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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

SaaS

Broadsoft: The 800-Pound Call Center Gorilla

September 24, 2009

The behind the scenes company powering a call center near you



In the year 2000 when society was in the midst of realizing how technology and the internet in particular was going to change the world, I noticed there was a need by companies and carriers to better understand the hosted communications space. There were a number of companies with very compelling business models being launched such as Congruency, the early pioneer and leader of the communication ASP movement.

Shortly after realizing the need for education in the market, TMC launched a magazine titled Communications ASP. The magazine was a hit with advertisers and readers for about six months until the VC community and the tech market as a whole seemed to turn on the term ASP" I haven't a clue to this day why the acronym wasn't accepted but it seemed to get lumped in with other technologies which were left for dead but emerged later - like "ecommerce," "VoIP" and others.

Junction Networks Update

September 23, 2009

SPEC: World's First Smart Ecosystem Community Launches

September 18, 2009

Leveraging Ecosystems Eclipses Developing Products

Widgets for TVs, application stores for wireless phones, applets for the connected home and automobiles... The trend is clear as smart ecosystems have emerged on the scene as a new way to generate revenue while locking in customers to specific hardware/software solutions. For many manufacturers such as Avaya, Cisco, RIM, Nokia, Apple and makers of televisions, it is no longer adequate to focus exclusively on the products your company develops.

Opera Mini 5 Beta: CEO Interview

September 16, 2009

Alcatel-Lucent on ng Connect

September 16, 2009

ITEXPO West 2009 Attendance Figures

September 16, 2009

Attendees shake off black swans and come to the show in large numbers

The results are in for ITEXPO West 2009. This is the second year in a row where some major black swan event took place the day before the show kicked off. Last year it was Lehman collapsing which sparked fears of a depression. This year it was wildfires and news media that hyped the incident in a manner which led many to believe the whole state was on fire.

Skype Steals Show at ITEXPO in Los Angeles

September 14, 2009

The 20th ITEXPO which began on September 1, 2009 was nothing if not full of buzz and industry news thanks to Skype has been a news-generating machine.

Video clip of the ITEXPO Keynotes



I have rarely seen any company in fact generate so much news I, the unofficial news-generating machine of the event. It is as if the company came out of eBay hibernation and unleashed an assault on the blogging and reporter communities.





Skype Gets Sold

inVox Hosted AJAX-Based IVR Debuts at ITEXPO West 2009

September 9, 2009

ITEXPO West 2009 Concludes

September 4, 2009

ITEXPO West 2009 Keynote: Dr. Don Brown

September 2, 2009

After an introduction for me, Dr. Don Brown, a true communications visionary and veteran began a presentation at ITEXPO West 2009 which asked where the value was in communications. He explained CEBP and unified communications were terms made up by marketers and he didn't really like the term buddy list either.

In a matter-of-fact manner, he explained where the problems in communications were. One example were the problems associated with processes in a company - they are not automated and they are not easily repeatable and they need to be improved.

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