Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Partnering for SEO Success

October 13, 2009

In the last two weeks I drove (well I was in the car anyway) for more than 1,500 miles meeting with tech companies in Montreal, Ontario, Massachusetts, Rochester, NY, Los Angeles and San Diego. The last stop on my latest trip was at CTIA where I saw dozens of companies from around the globe.

Most of my travels involve learning about companies in the communications and technology space and often advising them on how they can be more successful. Sometimes I get to see some very innovative solutions which I can't share at the time for a multitude of reasons (embargos, etc) and other times I get a firsthand look at things which I share as soon as I can.

Boston, Silicon Valley to Rule VC World

October 13, 2009

The Wall Street Journal has an interesting article today talking about Dallas-based venture funds which flopped by investing in telecom and networking companies. It explains that funds in Silicon Valley and Boston are doing better than those in Texas, Washington state or New York.

Coincidentally, today there is also news that online video company Ooyala has now raised $20 million and online video conferencing company ViVu raised $3 million. Both as you guessed it are based in Silicon Valley.

FBI Director Almost a Phishing Victim

October 13, 2009

The fact that FBI Director Robert Muller almost fell victim to an online banking phishing scam which he said was started with an authentic looking email should be very scary news for all of us. After all, this isn't a temp at the FBI, this is the person who is in charge of the organization we all trust to protect us from such scams. If we can't bank, shop and exchange goods and services online as efficiently as possible we all lose. While we should all be thrilled about the 33 arrested in an FBI phishing ring sting earlier this month dubbed operation "phish fry", there is a lot more work to do.

Rich Tehrani's Favorite Tech Tools

October 6, 2009

I have been meaning to thank my tech vendors for a while - the companies which allow me to be as productive as possible on the road. I am going to be brutally honest and not sugar coat so brace yourselves.

Verizon EVDO - without this gem of a service I am not sure where I would be. I am able to upload 30Mb files in rapid-fire fashion as I perform video interviews worldwide.

The Internet Security Challenge

September 21, 2009

I had a meeting with Jiri Kuthan AVP Engineering of Tekelec regarding some of the challenges his company sees in the communications and technology markets. The first is security which he says is an underappreciated topic. One point he made was that operators are beginning to think more systematically about SBCs. They aren't just throwing boxes at their problems anymore as he says but instead they are beginning to focus on systematically improving their security policies and procedures.

He is not discounting the importance of the SBC, just explaining there is more to it than adding equipment to handle the problem.

SPEC: World's First Smart Ecosystem Community Launches

September 18, 2009

Leveraging Ecosystems Eclipses Developing Products

Widgets for TVs, application stores for wireless phones, applets for the connected home and automobiles... The trend is clear as smart ecosystems have emerged on the scene as a new way to generate revenue while locking in customers to specific hardware/software solutions. For many manufacturers such as Avaya, Cisco, RIM, Nokia, Apple and makers of televisions, it is no longer adequate to focus exclusively on the products your company develops.

Acision Discusses 4G SMS and Mobile Broadband Services

September 16, 2009

Nortel: Unified Communications Reduces Healthcare Costs

September 10, 2009

Companies have spent hundreds of millions of dollars over the decades to ensure their contact centers are as efficient as possible. In a business where you have hundreds of agents in a call center you have to worry about any excess spending and you must minimize waste. Calling queues and skills-based routing are just some of the simple technologies call centers have used for decades to efficiently connect the right agent with a caller. Amazingly, the average healthcare worker makes 2-5 times as much as the average call center agent and we don't spend the money to automate healthcare processes the way we have in the contact center.

ITEXPO West 2009 Concludes

September 4, 2009

PAETEC Chairman and CEO Arunas Chesonis ITEXPO West 2009 Keynote

September 1, 2009

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