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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Networking

Telestax: Carriers Must be Ready for CPaaS 2.0

September 24, 2018

A massive shift took place in telecom with the advent of VoIP and SIP. Carriers who initially downplayed the reliability of both, eventually got on board after 2003 when Vonage started to take residential share and Skype started to become a more obvious threat.

Eventually, SIP trunking became a way for communications service providers or CSPs to make money from IP communications.

Another transformation is taking place in telecom - this time it's CPaaS companies such as Twilio and Nexmo (part of Vonage). The space has high valuations and is taking away high-margin transactions from carriers. They are slowly morphing into CSPs themselves through software.

Carriers are now facing competition on the low-end in the form of consumer VoIP as well as on the high-end where CPaaS providers continue to take away enterprise business.

The solution is to use a white-label solution so carriers can quickly  compete with CPaaS vendors and protect their turf according to Kevin Nethercott, VP of Business Development at Telestax who spoke to us in an exclusive interview.







Stack8: Achieving the Promise of UC and UCaaS

September 21, 2018



When it comes to UC, quite often, integrators leave when a system is technically up and running, not when it is optimally running. Stack8 was founded in 2010 to address this gap by bringing enterprise UC systems closer to what they could be doing from what they are doing.

The name Stack8 is interesting - it comes from the 7 layers OSI model starting at the bottom - the  physical layer carrying binary transmission all the way up to layer 7 or the application layer.

Stack8 refers to the human and business layer which runs on top.

CEO Steven Karachinsky explained in an exclusive interview, his company fights for customers to achieve the promise of UC and network - allowing users to communicate anywhere, anytime, on any device.
 

They work with companies using Cisco UC and fill in the gaps.

Sample customer list


For example - moves, adds and changes using a level 2 engineer is challenging as it's expensive, doesn't provide job satisfaction for the tech, zaps morale and is low priority, meaning a new employee could wait 48 hours for a new phone to be configured.

As a result, they built SMACS or the STACK8 Moves, Adds and Changes System so non-technical users can take over the task without errors. He explained ease-of-use is very important to them - there is no new terminology to learn, the logic is built-in and there are no templates needed like other solutions on the market.

"We try to make it as easy as smartphones," he exclaimed.

There is a Dial-Plan Manager which acts like an airplane seat selector, showing available numbers when you're assigning a new extension.



In addition, the IT administrator can:
  • Decide which fields or services should be shown to and hidden from the user.
  • Choose which fields are required.
  • Provide default values for any field.
  • Select and order the values of any drop down.
  • Customize text fields such as descriptions and labels to follow your company standards.
  • Set restrictions based on location (e.g. define a New York SMACS user and a Chicago user who can each do provisioning only for their office.)

Then you can authorize non-technical people in office administration, human resources or other departments to take over user provisioning.




























PGi Aims to Become Heart of Digital Transformation and UCaaS

September 19, 2018

60% of companies are behind on digital transformation (DX) and 34% of business owners say half their workers will be remote by 2020. Companies have to change and quickly to be able to keep up with a workforce which is increasingly working from remote locations.

Sure, (DX) is a term we use a great deal - perhaps even overuse but if the market considers itself behind and competition and a changing workforce require it, then perhaps it needs even more press coverage to ensure decision-makers are taking the competitive threat and opportunity to excel, seriously.

iPhone XS and XS Max Benchmarked: World's Fastest Phones (Again) https://t.co/2Knzy2iFrC pic.twitter.com/41ik34t4jQ

— Rich Tehrani (@rtehrani) September 18, 2018

We know not only is change happening more quickly but the pace of change is increasing as well. Apple's iPhone XS to be released tomorrow, is the fastest smartphone on the planet and increases the pressure on enterprise services to keep up with all the amazing things the latest generation of handheld devices can achieve.

A major thought leader in the DX space PGi CTO Patrick Harper recently wrote a compelling piece on a TMCnet sister-site detailing six considerations for enterprises adopting a UC&C strategy. In it, he had this to say:

Uptake of collaboration tools continues to grow as companies using this technology report higher productivity. Those with effective internal communications achieve 47% higher returns for shareholders, which makes effective communication and collaboration technology highly prized, while failure to promote effective communication and collaboration can be expensive - $37 billion is lost annually due to employee misunderstandings and poor communication. 








SnapLogic: The Universal Translator of Digital Transformation and AI

September 14, 2018

Companies have a never-ending list of cloud applications they rely on with crucial data becoming ever-more siloed. Yet, in order to make sense of all this information, they need IT to manage exporting, massaging and importing data from various platforms to effectively make data-based decisions. IT of course is spread thin and decisions often need to be made in real-time, meaning one-time imports and exports get old, quickly.



