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Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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New TMCnet Record and New Writer

April 15, 2008

Thanks to our readers -- once again, TMCnet has hit a new record. In this case, we built a Global Online Community in conjunction with Interactive Intelligence and this community generated just under 600,000 page views in one month according to Webtrends, a company which measures web traffic.

As you might imagine, this is a staggering number of pages to be viewed in a month and after TMCnet, this number represents the most page views in a month out of all competitive sites worldwide. This is according to third party web measurement sites like Quantcast.

In other words a single community built on TMCnet outproduced any other single competitive site in total.

As I have promised before, as we grow we will ensure the quantity and quality of TMCnet articles and as such we recently added Rick Bye as a columnist. He wrote his first piece last week in fact.

Bye is a senior segment marketing manager with Zarlink and is responsible for leading the company’s residential gateway and consumer voice products development.







Dialogic Analyst/Media Day

April 15, 2008

Ceragon Boosts Wireless Backhaul Throughput

April 14, 2008

As wireless service providers seem to be battling to see who can provide the lowest cost unlimited voice and data plans, a problem is emerging that needs to be dealt with quickly. The issue is simply, how to cost-effectively upgrade network capacity to keep up with all the growth in voice and data capacity.

Invariably much of the challenge carriers face is in wireless backhaul as so many base stations are not located near fiber loops.

Enter Ceragon Networks and the company's newest wireless mobile backhaul solutions, the IP-10 family. In a conversation with the company's CMO Aviv Ronai and Director of Communication, Yoel Knoll the pair explained to me how this new product line offers unparalleled capacity - up to 500 mbps over a single radio carrier using a single RF carrier in fact.

Ronai had this to say about the company's latest solution, "FibeAir IP-10 enables risk-free migration to IP/Ethernet while providing the highest possible capacities at any given radio-link budget. This is achieved without any need to replace infrastructure or change the size or quantity of licensed frequency channels.





Second Life Meets the Call Center

April 11, 2008

You have heard me discuss how contact centers could connect with virtual worlds and moreover how virtual worlds could connect with e-commerce. One of my most recent posts is titled Virtual Customer Interactions and in this post I give an example of how you could shop in a virtual "Sachs 5th Avenue" for a tie.

In case you aren't aware, there are web sites which sell glasses and the way they do so is quite novel. You upload a photo of yourself and then virtually try on various frames. You do this until you find a pair you think looks good on you.

This same concept extends into virtual worlds where you are able to try on clothing, glasses, accessories and anything else you may think appropriate.



Plantronics HW251N-USB Wideband Headset

April 10, 2008

Correction... Despite my best efforts to be perfect this device is called the HW251N-USB not the HW351N-USB. Sorry if this caused you any problems.




If you are like me you look for ways to ensure your entire team is as productive and efficient as possible. You look for ways to increase productivity and if possible costs at the same time.

As communications solutions have evolved and Moore's law has lent it some speed, we have all benefited from a  slew of faster and faster solutions that can do more for less money.

This coupled with the power of IP communications has led us to a world where communications is becoming truly unified.








Podcast: Ken Lamneck - President The Americas, Tech Data

April 10, 2008

Ken Lamneck
President
The Americas
Tech Data









Distribution companies are in a great position to tell us what trends to look for in the market. What is hot? What is not and more. It is for this reason I was very interested in speaking with Ken Lamneck - President The Americas at Tech Data.

In our discussion we had a chance to embrace the concepts of virtualization, unified communications, NAS, how selling services is becoming a great business for VARs and more.

We also had a chance to discuss how VARs that do not provide complete solutions will lose business to others and will subsequently put their product sales in jeopardy.

Lamneck stresses that Tech Data wants to provide the best choices for their customers instead of pushing companies down a certain path.

There is much more but to hear it you have to listen to the podcast.




















Podcast: Dieter Thompson, TAG

April 10, 2008

Dieter Thompson
CEO TAG
I had a chance to have a podcast interview with Dieter Thompson the CEO of TAG, an Alcatel-Lucent company specializing in telecom procurement, contract negotiation and vendor management solutions.

Thompson shares many things in this interview -- one important point is that many local telecom services are going up in price. is the FCC to blame? Is there really enough competition? Dieter goes into these areas and discusses why carriers in some cases won't even bid on contracts.

is WiMAX the answer?





Communications Developer Call for Papers

April 8, 2008

Bob Emmerson: TMC's European Editor

April 8, 2008

Bob Emmerson joins TMC as out European Editor. We are truly proud to have Bob join the team as he is a communications and technology veteran.


Previously, Emmerson was a designer of digital control systems, a journalist, and a copywriter.


For a number of years he ran his own advertising/pr agency in Brussels.

TMCnet Podcast Library

April 8, 2008

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