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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

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Undersea Cable Cuts

February 5, 2008

The iTunes PIA

January 29, 2008

So a while back... I don't even know when, I somehow downloaded Quicktime. It was back in the days when Apple was the company we all felt sorry for. Perhaps a decade or so ago.

Big Sprint Changes

January 24, 2008

Sprint certainly needs to do something to reduce churn and to become relevant to customers once again. In an increasingly commoditized business they have done little to differentiate themselves from others through either unique handsets which customers want, network quality or anything else.

Unfortunately this means the company has to compete on price which obviously isn't working out to well for the wireless carrier based on its recent financial performance.

The company has just restructured in the hopes of solving its ongoing business problems.

Paul Saleh, chief financial officer; Tim Kelly, chief marketing officer; and Mark Angelino, president, sales and distribution -- will leave the company Friday. The company said William Arendt, senior vice president and controller, will serve as acting CFO, and John Garcia, senior vice president, product development and management, will serve as acting chief marketing officer. Paget Alves, regional president for sales and distribution, will serve as acting president, sales and distribution.

A management shuffle may help but what it really needs are better devices and a really captivating ad campaign promoting these devices and convincing us they matter.







Vishing: Definition

January 24, 2008

According to the IC3 or Internet Crime Complaint Center, Vishing is simply voice phishing, a scheme whereby unsuspecting callers are directed to rogue IVR systems which are disguised as real systems from banks, credit card companies, etc.

These systems masquerade as real banks interactive voice response systems asking for confidential information.

In other words there is a relatively new way to get unsuspecting people to part with their confidential and personal information.

The requests to contact these IVR systems can come via telephone calls as well as e-mails.

According to the Wall Street Journal there is a hacker who even sells a kit which crafts e-mails which look like they come from real banks.

So now, we need to not only be concerned about clicking on web links but also calling telephone numbers.

So why is this good news? Well, there is an opportunity for a developer to come up with a system that checks phone numbers against a vishing database to ensure the number called is not fraudulent.

A second option would be to do a database dip and look up the phone number being called just as you dial. When you call Bank of America for example you expect to see the display say Bank of America.













Dell Chooses Fonality

January 23, 2008

ITEXPO East 2008 Schedule

January 21, 2008

Here are some of the happenings this week at ITEXPO. My team is already down in Miami, making sure the new Mustang convertible is prepped and ready for the raffle Friday. I wish you luck in winning the car and either way you will end up with something of value -- a 3-day IP communications education available nowhere else.

See you soon!

---

Wednesday, January 23, 2008:
----------------------------
9:00 am - Breakout sessions*
9:00 am - TMC University Training: Using SIP to Build Enhanced Services* 9:00 am - TMC University Training: Microsoft OCS* 9:00 am - trixbox Open Communication Training Courses* 10:00 am - Reseller Solutions Day Workshop 10:00 am - Ingate's SIP Trunking Workshop
4:15 pm - KEYNOTES by Broadvox, 8x8, Inc. (Packet8), and Fonality 6:00 pm - EXHIBIT HALL OPEN 6:00 pm - Welcome Networking Reception in Exhibit Hall
  Sponsored by Aculab.

Thursday, January 24, 2008:
-----------------------------
8:00 am - Breakout sessions*
8:00 am - trixbox Open Communication Training Courses*
8:15 am - Voice Peering Fabric Workshop
8:30 am - Ingate SIP Trunking Seminars
9:45 am - KEYNOTES by Nortel, AudioCodes, and Mitel 11:30 am - EXHIBIT HALL OPEN (Hall closes at 5:00 pm) 4:00 pm - Networking reception in exhibit hall sponsored by Ontario Canada
4:45 pm - Bose SoundDock(R) and Apple iPod Giveaway -- see below (You must be present to win)

Friday, January 25, 2008:
-------------------------------
9:00 am - Breakout sessions*
9:00 am - trixbox Open Communication Training Courses* 11:00 am - EXHIBIT HALL OPEN (Hall closes at 2:30 pm) 2:30 pm - 2008 Mustang Convertible Giveaway -- see below (You must be present to win)

*Fees required to attend conference sessions & training courses.

I encourage you to visit the expo site now to review detailed descriptions of everything happening at the conference and to quickly and easily register.

I hope to see you down here in warm, sunny Miami for three great days of improving your business.




































Have a Safe Trip to ITEXPO

January 21, 2008

I hope everyone has a safe trip down to Internet Telephony Conference & Expo. The registration numbers are trending nicely above estimates and we expect a stellar event. As always, we have done our absolute best to assemble the most knowledgeable speakers and diverse exhibitors and this show will provide the best IP communications education ever.

As a side benefit I figured I should remind you that flights to Miami are still very cheap and the weather in the US is getting colder. Here is a map of the current temps...

MacBook Air Missing Features

January 21, 2008

Sure the MacBook Air is missing a few features. No surprise as it is so thin. A slow hard disk and missing FireWire port shouldn't be a deal breaker for the people that want the bragging rights associated with the world's thinnest laptop. The way I see it, this is the iPhone of laptops -- missing some features but also packing some new ones not seen elsewhere.

I would imagine many people who like the iPhone will also like the gesture-based interface this laptop takes advantage of -- as it is so similar to how you use the iPhone.

I would guess only a few will be put off by the lack of features.



ITEXPO Giveaways

January 18, 2008

White Space Internet Closer

January 18, 2008

Although we unfortunately will not be able to take advantage of new and exciting internet devices utilizing "white space" technology next week at Internet Telephony Conference & Expo in Miami... It does seem that at some point in the future, these unused and unlicensed TV spectrum frequencies could make broadband more accessible and affordable.

Last year a coalition which includes Microsoft, Philips, Google Inc., Dell Inc., Hewlett-Packard Co., Intel Corp. and EarthLink Inc. submitted prototypes to the FCC for testing.

So far these devices have not proved to work properly in the real world but thankfully the FCC will resume testing soon and hopefully if these tests are successful, they will be more internet options on the market.

For more on this developing story check out this piece from the Associated Press.





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