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Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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NEC Brings Tech Edge to UCaaS

March 27, 2018

NEC has been a technology leader in the communications space for decades and as the market has evolved to UC and UCaaS, they haven't kept up. That however is changing and NEC is bringing the power of it's tech portfolio to assist in sales of its telecom solutions.



In an exclusive in-person interview with Ram Menghani (pictured above), VP Product Management, he explained the company is seeing cloud at around 12-15 percent of revenue. To do better, they are building out their global data centers to remain competitive and perhaps leapfrog some of their UCaaS competitors.

Canada is currently supported via the U.S. In addition, they are building out in EMEA, UK, Germany, Milan and Australia. 





RingCentral UC is Eating the Enterprise

March 26, 2018

According to a RingCentral report From Workplace Chaos to Zen: How App Overload Is Reshaping the Digital Workplace, when it comes to communications applications, workers today are using an average of four apps, with 20 percent of workers using six or more. This includes apps for phone calls, texts, web meetings, video conferencing, team messaging, and more. Sixty-nine percent of workers waste up to an hour each day navigating between myriad communications apps, amounting to a waste of 32 days per year.

To counter this app fragmentation, 66 percent of workers want a single communications platform that will bring a sense of productivity to their

 workplace.

What We Got Wrong and Right in our 2017 Predictions

March 20, 2018



On December 9, 2016 we made the following predictions. Some we realized were ahead of their time but we figured, it was worth taking a risk. Topics ranged from tech to the economy and even the strength of the dollar. We've scrutinized our results.

Talkdesk Really Differentiates with Enterprise Contact Center

March 19, 2018



In a short amount of time Talkdesk has amassed 1,400 global customers according to an exclusive interview we had with CEO, Tiago Paiva (above left; Yours Truly on the right).

We've followed his company's progress since inception and through sheer will and a tremendous investment in engineering and development, the company has lured away many customers from not only legacy systems but other cloud providers. They bill themselves as a next-gen cloud using microservices, an API-driven CPaaS communication layer, built-in SMS, omnichannel and many integrations like Salesforce and ServiceNOW. They also have adopted the latest cybersecurity standards and guidelines such as SOCII, BPDR, HIPAA and PCI-DDS.

Talkdesk AppConnect



Tiago explains much of the reason for the company's rapid growth is due to the fact that nobody likes their contact center solutions. By focusing on things like quick set-up (about four weeks), free online training, AppConnect app store, custom dashboards, self-service changes and  data-based routing, the company's commitment to innovation is leading to market share gains.

Talkdesk Data-Based Routing



In addition, the system has an average 4.22 MOS score, greater than 99.99% uptime and six global data centers.

Customers include IBM, MongoDB and companies whose names we can't disclose.













The Real Reason Trump Blocked the Broadcom, Qualcomm Merger

March 13, 2018

U.S. regulators will often stop mergers and acquisitions because they are bad for the public in some way. Too much market control could inflate prices wildly, etc. When deals are killed it isn't always obvious why.

FCC CTO Eric Burger and TMC CEO Rich Tehrani to Keynote Ideacom 2018

March 4, 2018



The pace of change in technology continues to increase and if your company generates its income from helping customers deal with these advancements, it's up to you to stay on the cutting edge of technology. Moreover, you need a general awareness of the regulatory environment and what issues are being addressed by the federal government; now and in the future.

It’s why we’re thrilled to announce that Yours Truly (Rich Tehrani) will be giving a keynote presentation at the Ideacom 2018 conference in Washington DC, April 8-10, 2018. The focus of our presentation will be on what resellers and MSPs need to know to adapt to the changing technology landscape.

IPTechView RMM from ABP Fills Important MSP Gap

March 2, 2018

According to Robert Messer CEO of ABP, the company's new IPTechView RMM, launched at ITEXPO, February in 2018, gives MSPS and VARs the ability to monitor and control virtually all the devices on their customer networks. PBXs, switches, IP cameras, IP phones, IoT, etc. The highly secure system is compatible with the GPDR standard for cybersecurity in Europe which means it should be fine for use in the U.S. and elsewhere.

The solution is meant to be complimentary to software from SolarWinds, Kaseya, Autotask and ConnectWise as it does not manage the PCs like they do.

What we liked best about it was the ability to see real-time views from the cameras it manages.



Mitel Analyst Day 2018 Live Blog

February 26, 2018

We will be blogging away bright and early in the AM, tomorrow, Feb. 27, 2018 but for now congrats to the Mitel team for inking this deal with the MLB. Mitel gear will be in every dugout and bullpen as the season begins March 29th!





Also follow my tweets at @rtehrani.

8:00 am Feb 27th, 2018



CEO Rich McBee takes the stage and immediately discusses the MLB deal - they will be at every event up to the World Series. The new theme is Make the Right Call.

We sold the mobile division and purchased two companies focusing on UC&C - especially cloud migration. Accelerated UCaaS strategy.









Trump Won't Build a 5G Network. He'll do This

January 29, 2018

Information recently leaked about a plan for a national 5G network run by the U.S. government and perhaps leased out to carriers. In another article, it was stated that the government has backed away from saying they will run the network.

This is not surprising to us. We doubt the government would run the network in any major capacity.

New Yeastar UCaaS; Are 8x8 and RingCentral in Trouble?

January 19, 2018

Yeastar, a Chinese UC, gateway and phone player just announced its Yeastar Cloud PBX will be unveiled at ITEXPO next month in Florida. “We are excited to be back at ITEXPO East again this year,” said Alan Shen, CEO of Yeastar, “We deem ITEXPO a great platform to launch our brand new offering, Yeastar Cloud PBX, to the world. Having been field-tested in the beta program, this profitable multi-instance hosted business voice solution could be a perfect fit for most of the ITEXPO attendees.”

When we learned the news, the first thing that came to mind was a similar competitive situation last decade.

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