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Phil Hill

October 2, 2007

Welcome Phil Hill to TMCnet as a columnist. Phil’s column is titled Hosted Hearsay and his first article is titled Small Business VoIP: Is it an Elephant or Gorilla? Where he discusses the reason why all SMBs are lumped together.   Here is a salient part of the article:   Small Business is a Big Market While similarities between eating five-toed pachyderms and the small business market may seem a stretch, let’s remember that they have one thing in common: they’re both very large. According to U.S. Census data, there are 5,083,750 businesses in the U.S.

Response Point

October 2, 2007

For at least a decade PBX manufacturers would speak to me off the record about their trepidation regarding Microsoft entering the phone business. For those companies who hoped the day would never come, they should probably avoid reading this article from TMCnet’s Greg Galitzine detailing the availability of Response Point.   Microsoft has partnered with a number of companies to bring these systems to market. Some of the partners consist of Quanta Computer, D-Link and more recently Aastra. The cost for the systems is between $2,500-$3,000 for 4-5 users.   I have used Microsoft’s Response Point phone system both in TMC Labs and in Microsoft’s Redmond office.

3Com and Digium News

October 2, 2007

If you haven’t been watching lately there has been lots of activity in the IP PBX and networking space from 3Com and Digium. Here is a recap.   3Com was recently purchased and a minority investor was China’s Huawei. This could be good for 3Com as having improved ties in China for manufacturing and distribution is a good thing. This is also good news for Huawei, a company looking to grow more quickly in the US.   In addition, Digium purchased Switchvox and the goal of this acquisition seems to be making Asterisk as easy to use as possible.

Ixia’s New President and COO

October 2, 2007

Loyal TMC readers and visitors are likely aware of Atul Bhatnagar who was a keynote speaker about two years back at ITEXPO in Los Angeles, CA. The year Atul spoke was the first time Internet Telephony Conference & Expo was in the Los Angeles Convention Center and this was also the first time we had Michael Powell and Carly Fiorina as speakers so apologies in arrears to Bhatnagar if these two other speakers may have received excessive promotion by me at the time.   Lately though it hasn’t been Fiorina or Powell making headlines. If you haven’t been paying attention, Bhatnagar has been making some big news of his own as he is now the new President and COO of Ixia. I recently had some time to catch up with him and I was able to learn about his new position at the company.   Although he isn’t ready to preach strategy to me yet he is doing quite a bit of analysis of the business and is spending a great deal of time with current customers. So far he sees lots of opportunity in the business.

Wes Hayden

October 1, 2007

Let’s congratulate Wes Hayden who was just appointed to the role of President, Nuance Enterprise Division. Hayden will report to Paul Ricci, Nuance's chairman and CEO.   As Nuance focuses more on selling integrated solutions I expect Hayden’s skill sets to come into play. After all, as President and CEO of Genesys Telecommunications --his former position, he had to deal with integration on a regular basis.   As you may recall, in the nineties, Genesys Labs (That is what they used to be called) was known as the middleware company and was a leader in the CTI space. If you wanted to integrate a Rockwell ACD (remember them – they are now Aspect) with an SER dialer – or were they EIS back then?

Alcatel Lucent Emergency

September 28, 2007

3COM Sold

September 28, 2007

The Wall Street Journal reported that 3COM will be acquired by Bain Capital and Huawei Technologies. TMC’s Greg Galitzine has a call into 3COM for comments but what we know so far is the transaction is at $5+/share meaning more than $2 billion. Huawei and 3COM have been business partners in the past and my impression was this relationship didn’t result in the sales progress either company hoped for.   Interestingly Huawei hasn’t made a huge dent in the US as of yet and this is surprising. Then again, I recently read an article discussing the idea that Chinese automakers will be slower to enter the US market in a serious way because their home market shows so much promise.

Best of Show ITEXPO West 2007

September 21, 2007

Congratulations to the best of show winners at Internet Telephony Conference & Expo last week in Los Angeles, CA. A list follows below and here is the detailed press release.   Best Service Provider Solution

Best Large Enterprise Solution
  • BlueNote Networks  (www.bluenotenetworks.com)
  • Instant InfoSystems (www.instantinfo.com)
  Best SMB Solution
  • Intuitive Voice (www.intuitivevoice.com)
  • Vocalocity (www.vocalocity.com)
  • Zeacom (www.zeacom.com)
  Best Consumer Offering
  • 8x8 (www.8x8.com)
  • T-Mobile (www.t-mobile.com)
  Best Development Tool
  • Aculab (www.aculab.com)
  • Sangoma (www.sangoma.com)
  Most Innovative Product
  • Sysmaster (www.sysmaster.com)
  • Telkonet (www.telkonet.com)
  Best Booth
  • Communicado (www.communicado-inc.com)
  • Fonality (www.fonality.com)
  Best Newcomer
  • 3CX (www.3cx.com)
  • Ixia (www.ixiacom.com)
  Best of Call Center 2.0
  • Contactual (www.contactual.com)
  • Oaisys (www.oaisys.com)
  • CosmoCom (www.cosmocom.com)
  Editors’ Choice

Thoughts on Alcatel-Lucent

September 13, 2007

Wow. It has been quite a week. I am sitting here in Norwalk, CT – TMC’s headquarters and feel a bit under the weather. This is not a surprise as I haven’t slept since last Friday due the super-busy schedule at ITEXPO (photos and videos). It takes about 24 hours for the extra expo-related adrenaline to empty from your system which subsequently causes a bit of withdrawal.

ITEXPO and Green Technology World

September 11, 2007

This morning marks the second day on Internet Telephony Conference & Expo and as I eat breakfast I can’t help but wonder if today will be an even better day than yesterday (photos and videos). What blew me away at this show so far was the buzz and amount of press in the press room. This year, our press list was the most impressive it has ever been. Still, we are working on getting even more members of the press for future events.   The conference sessions were virtually all packed (shot 1, 2, 3) and the buzz of buying in the exhibit hall was deafening.
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