going a step further and hoping to get rid of the operating system on the tablet, PC, smartphone and just about any other computing device you use.

HTML5 is one of the primary drivers of the flexible new UI allowing truly customizable media to be shown to users.



iOS Allows Apple to Correct Microsoft "Mistake"

July 27, 2011

If you look back at the early days of Apple, Microsoft has been a major supplier to Cupertino's customers virtually from day one. Even today, Microsoft is the go to software provider for not only Macs but PCs. So whichever platform you choose, Microsoft wins.

Microsoft Exchange too is a sales monster and it licenses ActiveSync to mobile companies who want to connect to it effectively.

Microsoft's operating income by division - Office and business software is a major contributor. Chart courtesy of Silicon Alley Insider

 

This overwhelming dominance however has changed drastically in the world of iOS - and if the momentum of Apple continues, what will become of Microsoft's Office business?

Writing on TMC's TechZone360 site, Rob Enderle asserts that Apple is correcting its "Microsoft Mistake" from its early days and its iWork productivity suite effectively shields Apple from having to rely on Microsoft for anything. From my perspective, ActiveSync is the only exception.

And if you're Microsoft and you have a chance of losing major OS share over time - this is happening now, you need to be sure you have software for major tablets which is so superior that customers have to have it.











Keep Bing at Microsoft

July 26, 2011

From a  competitive position, it would be major trouble to remove Bing from the deep pockets of Microsoft. Talk of the business being potentially sold to Facebook when that company needs to focus on fighting Google+ makes little sense. There are few other strong software companies beyond Oracle and Salesforce who I think could do a better job with Bing than Microsoft.

But like I said in May, Microsoft is doing as much as can be expected with Bing.

We know Marc Benioff loves Google so count them out of such a purchase - and Oracle, no fan of Microsoft or Google probably doesn't need the headache or the money-losing business as it is doing fine right now, thank you.

Microsoft has to continue to make Bing better while simultaneously forging stronger relationships with companies who are competing with Google. Facebook and Twitter are two obvious ones - perhaps LinkedIn is another company to work very closely with.

You see as long as Google is a dominant player in so many spaces, Microsoft can play the underdog position and work with all the companies they want.







Are you using Lync or USING Lync?

July 18, 2011

Thought leader and noted UC analyst Blair Pleasant is skeptical that 70% of the Fortune 500 are implementing and using Lync. But Steve Ballmer tells us that 70% are on Lync. As we all know, there is a difference between using something and really USING it. Especially when you consider how many workers a typical Fortune-class company has - does a few people per 100,000 constitute real use? We need more accurate usage numbers to back up his claim.

The interesting thing is you can likely argue that almost all companions use Skype in some capacity - and as it merges with Lync - you could say virtually all companies of any size use Lync. I wonder what Blair will have to say about that.



Dragon Go! Shows Speech Tech is Alive and Well

July 14, 2011

One of the most interesting mini-reviews I have done was with Dragon Go! from Nuance - an iPhone app which I found to be deadly accurate in my testing. Not only did it recognize my voice with a moderately loud air conditioning unit in the background, there were occasional interruptions courtesy of gadgets and fax machines all around TMC headquarters as I tested.

Here are examples of the tests I did - you can see, I couldn't trip it up. See for yourself how it went and how this app compares to similar ones from Bing and Google.

Since Chipotle Mexican Grill opened literally next-door to TMC's HQ, I had to try a search for nearby Chipotle restaurants.The first three results were dead on.



Did Social Just Make UC Irrelevant?

July 8, 2011

If you are working with a phone system maker who isn’t innovating rapidly, beware - their days could be numbered.

I hate to be sensational but you have to wonder, with real-time video & voice communications embedded into social networks where a billion or spend a good part of their day, is standalone unified communications now much less important? And with Google+ tying together all of Google’s activities from voice to video to Gmail and chat, will people prefer to make calls from their Google toolbar or something a PBX company provides?

Obviously Avaya with its Flare interface and Cisco’s Quad are examples of being ahead of where the consumer market eventually evolved to.

Survey: Games Most Popular Smartphone Apps

July 6, 2011

And surprise, most people will pay for apps

Games, weather and social networking apps are where people are spending a tremendous amount of their time followed by mapping, news, music and entertainment. These are the results of a new survey from Nielsen which asks what apps people used in the last 30 days. iPhone users who are mobile gamers play about 30 minutes per day on average or 14.7 hours per month while Android users play 9.3 hours per month.

Nielsen supplied chart of apps which smartphone users have downloaded in the last 30 days


While we see mega deals in the video game world for titles like Angry Birds and social companies like Zynga preparing for multi-billion dollar IPOs - let's keep in mind part of the reason for this is that everyone it seems will pay for games on their phones. Consider in fact Nielsen found 93 percent of app downloaders are willing to pay for the games they play.






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