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Aspect Touts Tellme Speech Recognition Integration

August 27, 2009

Recently I had a chance to speak with Alan Burnstine - Sr. Product Manager at Aspect and he had some very interesting things to tell me about how his company's IVR/ACD/dialing solutions integrate with Microsoft's Tellme for post-call surveys. As he explains, in this economy you can't necessarily compete on price so you have to compete on service. This means you need to know how good your service is. Moreover, a hosted speech-based survey solution from Tellme is tough to beat as the company handles directory assistance for AT&T and Verizon meaning they have the largest library of speech utterances which in turn means the most information available in one place to help improve speech rec quality.

ITEXPO West 2009 Show Guide Available

August 27, 2009

ITEXPO West 2009 Show News

August 27, 2009

Be sure to check out all of the exciting news happening at ITEXPO. In order to get up to date news be sure to bookmark the show news page and check out the three show dailies which have already been produced. Check this page often to stay up to date.

August 20 show daily: SIP security, next gen IMS, VoIP boosts small biz, smart grid progress, Brightcom, Octasic, SIP trunking seminar, Digium open source Asterisk workshop, Terry Matthews keynote, cash for phone system clunkers etc.

Unified Communications = Gym Membership

August 26, 2009

ITEXPO West 2009 Interviews Part 3

August 24, 2009

It is almost here - one of the largest global events in communications - ITEXPO West 2009 taking place in Los Angeles September 1-3 2009 at the LA Convention Center. Networking is one of the best reasons to come to any event and in order to properly figure out who you should meet with at the show and which sessions and booths you should visit, we have conducted interviews with many of the companies coming to the show so you can get an idea what people are thinking and moreover help align the expertise of others with your needs. The goal of course is to help all attendees make good use of their time at the show.

With that I posted links to interviews one and two and now here is the third installment.

ITEXPO West 2009 Expo Update

August 24, 2009

We have been seeing a surge of registrations for TMC's ITEXPO, the hotel room block has been oversold for over a month and we feel the industry getting more excited than ever for ITEXPO - the ultimate event which brings global buyers and sellers together in the communications and tech spaces. Carriers (wired and wireless), enterprise decision-makers, resellers, developers and industry all will be at the show in numbers close to last year. It is virtually impossible to determine show attendance in advance but based on the numbers I saw in the registration database this morning, we could have a show at least as busy as least year if not even busier.

Remember that earlier this year TMC had a record show in Miami - ITEXPO East 2009.

ITEXPO West 2009 Happenings

August 20, 2009

ITEXPO West 2009 Interviews Part 2

August 18, 2009

As a follow-up to the ITEXPO interviews I posted links to last week, here are the latest responses from the industry. Of particular interest are answers from Doug Mohney who explains how he got into the business by being employee number 11 or 12 at DIGEX. I also found the responses from Eli Katz of XConnect enlightening... If you are interested in peering or IP communications you want to give them a read.

Getting Ready for ITEXPO West 2009

August 17, 2009

Hi All, it has been a whirlwind here at TMC today as we get ready for ITEXPO in just two weeks! -- perhaps the most important place you need to be this fall. The show will feature some of the most important content in all of IP Communications. For example we may have one of the best keynoters we have ever had - Sir Terry Matthews - and this from a company which has hosted other famous keynoters such as Ron Insana, Carly Fiorina, Al Gore, Tom Ridge, Michael Powell and many others.

Here are just a few of the attractions you and your company cannot afford to miss:

Terry Matthews to Keynote ITEXPO West 2009

August 14, 2009

Over 70 companies founded by one person in one industry - communications/technology (to be fair he owns hotels and golf courses as well). Over the years, tens of thousands of people were hired because of the vision of Sir Terry Matthews. He is not only a legend in communications and technology he is a legend in business.

Matthews has made his money but has not stopped investing in new companies. In fact he is running at full speed (perhaps flying is a more appropriate term - his corporate jet is among the fastest built) hiring college graduates to look for new opportunities and start companies to fill the voids they uncover.

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