This is where SnapLogic comes in. Their simple and fast IaaS-based enterprise integration platform empowers enterprise IT organizations and lines of business to connect apps, things and data. 



Pareteum Lets Carriers and Companies Quickly Integrate Global Mobile Services

September 11, 2018

Abstraction in tech adds value. Look no further than portable document format or PDF for an abstraction format for documents that revolutionized the way they were shared and printed. Before PDF, lots of energy was spent on installing printer drivers, exporting and importing documents - and quite often, retyping.

The packet network is an abstraction in the simplest sense - we send packets and they generally arrive at their destination, taking numerous possible routes.

The cloud is yet another abstraction - an amazing one... We save our files and run our applications without worrying about where the hard drives are - or the processors, memory, disaster recovery, etc.

Telecom has seen tremendous abstraction take place over the decades.





How to Prepare for The Future of Work

July 2, 2018

The future of work continues to change and the predictions of mass joblessness as a result of AI and robotic automation have been incredibly inaccurate. Then again, we have a feeling these people in the predicting business are behind the grim Y2K warnings of the late nineties. Some of them we hear, have even gone into predicting presidential elections. (Ahem.)

While robotic automation and AI hasn't obliterated the job market, it does and will continue to absolutely wreak havoc on entire industries.

AI Creates a New Intelligence, Transforming Business

June 28, 2018

AI will be integrated into the fabric of every system, device and network. The global AI market is expected to grow approximately 150 percent from 2016 levels, reaching a forecast size of $4.8 billion according to Statista.

AI, machine and deep learning will create a New Intelligence, altering the destiny of every corporation.

Digital transformation underway in many organizations will be a continuous evolution - never complete, as the power of artificial intelligence is added to applications and solutions.

The era of self-tuning is upon us. Today, Facebook pointed out their services are self-tuning using Spiral, a system for self-tuning high-performance infrastructure services at Facebook scale, using techniques that leverage real-time machine learning. By replacing hand-tuned heuristics with Spiral, they can optimize updated services in "minutes rather than in weeks!"

The post continued:

At Facebook, the pace of change is rapid.











Array Networks: Laser Focus on Private Cloud Security and Networking

May 24, 2018

Recently we shared how MSPs and resellers in telecom are going in three directions:

The first is business as usual. They continue to sell boxes and/or cloud services. Sometimes they'll just refer the business to the UCaaS provider and other times, they'll do the install themselves.

Another direction is the reseller becoming an MSP. They install software in the cloud - which could be their own data center, AWS, etc.



Martello Offers Unique SD-WAN Solutions

May 17, 2018

Martello Technologies has become one of the more interesting players in the SD-WAN space - by purchasing Elfiq - one of the first if not the first players in the space. From there, they combined SD-WAN with service assurance... From quality management to remediation.



According to Tracy King, Director of Marketing, "The layer 2 approach makes it easier to install." She continued, "You just drop in the box and it works."

She continued by explaining the company has subsecond failovers, hybrid WAN solutions, a UC site qualification tool and more. Customers can see in advance how many calls the network can concurrently support.

In addition, they offer a STREAM VPN engine which encrypts per flow and offers zero-touch provisioning.

The LBX700 Link Balancer provides throughput of 800 Mbps, 512 VPN tunnels and support for up to 14 ISPs

Tracy explained there is no limit to how many sites which can be meshed with their new ATLAS SDWAN solution.











New Rev.io REST API Helps Carriers Reduce Leakage, Improve ROI

May 15, 2018

Revenue leakage among carriers is close to a billion dollars and as new services come on line, the complexity of managing various plans increases, potentially allowing for lost sales and profits.

To deal with these and other problems carriers face, Rev.io is working hard to produce new solutions for communications service providers or CSPs.



In an exclusive interview with Evan Rice, VP of Sales & Marketing, he explained the company has recently released its new REST API which is lighter weight than SOAP. The new developer portal allows test calls, an interactive developer portal and sample code in various languages.

Rev.io's new REST API gives clients and partners access to their usage-rating, metered billing, customer data, and inventory catalog via easy to implement integrations. The company hopes to expand partnerships and has encouraged other companies to utilize the REST API to create integrations with their monetization engine.

The new API Development Portal combined with an API-first architecture will allow Communications and IoT service providers to have an improved developer experience. Rev.io clients will be able to fully integrate with proprietary or partner systems, access a library of documentation, and enjoy the quality and usability improvements gained by moving from a SOAP API to a REST API.










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