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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Science

A CNBC Morning

June 27, 2006

This morning on CNBC I woke up to talk about net neutrality and an analyst who said Google makes a good buy regardless of what happens with net neutrality. From net neutrality the program went on to Comcast customer service -- I think they might have been focusing on heavy machinery while I was in the shower -- it is tough to tell with the water running. Someone apparently videotaped a Comcast customer service representative sleeping on their couch while waiting an hour for the Comcast office to pick up the phone. This reminded me a of a Comcast customer service blog entry I made almost a year ago.

Inter-Tel 7000

April 20, 2006


Industry analyst and telecom veteran Mark Ricca says “Inter-Tel has done a masterful job in developing a platform that is being designed to successfully leverage advanced IP technology to provide a rich, intuitive feature set that can be an asset to any business” What is that has Mark so excited ?? The Inter-Tel 7000 of course.

Scaling up to 2,500 users per site, the Inter-Tel 7000 is designed to be a pure, standards-based communications platform utilizing SIP technology at its core. The platform also is designed to be redundant and secure, and to provide easy-to-use interfaces for remote management and configuration.

I can safely say I have never ever seen a release with so much analyst representation. It seems the analysts love Inter-Tel and especially the 7000.






Speaking at the ATA next week

April 18, 2006

Yes I am on my way to Louisville, Kentucky to speak on VoIP to a group of hundreds of resellers and next week I get the privilege of addressing a different group altogether – contact center executives. What I like about seeing and meeting with such disparate groups is that I see the different perspectives of the market. I also thoroughly enjoy talking with service providers like I did recently at the Voice Peering Forum in Miami recently.   If anything, addressing different groups keeps me on my toes and the content as fresh as can be. I am always tweaking and trying to find the absolutely most relevant yopics for my presentations.   Here is a release that will hit the wires soon:   FOR IMMEDIATE RELEASE   For More Information, Contact:                                                                                    Kristyn Emenecker                                                                   Co-President, ATA NY Metro Chapter                                                Mercom Systems, Inc.                                                              (201) 507-8800 x.

IMS Party at GlobalComm

April 18, 2006

We are about to announce details of our annual Supercomm – whoops – GlobalComm party that we put on with the IPCC. This is now the third year of this party. Last year it was at Sears Tower, the year before on a cruise ship and now it is bigger and better - at Chicago Landmark Soldier Field.

There is a new theme this year and you cannot miss this event.

It will now be an IMS party co-sponsored by the IMS Forum –formerly the IPCC. It will also be sponsored by TMC's new IMS Magazine and IMS Expo.



TMC News Snapshots

February 25, 2006

Here is a new service from TMCnet – News Snapshots™ that will allow you to have a single page to go to keep track of important companies and topics in communications and technology. Bill Gates even gets a page. A snapshot of Nortel for example allows you to keep track of news and articles about the company as well as a stock chart.

The service is in beta and we hope that it helps you keep track of the companies and topics you have interest in. Let us know if you have suggestions for improvement.





3COM
3GSM
Adobe Systems
Agere Systems
Alcatel
Apple
Aspect Software
AT&T
AudioCodes
Avaya
BellSouth
Bill Gates
Broadcom
Cablevision Systems
Cingular
Cisco Systems
Comcast
Convergys
Covad
Dell
Earthlink
EMC
Ericsson





















VoIP, Nortel, Blackberry and Google Analysis

February 25, 2006

You can learn a great deal about the VoIP and broader communications and technology markets if you just listen (or in this case read) carefully. For example this week saw the launch of a new VoIP service by the name of TalkDaddy. The company differentiates itself by charging an annual fee of $179 for residential service and $299 for business. While this is not the first company to try an annual VoIP pricing plan it certainly continues a disturbing trend of service providers competing on price and not quality or features.

Chimp/Human Link

February 20, 2006

Scientists are clamoring to have Chimpanzees reclassified in the human Family. For those of you who have forgotten how to classify animals, my high school biology teacher had this word association gem to share with the class:

King
Phillip
Came
Over
For
Grape
Soda

This of course stands for:

Kingdom
Phylum
Class
Order
Family
Genus
Species

If I am off here it is only because I learned this stuff over 20 years ago and am on multiple deadlines and don't want to get sucked into a 30-minute Wikipedia time-wasting session.

Getting back to the story, some countries are looking to confer rights on chimpanzees and other primates. For some reason this story makes me think of the early days of The Planet of The Apes.





















Oracle in SIP Market

February 18, 2006

I am pretty surprised by the news of Oracle entering the SIP market. 'The addition of Hot Sip's technology will allow Oracle to build on its leadership in middleware and in carrier-grade communications infrastructures,' said Thomas Kurian, senior vice president, Oracle Server Technologies.

Oracle is in just about every other business so why not VoIP and SIP. This is a big deal in my opinion and more importantly it signals that Oracle is serious about telephony. I have had 2 people drop hints in the last two weeks about Oracle looking into acquiring an open-source PBX company.

I don’t know if these hints were just me reading into casual comments or not but this announcement certainly sets the stage for more acquisitions by the software titan.

In the CRM market Oracle made a few acquisitions so I would not be surprised to see further M&A activity in VoIP as well.





Dinosaur News

February 17, 2006

Education Olympics

February 15, 2006

According to Cisco CEO John Chambers, America has fallen behind in math and science. Here is a direct quote from an article appearing on CNET: Education and research. It is no longer accurate to say America is falling behind on education. We have fallen behind.

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