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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Metaswitch Hits 25M Business Subs, Aims for Many More

March 25, 2019

Metaswitch recently announced they have reached the 25 million business subscriber milestone – which is impressive as the company is very strong in the small to medium carrier space.

 

“Metaswitch is becoming a strong leader in delivering hosted call control exclusively to communications service providers, uplifted by its new operator wins and innovative service offerings, like MaX UC,” said Jeremy Duke, president, Synergy Research Group. “Metaswitch holds the number two position with 18.9 percent market share and growing, second only to Cisco.”

NEC Smart Workspace is a Millennial-Friendly UCaaS Solution

March 23, 2019



NEC has transformed their portfolio with the NEC Smart Workplace, Ram Menghani, VP of Product Management explained in an in-person interview. We outlined the company’s progress last year and they come much farther since that meeting.

The company has solutions in UCaaS, team collaboration, contact center and SIP trunking via their UNIVERGE Integration Platform (UIP) RAM explained.

With 120 million global users and 20-30 million in the U.S., the company is looking to migrate the base to the cloud as soon as they can.

Fuze Touts Rapid Growth and Significant Samsung Partnership

March 21, 2019

Fuze is a global UCaaS provider – in business since 2006. Their average seat size is greater than 3,000 with 40% of customers with headquarters outside of North America. Most recently, they added video and messaging to their voice offerings. 

Infovista Ipanema SD-WAN Now With Nextgen Application Intelligence+ and Cloud-Native Orchestration

March 21, 2019

In an in-person interview, Ricardo Belmar, Sr. Dr. Global Enterprise Marketing, Infovista explained the company’s Ipanema SD-WAN has enhanced application intelligence as well as cloud-native orchestration.

He said, “Our new solution allows QoE control via deep application visibility.” He continued, “It has been enhanced and can now recognize thousands of applications, not just hundreds.”



He further explained, this includes cloud apps and the updates also are delivered via the cloud.

Moreover, these updates used to be delivered during software maintenance upgrades.

Sharpen Technologies Agent Experience Score Improves Contact Center Performance

March 20, 2019

Sharpen Technologies believes better contact center and ultimately corporate performance depends on contact center agents. Their unique call center solution is microservices and cloud-based. They have 70 employees, 250 global customers and are strong players in retail, ecommerce, tech and financial services.

Sharpen pricing ranges from $5-$109 per agent.

Elizabeth Warren's Plan to Break Up Big Tech

March 8, 2019


Elizabeth Warren penned her detailed opinion today, telling us it is time to break up Amazon, Google and Facebook, implying they are defacto monopolies. She is correct, they are. Whether they meet the classical definition today or not is secondary, they all have enough market power to effectively block competition and continue to wipe out current foes.

We agree in principle but not with many of the specifics. Here is the objective analysis of the salient points of her writings:

In the 1990s, Microsoft — the tech giant of its time — was trying to parlay its dominance in computer operating systems into dominance in the new area of web browsing.




After Bomb Cyclones and Tornadoes, is Your Company Prepared?

March 6, 2019

In the last few weeks alone the United States alone has witnessed numerous catastrophic weather events from bomb cyclones in the Midwest to tornadoes in Alabama and Georgia.

Sadly, many businesses are not prepared for such events – too many rely on a single location without proper backup systems to run their company when the weather or other emergency hits like ransomware or worse, something like the NotPetya attack which made files inaccessible forever. This single piece of malware alone caused over $10 billion in damage based on corporate public filings.

StaffAlerter Adds Personal Alerting Device for Enhanced Safety

March 4, 2019

Instant communication is becoming more important in business, schools, municipalities and the federal government. After 9/11 this became more apparent than ever and school shootings and other emergencies have only reinforced the need.

Yet most schools and cities haven't solved the problem. Why? Perhaps because they don't know what company to turn to. 

The Case for Edge Computing gets Stronger as IIC and OpenFog Unite

February 20, 2019

Edge computing has a very bright future - it is absolutely inevitable.

If you are unconvinced, we invite you to read until the end.

For the sake of this post - we will use edge and fog computing interchangeably. This is becoming a less controversial position based on a recent exclusive interview with Chuck Byers, OpenFog CTO.



The OpenFog Consortium announced at an IoT Evolution Expo keynote in Fort Lauderdale, Florida last month, that their merger with the Industrial Internet Consortium or IIC was finalized. Both Carl Ford and Ken Briodagh with IoT Evolution have interesting insights on this merger, as does Matt Vasey, Chairman and President of OpenFog Consortium.

Suffice it to say, this combining of resources makes a great deal of sense as it helps the adoption of edge/fog computing. Here are some of the benefits and issues of fog-computing and OpenFog contributions.

Latency

Chuck discussed that apps should run in the cloud if possible but there are often impediments.













Pareteum on What iPass Merger Means

February 18, 2019

We told you last year Pareteum wants to let carriers and companies quickly integrate global mobile services. They abstract the communications companies and users need, allowing a focus on applications and services, not the underlying network.

To that end, last year, Pareteum procured a worldwide license to embed iPass technology as part of its connectivity strategy.

You may recall, in 2008 we were pretty impressed with how iPass helped create a communications skin first discussed by the head of Bell Labs. Specifically, they allowed a single login and password to access a network of global WiFi devices.

Now, the two companies are involved in M&A meaning the best of both companies can be harnessed by customers worldwide.

In an exclusive interview, CEO Vic Bozzo explained, Vic said, "Wireless is eating everything. Demand is growing and carriers can't keep up." He continued, "Pareteum provides flexible, elastic, cloud-based management of all of these streams of communications."

Our most recent video interview with Vic Bozzo


With iPass, they get a top-notch connectivity manager allowing customers to toggle easily between wireless and WiFi. In addition, they get access to 65 million global hotspots and over 500 Fortune 1,000 customers.

"Customers can now connect anywhere and everywhere," he exclaimed.

He went on to explain, companies are taking advantage of their open APIs to take advantage of more flexible communications and the smart-city space is beginning to heat up as a customer segment.

It's a great story with impressive synergies - a further abstraction of communications, allowing companies and developers to focus on solutions and apps, while ensuring connectivity is handled in the most efficient manner.


















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