Rich Tehrani : Communications and Technology Blog -
Rich Tehrani
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space


Inhance Trade from Inhance Technology Keeps Mobile Customers Coming Back

September 24, 2015

One of the most important aspects of the wireless market is the smartphone trade-in program as evidenced by recent news that Apple now offers its own upgrade program and Sprint tried to outdo the entire industry with a paltry $1 per month upgrade plan for customers with iPhone 6 trade-ins purchasing a 6s.

In a conversation I had recently with Inhance Technology, I learned 90% of customers don’t come back to the same retailer they purchased a device from. The company has a solution to help improve the odds of attracting a customer back into the store to upgrade. Their recently announced the Inhance Trade program which uses a variety of mechanisms to target specific devices, plan a specific action and determine when the action should take place.

Monoprice USB-C Cable Line Provides Real Value

May 12, 2015

Recently I spent some time at Interop with executives from Monoprice, the company more well-known for inexpensive HDMI cables and audio equipment. It’s worth noting the media generally loves Monoprice… Their products are known to be of high-quality while being low cost. I have ordered from them – some audio cables actually and was happy as well.

In a conversation with Manual Hernandez and Eeric Krause, they told me their go-to-market strategy is different than most companies.

Awesome Cyber-Monday Phone Battery Charger Deal

November 17, 2014

My family has had great experiences with the PowerSkin PoP'n Battery Charger as the device has suction cups and sticks to the back of your phone which means no additional cable is needed. Best of all, since it isn't a case, you don't have to worry about the difficulty of separating your phone from the case. The only drawback is the base can be a bit fragile under heavy stress situations as you might expect. Still, this is a great battery and I endorse it fully because of the case-less and cordless charging capability.

The company will soon be selling these chargers for 1 cent and $7.99 for shipping.

Birdstep Improves Wireless User Experience, Reduces Churn

October 17, 2014

A smartphone user can get tripped up easily when in motion as today’s smartphones look for WiFi networks to connect to and oftentimes aren’t able to fully connect to such signals, meaning a phone’s broadband connection can be in limbo. Nothing can be more frustrating than having connectivity issues like this when your GPS software is trying to determine which route has the least traffic and you need to decide whether to go right or left at a busy intersection.

Poor service quality which can be caused by the arbitrary switching to an inferior network leads to churn and churn costs a carrier money. Quality issues don’t just center on data as quite often a challenge for carriers is providing voice service levels which are solid enough to keep a customer happy.

Apple iPhone 6 Plus: Top 20 Must Know Thoughts

October 6, 2014

After spending a good deal of time with the iPhone 6 Plus, I feel confident enough to point out its pros and cons. Hopefully you’ll find this list useful when making a decision regarding a smartphone purchase.

Pictured above: iPhone 6 and big brother/sister iPhone 6 Plus

  1. Perhaps the best feature of the phone is the superior antenna, thanks in part to the larger size of the phone and technological improvements by Apple like support for 802.11ac. If you used a 5s or smaller device you have likely experienced the challenge of seeing a WiFi signal but not being able to connect with it in a meaningful way. In other words, the phone is receiving a signal from an access point but doesn't have a strong enough signal to establish a connection of any value.

SOTI Helps Manage the Phones that Save Lives

October 2, 2014

The enterprise mobility management space is bustling with activity thanks in large-part to the explosion of devices which companies must support. BYOD is something companies had no choice to accept – but this doesn’t mean they can’t manage the devices which are logging onto corporate systems and using company wireless networks. In fact, more than ever, they have to focus more on potential BYOD threats.

In a recent meeting with SOTI, a major player in the space, they announced they had 50 android OEMs using their platform.

Consumer Reports Confirms iPhone 6 Bendgate Overblown

September 27, 2014

Consumer Reports used a three-point flexural test to determine how much force different large devices could take before bending. In short, here are the results:

  Deformation Case separation HTC One (M8) 70 pounds 90 pounds Apple iPhone 6 70 pounds 100 pounds Apple iPhone 6 Plus 90 pounds 110 pounds LG G3 130 pounds 130 pounds Apple iPhone 5 130 pounds 150 pounds Samsung Galaxy Note 3 150 pounds 150 pounds
Here is an important point:
The reports stated that Apple applies 25 kilograms (slightly more than 55 pounds) of force to an iPhone 6 Plus to test flex. What does 55 pounds mean in context? Using our Instron, we found that it's approximately the force required to break three pencils.
Basically, as I have been saying all along, bendgate is a tremendous amount of BS.

How to Choose Between iPhone 6 and iPhone 6 Plus

September 20, 2014

For the first time ever, Apple introduced two phones of different sizes at once. This is a huge deal for the company which kept the original phone screen size until the iPhone 5. The good news it is potentially easy to decide between the two devices – based upon what you do most.

What makes the decision a bit easier is the fact that Apple makes no iPad smaller than the mini which does not fit in suit or pants pockets.

Sorry Apple, This is Really Samsung's Month

September 19, 2014

I find if you write about Android or Apple, you are often a target for people who will flame you on social media for being pro-Samsung/Google or Apple. Actually I am not pro-anyone... I use Android, iOS and Windows 8 - often all within the same hour.

Having said that, many people in my office are iPhone users and it seems a casual survey of them shows almost all have decided to take the plunge and buy the iPhone 6 Plus which is likely one of the tallest phones you will find with any frequency. Its 6.2 inches tall in fact!

It's funny really, many people who have ordered it are actually scared that the phone is too big.

Samsung Boosts Enterprise Wireless Performance

March 18, 2014

What does a company do after going up against Apple and showing it can compete head-to-head with Cupertino in the device space? Well, if its Samsung the next thing to do is cement your device strategy with wireless concrete meaning new wireless LAN products offering unique integration with Samsung devices. We know about Samsung KNOX and how it is designed to lock enterprises into using Samsung - at the expense of Blackberry and others. Now, this wireless LAN tech uses the best innovations from the world of LTE and brings them to a company near you.

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