SaaS

See Bill Kelly at ITEXPO in LA

August 1, 2008

Many of my blog readers know Bill Kelly well from his years of work building partner programs in the industry for companies like Excel and Cantata (after the company merged with Brooktrout).

Add to this a brief stint at Pulvermedia and Kelly becomes the perfect person to help improve the quality of ITEXPO conference content.

With Bill's vast experience he is the perfect person in fact to be at the show.

What will Bill be doing at ITEXPO? He will host two courses in the TMC University program, which is open to all conference attendees. Bill's classes include "FMC/Mobility" on Tuesday September 16th and "IP Network Security" on Wednesday September 17th.

What are Kelly's thoughts on the show? Here is a quote from him:

"From an educational perspective, TMC University offers a unique opportunity for attendees to obtain third-party certification that recognizes their competence in selecting, installing and managing important communications solutions. As a part of ITEXPO, TMC University also provides a tremendous networking opportunity, and I'm looking forward to the entire event, catching up with colleagues and learning more about the latest solutions on the expo floor."

And of course, much of the networking at the show might actually involve Bill as he is so connected .

Posted in AT&T, Avaya, Blackberry, Broadband, CRM, Call Center, Cisco, Communications Developer, Conference, Conferencing, Consumer Electronics, E-Commerce, FCC, Gadget, Google, Green, IMS, IP Communications, ITEXPO, Merger/Acquisition, Microsoft, Musings, Nortel, Open Source, Optical, Patent, SIP, SaaS, Skype, Social Networking, Speech Technologies, TMC Team, Technology, Unified Communications, Verizon, Video, VoIP, Vonage, WiMAX, Wireless

My Tips to Resellers and VARs

July 29, 2008

97 Degrees in Dallas And it is Cool

Well it is relatively cool anyway. Compared to the rest of thee week, 97 feels downright arctic. I think the humidity levels are lower as well. I had a great talk today at IP Sizzles 2008 and I am as enthused as ever about our space.

One part of my discussion centered around how my talks used to focus on making money selling VoIP then making money selling IP communications and now it is just communications. It could have even been technology as I focused on things like UPS systems, SANs, RAID systems, disaster recovery, etc.

The reseller of today has to seize opportunities and be smart enough to listen to customer needs and sell them solutions.

Posted in AT&T, Avaya, Broadband, CRM, Call Center, Cisco, Communications Developer, Conference, Conferencing, FCC, Green, IP Communications, Merger/Acquisition, Microsoft, Nortel, Open Source, SIP, SaaS, Security, Social Networking, Speech Technologies, Technology, Unified Communications, Verizon, Video, Virtual Worlds, VoIP, WiMAX, Wireless

Sprint Sells Towers, Nextel Next?

July 24, 2008

In a move to pay down debt, Sprint has decided to sell its towers to TowerCo and lease them back.

Approximately 3,300 towers will be sold for $670 million in cash. Sprint is rumored to be floating the idea of selling Nextel as well and as you may know, SK Telecom was looking to buy Sprint Nextel but Sprint refused.

Dorothy was right -- there's no place like home (Kansas -- where Sprint is headquartered) as Sprint management has likely never been so busy.

Posted in AT&T, Apple, Blackberry, Broadband, Call Center, E-Commerce, FCC, Google, IP Communications, IPTV, Microsoft, Nortel, SIP, SaaS, Security, Skype, Speech Technologies, Technology, Unified Communications, Verizon, Video, VoIP, Vonage, WiMAX, Wireless, Yahoo

VON Shows Over

July 16, 2008

A Community Service Message

I have been pretty silent about what has happened with Pulvermedia and the VON events because frankly, everyone else seemed to be covering the fact that the events are no longer taking place.

Also, TMC used to compete head to head with thee VON events so I thought it poor taste to discuss their demise. Having said that, I was at a recent event where I heard horror stories of people showing up for VON Amsterdam -- only to find out there was no VON Amsterdam. Commenters in the blogosphere have echoed the same sentiments.

So I wanted to make sure I went on record letting people in the communications industry know that Pulvermedia is shut down.

Posted in AT&T, Apple, Avaya, Blackberry, Broadband, Call Center, Cisco, Communications Developer, Conference, Conferencing, Consumer Electronics, E-Commerce, FCC, Google, IMS, IP Communications, IPTV, Merger/Acquisition, Microsoft, Nortel, Open Source, Patent, Personal, SIP, SaaS, Security, Skype, Social Networking, Speech Technologies, Technology, Unified Communications, Verizon, Video, Virtual Worlds, VoIP, Vonage, WiMAX, Wireless, Yahoo

Google Docs Outage

July 8, 2008

Should SaaS Vendors Be More Accountable?

Google had an outage in its office application division today. One wonders how they haven't had something similar happen with their search engine but the docs and spreadsheets were affected. I would imagine if both Amazon and Google are having problems keeping their SaaS/cloud computing house in order -- when will companies feel truly comfortable relying on them for such services?

I have to admit that the cost savings of using such services is compelling but when you have a noon deadline today for a million dollar order and you can't access your spreadsheet for 2 hours, are you really saving money?

See Also:

Hyperic To Monitor Amazon.com's Cloud Computing Availability

Posted in Google, Microsoft, SaaS, Technology

Larry Ellison and SaaS

July 4, 2008

Although many people in technology are saying that SaaS is one of the fastest growing segments of the market, Larry Ellison, the founder and CEO of Oracle had some negative comments about the industry lately. I found an article describing Ellison's feelings by TMCnet's David Sims while perusing the SaaS Snapshot page on TMCnet.

Ellison does have a point as profits in the SaaS market haven't been overwhelming but what is perhaps more important is that this business is different than software sales where you book revenue as soon as the customer decides to pick a vendor.

The article has some great comments from Greg Gianforte, CEO of RightNow Technologies who does agree with Ellison to a degree. He further explains the annuity nature of on-demand models makes them profitable in the long-term.

One thing not mentioned in the article is that SalesForce.com is doing a great job extending the SaaS marketplace with partnerships with other vendors such as Google and a host of companies most people have never heard of. Moreover, SalesForce.com continually extends their products into such areas as platform as a service and others.

The article also touches on the strength of cloud computing and how SaaS ties into this relatively new paradigm which is projected to see rapid growth over the next few years.

If there is a risk in the SaaS market it is Google who could conceivably give away software in every category just for the fun of it.

Posted in CRM, Call Center, SaaS, Technology

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