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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Security

CellTrust: Providing Secure SMS

April 2, 2008

While SMS is a fantastic technology for consumers, there is a roadblock to SMS use in companies due to the security problems inherent in this unencrypted communications medium. Business users such as financial institutions and those in e-commerce would use SMS more broadly as a communications medium if it were more secure.

One way to increase the security level is to add encryption and a company called CellTrust is doing just that. The Arizona-based company has developed a product called the SecureSMS Gateway which encrypts SMS messages and moreover adds a wealth of new features to which in some ways rivals what a Blackberry Enterprise Server can do.

For example, the service can determine if an SMS was received and if it was opened. If a handset is lost it is further able to remotely wipe the handset.



Motorola's Helpful Help Desk Solution

March 31, 2008

As carriers look to add more and more services to their portfolio of products, it is apparent that support costs will continue to increase in direct proportion to the concurrent services offered. Sure, there are some services which have fewer problems than others but generally speaking the following formula applies:

# of services * average support call ratio * #of subscribers = total #of support calls

Of course not every subscriber gets every service which means this formula is not entirely accurate but what is important to note - as stated above -- is that as the number of services increases, the number of support calls increases in proportion.

For communications providers these increased problems come at a time when their call centers are trying to increase service levels and first call resolution ratios.

One simple way to achieve these goals is to use a web conferencing solution.

I recently had a chance to discuss one company's solutions to these problems. In a conversation with Tom Elam - Director of Software Marketing for Motorola's Broadband Solutions Group I got to learn how Motorola is helping service providers and call centers of various sizes with their support issues through the use of web conferencing.

The company has a product called eCare which provides web conferencing with the intention of improving customer support levels.

In order to activate the service, a URL is pushed to the client or generated on a web page. Once activated, the 128-bit security enabled java application is downloaded and activated on the client's desktop allowing the support center to help the customer via customer approved actions.

The customer retains total control and they can kill the session at any time they like.















Google's Government Wins

March 30, 2008



Google is slowly but surely racking up government wins and has some pretty big names under its belt so far. For example, the National Oceanographic and Atmospheric Administration, the U.S. Coast Guard, the National Highway Traffic Safety Administration, the state of Alabama and Washington, D.C. are just some of the search giant's customers.

What is the government purchasing you ask?



Nortel's Recent Wins and More

March 29, 2008

Nortel's Wes Durow
credit SMEI.org

One of the largest if not the largest deployment of VoIP I am aware of has to be Nortel's 10-year, $300 million dollar win with the US Social Security Administration which will support fifty-five thousand virtual workers and support baby boomers worldwide.

Nortel has had a number of DoD wins recently and part of the reason for this is due to the timing of a test network the Canadian telecom giant had at the DoD when a major network outage occurred about seven years ago. Apparently, Nortel's network was the most resilient and stayed up while others did not… Since this time, the company has been doing well supplying myriad government solutions.

In an interview with Wes Durow, who is Nortel's VP, Enterprise Solutions Global Product Marketing, we discussed the fact that the company refreshed the entire Bay Networks line (the data networking division) about seven months back and as they were doing this they had customer requests to develop more energy efficient solutions.

Now Durow proudly tells me the company's data products are much more resilient, have better performance and are extremely energy efficient.

According to Durow, "You can upgrade your data network and pay for VoIP with your energy savings."

This is all good news and Durow says candidly that companies do not buy products for the sake of being green but instead for the energy efficiency. I get the feeling he is right on with this comment.

I just can't imagine the head of IT going into a management meeting and saying I think throwing away our old network is the green thing to do and keeping her/his job.

Wes went on to tell me that there is a great deal of activity in their telepresence sales and they have partnered with Tandberg and Polycom, companies who supply some of the most open solutions on the market.

Durow went on to explain they have a suite of products that extend mobility which they refer to as unified mobile convergence. The solutions have native Microsoft and IBM UC connectivity and they further allow access to IP PBX features from the cell phone and allow you to move between WiFi zones without dropping calls.

We can also expect Nortel to get more active in the developer arena and this is good news for customers as the more developers get on the Nortel bandwagon, the more Nortel customers benefit.




















TMC Growth Update

March 28, 2008

Congratulations to TMC's Kevin Kiley who was just promoted to VP of Finance. Great job Kevin.

In addition I would like to thank TMC readers and our partners who have allowed us to continue our wave of growth.

In the past few months we have hired the following new team additions:

  • John McInerney, Marketing Projects Manager
  • Tim Bongiovanni, Account Executive, Customer Interaction Solutions magazine
  • Mo Harrim, Web Developer
  • Richard Moavero, Account Executive, IP Communications Group
  • Kevin Lake, Account Executive, Events Division
  • Tullio Gianitti, Account Executive, Webinar Group

This does not include our new writers (Charlotte Wolter, Gary Kim, Jon Arnold, Peter Radzieski, Scott Wharton, David Yedwab, Taran Singh, Rick Graves, Dr. Alan Solheim, Jagan Jagannathan, Phil Hill, Chris Gatch, Dan Miller and eight full-time freelance editorial contributors.)

Once again, I would like to extend my appreciation to TMC readers, sponsors and team members for helping us achieve our current growth levels and we look forward to making 2008 the year when all of our products perform better than ever.

[TMCnet]










Cubans Can Now Use Cell Phones

March 28, 2008

Colorodo Data Center Available

March 28, 2008



A relative of mine has a data center for lease/purchase and I figured my readers may be interested. It is located in Thornton, Colorado about eleven miles north of Denver. The building includes a cafeteria, hundreds of parking spaces and almost 300 hundred thousand feet of space.

Here is the overview of the building:

The facility is located at 12121 Grant Street, City of Thornton, Adams County, in the Washington Square Business Center, which is approximately eleven miles north of Denver on Interstate Highway 25 at 120th Avenue. Built in 1983 the precast and steel building is seven stories plus a partial Penthouse.






Grandstream's Grand GXE502X

March 25, 2008

Many of us know Grandstream for their IP Phones which offer great value as well as an assortment of analog gateways, ATAs, videophones, etc. I have spoken with resellers in fact who sell truckloads of Grandstream equipment on the show floor.

So when you make IP phones and are looking to get into new markets, where do you go? If you remember, years back, Pingtel moved from selling IP phones which won design awards into the IP-PBX and later the open-source IP-PBX space.

Grandstream is another company located in Massachusetts who has decided to branch out into the IP-PBX space but in this case they have created a simple-looking device dubbed the GXE502X which can support up to 100 extensions and over 50 simultaneous calls.

The box has many features and is surprisingly robust.

For example, there is a built-in fax server with print-to-fax capability. The server converts faxes to PDFs and e-mails them.







Facebook Security Breach

March 25, 2008

The Talkument Evolution

March 23, 2008

Have you ever compared an e-mail conversation to one by phone? I can search e-mail conversations and forward them as needed. These conversations via e-mail become part of a company's knowledge base and can be used for analytics and other purposes. There is a gold mine in corporate e-mail if you know how to access this vital information.

For all the talk of communications progress, it is ironic that the traditional telephone call is not recorded, analyzed, forwarded or shared.

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