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Nortel: Unified Communications Reduces Healthcare Costs

September 10, 2009

Companies have spent hundreds of millions of dollars over the decades to ensure their contact centers are as efficient as possible. In a business where you have hundreds of agents in a call center you have to worry about any excess spending and you must minimize waste. Calling queues and skills-based routing are just some of the simple technologies call centers have used for decades to efficiently connect the right agent with a caller. Amazingly, the average healthcare worker makes 2-5 times as much as the average call center agent and we don't spend the money to automate healthcare processes the way we have in the contact center.

ITEXPO West 2009 Concludes

September 4, 2009

PAETEC Chairman and CEO Arunas Chesonis ITEXPO West 2009 Keynote

September 1, 2009

ITEXPO West 2009 Press Release From LA

August 31, 2009

Here is a release in "rough" form which means it may change before its gets sent out by the team. I thought it was useful enough to get to you early and I hope it helps.

TMC Prepares to Host ITEXPO This Week in Downtown Los Angeles



Exhibit Hall Filled, Hotels Sold Out as TMC Prepares to Host Leading IP Communications Conference at Los Angeles Convention Center

 

NORWALK, CT- August 31, 2009 - Technology Marketing Corporation (TMC) today announced that their editorial and conference teams have completed final preparations for this week's ITEXPO West 2009 at the L.A Convention Center in Los Angeles. The conference and EXPO, being held for the 20th time since its launch in 1999, features a robust conference program, keynotes by industry leaders and visionaries, and networking opportunities where buyers and sellers can meet and forge relationships.



Downtown Los Angeles Outside Fire Impact Area

August 31, 2009

Hi, all -- just wanted to let you know we are here at the Los Angeles Convention Center (I have been here since last Friday actually) and have been monitoring the situation regarding the fires in the LA mountains. We have been in close contact with the Convention Center and other city officials who want to make sure you know the Convention Center is far from the fires and in a safe area.

The specifics posted on the Los Angeles Convention Center Website are as follows:

REGIONAL FIRE UPDATE: The Los Angeles Convention Center is Outside of the Impact Region, and All Events are Operating Normally.

I am headed to the Avaya Social Media event soon and so far there are over a 1,000 people who have flown into LA to set up for the show and get ready for the conferences. I hope to see you tonight.





2 of 7 TMC Blogs Make Top List

August 31, 2009

ITEXPO West 2009 Sunday Night Dinner

August 31, 2009

I spent the night having dinner with the TMC team at the new LA Live area of shops and restaurants by the Los Angeles Convention Center and Staples Center. We were in ESPN Sports Zone which sports a pair of 103 inch Panasonic TVs with stunning picture quality.

But getting back to downtown Los Angeles, I have been coming to the Los Angeles Convention Center for over a decade and am happy to see such a large amount of investment is taking place in the area. It will probably be unrecognizable to most people who have not seen the area in a while.

ITEXPO West 2009 Sunday Night

August 30, 2009

We are heading into ITEXPO with one day to go and today I got great news from my team who all arrived safely in Los Angeles and are busy preparing the Los Angeles Convention Center for the best ITEXPO ever. The good news? The preregistration for Avaya's social networking kick-off event is over 3X greater than last year's Avaya conference so far. Either this is an indication of the interest in social networking or there are more people coming to the show.

ITEXPO West 2009 Interviews Part 4

August 29, 2009

I have said it repeatedly - the way to get the most out of any conference is to not only attend sessions and the exhibit hall but also network with people who can help you. Perhaps they can help you purchase a product or service or even land that lucrative consulting gig. Maybe you are looking for potential customers or partners at the show. Whatever you seek, if it is in the communications space, there is no better place than ITEXPO to find it.

Nice Comments About ITEXPO from Suzanne Bowen

August 28, 2009

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