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Podcast: Tangoe Al Subbloie

June 30, 2008

The Telecom Expense Management (TEM) space is doing well and many predict this segment to not only weather an economic downturn but they think TEM will benefit from potential corporate belt-tightening which will increase focus on expense management in the telecom and wireless spaces.

If you are wondering if this is indeed the case, I am happy to say I have just conducted a podcast interview with Al Subbloie, President, CEO and Founder of Tangoe, Inc. This company is a leader in the TEM market and as such Subbloie's views should prove to be quite illuminating.

He speaks candidly about the market, what you should look for in this space and why you would want to consider working with his company.

He also addresses the wireless market and talks about how RIM's Blackberry and the Apple iPhone have changed the TEM space.

Before you make a purchase decision in the TEM area, be sure to listen to this interview very carefully.













Goodbye Bill Gates

June 27, 2008

Dear Mr. Gates -- I feel I know you well enough to call you Bill. You see, although we have never met, I feel like I owe you a huge debt of gratitude. I started loving technology while playing Pong and Space Invaders and shortly thereafter I became a BASIC programmer. First of all, thanks for ensuring this language was around and simple enough for a person to easily pick up on his own.

It is unclear what the computing industry would be like if it weren't for you and your company. You seem to have had an uncanny way of beating virtually every competitor your company ever had while you were in charge.

NXTComm, VPF, ITEXPO and More

June 25, 2008

I am back from NXTComm, the Voice Peering Forum and my trip to Vancouver. It is good to be home and I have so much to share. A few things you should know about are the fact that TMCnet was on-hand at NXTComm doing video interviews with a number of the movers and shakers.

Here is one of these interviews with Erik Linask and Sam Lisle from Fujitsu. This interview page has a menu of all the interviews so I hope you enjoy them all.

On another note, my team and I will be gearing up to put the final touches on ITEXPO which takes place September 16-18, 2008 at the Los Angeles Convention Center.



Critical Links Choses Digium

June 23, 2008

Big news for Digium as the company will be the exclusive supplier of Asterisk-compatible analog and digital PCI and PCIe telephony boards for the Critical Links' edgeBOX solution.

If you aren't familiar,edgeBOX is an office-in-a-box appliance that provides a complete voice, data and IT solution for SMEs and enterprise branch offices. The multi-function gateway appliance includes VOIP/IP-PBX, VPN, security, NAC, QoS and a WiFi access point as well as a fax-server, Web server, e-mail server, print server and data storage. The solution is designed to support up to 300 users, with different form factors and a host of broadband interfaces such as BRI/PRI(T1/E1), FX0/FXS, Ethernet, etc.

If you are interested in learning more, check out this article from Greg Galitzine.



The Latest in Carrier Testing

June 22, 2008

Mu Dynamics Adam Stein
As service providers grapple with providing more complex individual services as well as converged services, the need to test these systems grows as well. Providers need to ensure their subscribers receive high levels of service quality as well as reliability. One of the companies addressing the reliability of service issue is Mu Dynamics. Adam Stein (pictured), the company's VP of Marketing recently sat down with me to explain how his company's Mu 4000 analysis platform is able to test for variations of service traffic, known vulnerabilities and DoS attacks.

A Possible Sea Change at the FCC

June 22, 2008

For the last eighteen months I felt as if the FCC thought the cable companies were too powerful as a result of many rulings which seemed to be in favor of the telcos. It seemed even when the telcos were in the wrong they wouldn't really get in trouble and the cable companies seemed to have to walk on egg shells.

Now it seems that cable companies are going to see something come out the FCC which is to their benefit. BusinessWeek reports that the FCC is backing the cable companies over Verizon in a alleged marketing scheme having to do with Verizon not porting numbers immediately to cable companies but instead reaching out to the switching customers and offering them gifts and discounts to stay with Verizon.

What is interesting is that Chairman Kevin Martin was the lone dissenter on a 4-1 vote meaning all other commissioners were for this ruling.

Here is an excerpt from the article worth reading:

In an unusual move, on Saturday morning FCC member Robert McDowell released his formal statement that will accompany the formal announcement of the vote.

"Consistent with Congress's intent and Commission precedent in the long-distance context, today we carry out Congress's unambiguous mandate to protect consumer privacy in local markets as well," he wrote.









PAETEC Update

June 17, 2008

Call Centers Aid Iowa

June 13, 2008

Time and time again, today's call center industry -- especially outsourcing companies such as West, APAC, Infocision and others have helped benefit mankind by offering their services to help with worthy causes. For example, many charity events have incoming donation calls fielded by outsourcing companies. In times of disasters too, call center companies have donated their telecom equipment and agents.

Today in fact, there is a calamity in Iowa that some are equating in magnitude to hurricane Katrina... According to written reports, rising water from the Cedar River forced the evacuation of a downtown hospital Friday after residents of more than 3,000 homes fled for higher ground. A railroad bridge collapsed, and 400 city blocks were under water. In this case, a fundraising arm for a nonprofit agency is fielding emergency calls from local residents.

Hyperconnectivity, Live and in Person

June 11, 2008

You can't escape the reality that interconnectivity between humans will increase at a more rapid pace as time goes on. The myriad ways in which we connect with one another, e-mail, social networks, blogging, IM, SMS, telephone, voicemail and others are mushrooming.

It seems obvious that today's teens will demand social networking in the workplace meaning IT departments will have to support these myriad communications mechanisms while dealing with the repercussions of compliance management. Not allowing social networks into your company may even be a deal-breaker when hiring the best talent in the market. We may see a time where publicly traded companies fearful of social networks will lose workers to smaller companies who are more social-network friendly.

Another challenge is web browsers on phones.



Sipera Looks To The Channel

June 11, 2008

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