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VoIP Growing at 53% to $24 Billion

August 15, 2008

The VoIP opportunity is still huge according to a new report from Infonetics Research. At a time when many industries are really hurting, hosted VoIP and managed IP PBX services grew 53% to $24 billion in 2007 after surging 66% in 2006.

Obviously much of this growth is as a result of PSTN replacement but it should be noted that once IP is in place, the potential to add services increases greatly. The great news is Infonetics anticipates growth in the strong double-digits until at least 2011.

Interestingly, IP communications boosts productivity and saves money at the same time. This makes it a great technology to invest in when times are good and times are bad.

Sadly, many companies get the deer in the headlights feeling when they see an economy slow and they sometimes stick with the status quo instead of making decisions which will save them money, boost performance and generate rapid ROI.

Interestingly I have noticed an increased focus on contact center and CRM solutions these past months which leads me to believe companies have finally figured out that if you serve your customers efficiently and well, you make more money.

Contrast this to the last slowdown in 2000 when companies decided to offshore their call centers to save money.









Communications and Technology Stories August 14, 2008

August 14, 2008

Please enjoy some communications and technology stories while having your morning (or evening) tea or coffee. My thoughts in brief -- Extreme is smart to jump on the energy efficient bandwagon, Jajah claims to have over 10 million users in the story below which is substantial. They also have a service which translates short English phrases to Chinese. Very cool but I am not sure this can be monetized.

Virtual PBX now allows callers to be pulled out of voicemail -- this great news and not easy to pull off for a hosted vendor.

McCain To Support Technology

August 14, 2008

It has been pretty shocking to me to see that the Bush Administration did not embrace technology in a more grand fashion. After all, Vice President Al Gore was so enthusiastic about the Internet he even claimed to invent it.

So while it seems like the companies of importance in the Bush administration have to do with energy, commodities and defense, we may see a McCain presidency focusing at least a little on technology.

In fact there will be a 10% R&D tax credit and opposition to internet taxes. In addition there will be an increase in H1-B visas (thankfully). McCain does not think we should have federal net neutrality laws -- the FCC and other regulators should deal with these issues he believes.

See this New York Times article for more.







Book Flights Now For ITEXPO West 2008

August 13, 2008

Many attendees have told me they are getting great deals on airfare to ITEXPO September 16-18, 2008. I happened to just price a flight and the cost was $306. Travelocity has a sale with prices from New York to Los Angeles starting at $285.

Also, many people have told me they will be using JetBlue and landing in Long Beach and Burbank Airports.

Here is a United flight I priced as a reference:

Flight:  United flight 21 on a Boeing 757 Jet <input type=hidden name=javascript_turned_off value=YES>   Depart:  New York-Kennedy, NY (JFK)- Tue, Sep 16 6:30am Arrive:  Los Angeles, CA (LAX) - Tue, Sep 16 9:44am      
Flight:  United flight 840 on a Boeing 757 Jet Depart:  Los Angeles, CA (LAX)- Thu, Sep 18 2:14pm Arrive:  New York-Kennedy, NY (JFK) - Thu, Sep 18 10:38pm  
The great news is that flight costs are dropping pretty rapidly meaning you can come the world's communications event and still have reasonable travel costs.







Buy ITEXPO Plane Tickets Soon

August 6, 2008

Good news: I have noticed plane fares for trips to ITEXPO this September 16-18, 2008 in Los Angeles have dropped by hundreds of dollars in many cases. As a show organizer, nothing makes me happier than having our event more accessible to everyone.

The Internet Telephony event has really evolved over this past decade and is now the the largest gathering of IP communications companies and decision makers in the world. It is the one place to be if you manage communications for a service provider, enterprise or are a reseller/developer.

You just have to be at this show if you want to network with the industry and see what is next and what is happening right now.

So I am happy to share the good news with you all and I hope to see you in September... In LA.











Gadgets Guilty Until Proven Innocent

August 4, 2008

Nortel Earnings August 2008

August 1, 2008

In a podcast conversation with Joel Hackney, President of Enterprise Solutions Business at Nortel I had a chance to discuss Nortel's earnings which were a mixed bag for the quarter. On the one hand there were eight quarters of year over year profit increases and revenue and gross margins increased compared to the same quarter (Q2) last year.

On the down side there was a wider net loss of $113 million, or 23 cents a share, compared with a net loss of $37 million, or seven cents a share, a year earlier.

Hackney did explain that the economic environment has been challenging, citing a "tough economy" and he mentioned work needs to be done to improve operational effectiveness and margins in the business.

Hackney went on to say, "Not only are we looking to become more effective and efficient, internally within Nortel from a cost perspective, we're taking our solutions externally and helping our customers do the same thing."

Other important takeaways were thoughts on the LG-Nortel JV, the Siemens acquisition by the Gores Group and what the rest of the years' earnings will look like.

Here is the podcast  for more.























80% of E-Mail Illegitimate or From Unknown Source

August 1, 2008

A look at my inbox confirms the findings of research which tells us that 80% of e-mail comes from illegitimate or unknown sources.

Officials say the study relies on a sample of 2.3 million IPs pulled from the Return Path Reputation Data Network, a cooperative data network that collects and analyzes e-mail data from more than 20 ISPs and other data providers representing more than 100 million mailboxes.

The spam problem is not going away and as I came back from Dallas yesterday I happened to be on a rental car shuttle bus around 6:00 AM in the morning. On the bust was a group of people with Blackberrys frantically clicking and scrolling. I could almost feel the spam being deleted from their devices as we drove the 15 or so minutes from the rental car areas to the terminal.

I kept thinking how much wasted time we all have in our lives because of spam.

Please don't tell me about spam filters. Yes I have one of these like many of you but if you have ever looked at what gets filtered you will see that there are occasional real and important emails in there that you need to receive.







My Tips to Resellers and VARs

July 29, 2008

97 Degrees in Dallas And it is Cool

Well it is relatively cool anyway. Compared to the rest of thee week, 97 feels downright arctic. I think the humidity levels are lower as well. I had a great talk today at IP Sizzles 2008 and I am as enthused as ever about our space.

One part of my discussion centered around how my talks used to focus on making money selling VoIP then making money selling IP communications and now it is just communications. It could have even been technology as I focused on things like UPS systems, SANs, RAID systems, disaster recovery, etc.

The reseller of today has to seize opportunities and be smart enough to listen to customer needs and sell them solutions.





Road Warrior Bible

July 27, 2008

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