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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Mindmatrix Keeps Innovating in Partner and Direct Sales Enablement

November 7, 2018

We are living through one of the longest-running periods of free-flowing funding to many industries such as tech. Moreover, many of the newest companies launching in communications, cybersecurity, AI and other similar spaces are selling their solutions via an indirect channel to businesses.

The classic chicken-and-egg problem for startups is getting the channel interested enough to sell their solutions. The channel has enough to sell already and doesn't want to divert resources to something which may not prove an effective ROI.

This is where automation comes in. Mindmatrix, one of the leaders in the partner and direct enablement space was a common topic of conversation at this year's ITEXPO in Fort Lauderdale, Fl.



To learn more, we spoke in an exclusive interview with Harbinder Khera (pictured, left), CEO & Founder who explained the company can enable dealers, distributors and franchisees.

There is a partner portal which handles recruiting, training, onboarding, deal registration, MDF, incentive management, asset cobranding and asset distribution.









Telestax: Carriers Must be Ready for CPaaS 2.0

September 24, 2018

A massive shift took place in telecom with the advent of VoIP and SIP. Carriers who initially downplayed the reliability of both, eventually got on board after 2003 when Vonage started to take residential share and Skype started to become a more obvious threat.

Eventually, SIP trunking became a way for communications service providers or CSPs to make money from IP communications.

Another transformation is taking place in telecom - this time it's CPaaS companies such as Twilio and Nexmo (part of Vonage). The space has high valuations and is taking away high-margin transactions from carriers. They are slowly morphing into CSPs themselves through software.

Carriers are now facing competition on the low-end in the form of consumer VoIP as well as on the high-end where CPaaS providers continue to take away enterprise business.

The solution is to use a white-label solution so carriers can quickly  compete with CPaaS vendors and protect their turf according to Kevin Nethercott, VP of Business Development at Telestax who spoke to us in an exclusive interview.







Pareteum Lets Carriers and Companies Quickly Integrate Global Mobile Services

September 11, 2018

Abstraction in tech adds value. Look no further than portable document format or PDF for an abstraction format for documents that revolutionized the way they were shared and printed. Before PDF, lots of energy was spent on installing printer drivers, exporting and importing documents - and quite often, retyping.

The packet network is an abstraction in the simplest sense - we send packets and they generally arrive at their destination, taking numerous possible routes.

The cloud is yet another abstraction - an amazing one... We save our files and run our applications without worrying about where the hard drives are - or the processors, memory, disaster recovery, etc.

Telecom has seen tremendous abstraction take place over the decades.





Nerdio ITaaS Helps Maximize MSP Profits

June 5, 2018

As customers continue to embrace cloud, MSPs and IT providers can look at the transition as an opportunity or a competitor.

One of the biggest challenges for MSPs is dealing with the increased cost of employees without being able to pass these costs on easily to customers. When benefits are factored in, increases can be 5-10+% each year.

One option is to hire less expensive workers but you get what you pay for many MSPs don't want the cheapest workers they can find servicing their customers.

Another way to handle the challenge is to automate but there is a limit to how much automation can be applied to installing servers and desktops.

This is where Nerdio comes in. They provide easy IT automation for managed service providers and their customers. Nerdio for Azure provides IT automation technology that delivers pricing, provisioning, management, and cost-optimization of hybrid and full IT environments on the Microsoft Cloud, allowing MSPs to build and rapidly grow their IT practices in Azure.

In a telephone interview, Nerdio CEO Vadim Vladimirskiy said, "Many MSPs are looking to add advanced cloud services to their offerings and find alternatives to continued investment in their own infrastructures.










Array Networks: Laser Focus on Private Cloud Security and Networking

May 24, 2018

Recently we shared how MSPs and resellers in telecom are going in three directions:

The first is business as usual. They continue to sell boxes and/or cloud services. Sometimes they'll just refer the business to the UCaaS provider and other times, they'll do the install themselves.

Another direction is the reseller becoming an MSP. They install software in the cloud - which could be their own data center, AWS, etc.



Martello Offers Unique SD-WAN Solutions

May 17, 2018

Martello Technologies has become one of the more interesting players in the SD-WAN space - by purchasing Elfiq - one of the first if not the first players in the space. From there, they combined SD-WAN with service assurance... From quality management to remediation.



According to Tracy King, Director of Marketing, "The layer 2 approach makes it easier to install." She continued, "You just drop in the box and it works."

She continued by explaining the company has subsecond failovers, hybrid WAN solutions, a UC site qualification tool and more. Customers can see in advance how many calls the network can concurrently support.

In addition, they offer a STREAM VPN engine which encrypts per flow and offers zero-touch provisioning.

The LBX700 Link Balancer provides throughput of 800 Mbps, 512 VPN tunnels and support for up to 14 ISPs

Tracy explained there is no limit to how many sites which can be meshed with their new ATLAS SDWAN solution.











vXchnge Data Centers differentiate with Channel Program, Uptime

May 14, 2018

As the value of cloud grows and companies realize they need greater cloud continuity, vXchnge is becoming a major player in providing cloud with greater uptime as well as flexible reseller solutions for the channel and others. In an exclusive interview with Ernest Sampera, CMO, he explained that four nines is 45 minutes a year which is too much downtime. This is why the leading carrier-neutral colocation services provider achieves greater than seven nines.



In 2017 the company secured $200 million to fuel its data center growth and now, the results of its investments have enabled the company to go to market with various solutions.

One is in\site, a business intelligence system that provides the company's customers detailed views, tools and interactions for managing their businesses and compute deployments within vXchnge data centers.



in\site provides vXchnge customers with a single-pane view, providing real-time information to support business planning and compliance governance. Key metrics for bandwidth utilization, peak power usage, power monitoring and asset tracking afford customers up-to-the-minute actionable alerting.









At ITEXPO, Cloudonix Adds Contextual Calling to Their Cost-Effective CPaaS Solution

February 13, 2018



At ITEXPO in Fort Lauderdale, I spoke with Eric Klein COO and Nir Simionovich Cloudonix.io to follow up on our conversation from last year about their communications software solution. The solution allows a carrier to provide CPaaS on a white-label basis but the solution has applications in infinite vertical markets. 



Perhaps the most important new feature the platform has now is contextual communications allowing apps to have integrated communications. This is important because virtually every contact center interaction today lacks any context i.e.





Dialpad Debuts New Gmail Add-on in G Suite Marketplace

October 24, 2017

Dialpad spun out of Google for all practical purposes and still uses the Google cloud or GCP so its a natural application to be part of the new G Suite marketplace.

What does this new partnership mean to Dialpad customers? Simple... They can now access their communications - text and voice from within their email client. Specifically, when you are emailing on an Android device or desktop browser, you will see a drawer to the right allowing calls to be placed or texting to be initiated.

Once activated, the Dialpad Add-on enables users to message, call, view history or save a new contact from within Gmail. 



MSP Expo: The Managed Services Opportunity has Never Been Greater

October 16, 2017

While some predicted the death of the MSP market thanks to cloud, the truth is cloud has been a double-edged sword. In the one hand, over time, the move to cloud means less money for managed service providers in terms of managing servers. However in the cases these providers are reselling cloud services there is still money to be made. Sure, it isn’t as much and it isn’t all at once but still, it is better than being cut out altogether.

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