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Latest Trends in Speech Technology, CRM, IVR, Collaboration and Cloud Computing

August 14, 2011

Speech analytics in greater demand

At the recent SpeechTek 2011 conference in New York I gained some great insight into the state of speech technology. For example, Jeff Schlueter of Nexidia told me his company’s speech analytics solutions have been in greater demand in this current economy as the desire to control costs has led to increased adoption of speech analytics. In addition, the company has released version 9.0 of its Enterprise Speech Intelligence product suite which cuts the TCO in half and allowing for customers to handle even larger amounts of data.

HTML5 Shines on New FT App

June 10, 2011


According to Ed Silverstein on TMCnet's sister site TechZone360, The Financial Times recently released a web app at app.ft.com based on HTML5 and in doing so has shown the Splinternet may be reversing course. As you may recall, I coined the term Splinternet in 2008 to describe the splintering of app environments on the web. Programmers currently utilize so much overhead to program for various environments that they take precious resources from differentiating their apps. The scenario is reminiscent of the hundreds or thousands of printer drivers developers had to provide with their software before Windows became popular and handled this task for the development community.


Mitel to Come Out Swinging, Will They Connect?

June 1, 2011

This past January I wrote a piece which compared Mitel to ShoreTel titled Is ShoreTel filling the Nortel Void and since the post Mitel has been in a state of flux with a new CEO Rich McBee recently joining. When the opportunity presented itself to come to the Mitel Business Partner Conference titled Mitel Freedom – in Florida, I jumped at it in order to get more perspective on Mitel’s strategic direction and future.

The conference officially kicks off tomorrow morning but I wanted to give my readers as much information as possible before things got going. Tonight I had a sashimi (no, the other one – without the rice) dinner with Ron Wellard, GM and EVP of Mitel Communications Solutions, Jim Davies the CTO and Jay Nichols the VP of Sterling Communications – the PR firm handling Mitel.

Amazon EC2 Outage: What The Experts Tell Us

April 27, 2011

The recent Amazon outage of its EC2 service affected a number of leading-edge companies who in some cases used the fact that they housed little to no infrastructure on their premise as a selling point to investors. Certainly, the cloud computing market is in what we could call a post-evangelism phase where there seems to be universal agreement that the cloud has a role in most organizations – at least to help with some tasks – if not all. We know the concept of hosted solutions isn’t new – many companies outsource payroll for example or tax preparation.

But certainly, when the largest company providing cloud infrastructure has a major outage of one of its availability zones lasting days,  it’s time to sit back and reflect on the challenges of moving wholesale to the cloud without thinking the concept fully through.

Leading SIP Client Bria Gets Upgrade to 3.2

April 6, 2011

Amazon: Begun the Consumer Cloud Wars Have

March 29, 2011

Amazon has just unveiled a cloud storage solution for music and other files beating Apple and Google to the punch. The service, promoted by the included graphic on the Amazon home page explains the offer which includes a player which works on the web as well as Android devices. Most in the media will herald this move as new but they likely aren't aware of Michael Robertson (past blogs) the man behind MP3.com and MP3Tunes.com. Both of these services had cloud components associated with music storage and both were sued by the record labels.

HTML5 Conference DevCon5 Launches in New York This July

March 28, 2011



Dear readers, I have some great news - you know I am a huge fan of HTML5 and I want to do everything I can to facilitate its acceptance by developers, carriers and end users. Back in January of 2008 I wrote about my concern related to the Internet splintering in an entry titled The Rise of the Splinternet - explaining that Facebook users may not leave the social networking site and as a result you need to develop specific apps for users of the service. And of course the problem gets worse as now you need to develop apps for Android, iOS and for Microsoft devices among others.

I further elaborated on the problem in September, 2010 but went on to explain HTML5 has the potential to slow it down. The way I see it, the less development which needs to be done for specific platforms, the better.



How Poor Branding and Positioning Have Led to Tech and Auto Failure

March 27, 2011

Lessons Learned From Microsoft, Cisco, Volkswagen, Mazda and Apple Misteps

Why do Cisco and Microsoft have trouble entering new consumer markets and why does Apple have challenges when trying to get into the enterprise server market? According to an article from Rob Enderle, President and Prinpal Analyst, Enderle Group the reason has to do with poor management choices which have more to do with seniority than ability - coupled with starving new products of the resources they need to make it.

I agree with many of the points he makes and the fact Redmond actually decided turd brown was a great color to use when competing with Apple is hard to digest (sorry).  But in addition to the thoughts from Enderle I would add there is a positioning challenge facing these companies as well. In today's world where everything seems to revolve around clicks and search ads, most companies don't even seem to know what positioning means.

And its too bad because companies fail every day because they generate lots of leads that won't turn into business.





Earthquakes and Tsunamis to Help or Hurt Cloud Growth?

March 11, 2011

If your cloud services relay on a data center which is in an area affected by a natural disaster and your users or home office is not, you probably look at the recent disaster in Japan as a negative for cloud-based services. the reality is however that once your services are in the cloud, you will be able to more easily have access to computing resources which are geographically dispersed.

Moreover, generally speaking, a data center is more resilient to natural disasters than a typical office would be. This is the case for example with the Terremark building in Miami, FL which while located in a hurricane zone, is one of the most disaster-proof structures you will find. This is likely why the US government virtually owns an entire floor of the building and moreover why Verizon decided to buy the company as it expands its cloud strategy.

Larry Dignan has more analysis on the topic at ZDnet and its worth a read.



Tier 3 Platform-as-a-Service Gets $8.5 Funding

March 9, 2011

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