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Make Money Selling VoIP

September 10, 2007

  The VAR is Dead and Partner is Born   In a session titled how to make Money selling VoIP Robert Messer spoke today about how resellers need to evolve to become successful. Robert who works for ABP Technology a distributor of communications solutions mentioned resellers who embrace innovation are most successful. He says you must partner with your customers.   To be a reseller is the wrong paradigm he mentions. The most successful resellers reposition themselves as technology partners – not resellers.

Apple, Google and ITEXPO

September 10, 2007

I was up pretty early today and had a chance to take in lots of news while listening to CNBC, Bloomberg, reading Barons and any website I could get my hands on. Perhaps the biggest news in the telecom space today comes from Apple (disclosure I own Apple share) who announced today they sold 1,000,000 iPhones. That is quite a big number for such a short amount of time. In addition they will likely bid on the 700 MHz auction which CNBC commentators will tell you allows them to bypass AT&T.   What they don’t say is how complicated and time consuming it would be to develop a nationwide wireless network.

Bloggers at ITEXPO

September 8, 2007

I have noticed this year more ITEXPO speakers have blogs than at any time in the past. We all know there are more and bloggers each day and I am excited to see how many of them are referencing their Internet Telephony presentations in their blogs. While I can’t do justice to every speaker/blogger referencing the show I recently came across posts from Alan Percy of AudioCodes and Leigh Fatzinger of Citel.   Alan’s latest post regarding the show is titled Still Getting Ready and explains a bit about his session regarding SIP trunking.   Leigh’s post talks about his panel regarding hosted IP and he also discusses the collocated event Green Technology World.   Leigh’s other comments are worth sharing:   Not enough time or effort has been spent on the environmental impacts of our industry, but this conference is a start. Citel will be publishing our own thoughts on the matter Monday on this blog.   Leigh, you are right on about the show.

P2P Identity Theft

September 7, 2007

Boy are those hackers are creative is all I could think when I learned a person used LimeWire to steal personal information such as tax returns from people’s computers. The hacker subsequently used this information to commit identity theft. Thankfully law enforcement including the secret service helped solve this case and as you might imagine it is very difficult to solve a case of identity theft via p2p file-sharing network.   Having your identity stolen in this manner is a really tough crime to solve and if you have a computer that others use, you may want to make sure that LimeWire and other file sharing software is not installed. If it is be sure to set it to only share files in directories that do not contain your confidential information such as passwords and tax returns.   Good luck and may the p2p firewall be with you.   Here is more from the Seattle Times.

Surf Communications

September 7, 2007

I recently had the opportunity to ask Ilan Weizman of Surf Communications Solutions about the evolution of the IP communications space and the direction his company is taking.   Surf develops a suite of hardware and software products that drives a wide variety of applications for high-capacity distribution of voice and video. These applications are predominantly developed by media gateway, media server and IMS equipment manufacturers in the telecommunications infrastructure field.   To learn more about the company, read this article published on TMCnet from earlier this year.

Nice Systems

September 7, 2007

Brian Spraetz, Senior Product Marketing Manager NICE Systems Inc., recently sat down with me (virtually over e-mail )to discuss IP communications and NICE’s upcoming presentation at ITEXPO.   NICE Systems is the leading provider of Insight from Interactions, offering comprehensive performance management and interaction analytics solutions for the enterprise and public safety and security markets. Read more about the company here.   RT: Please outline your new corporate initiatives. BS: We recently introduced the NICE SmartCenter solution to the market. This innovative offering is geared towards achieving and maintaining high levels of performance across the enterprise, especially in the contact center. A central SmartCenter technology is its interaction analytics capabilities that allow businesses to extract valuable business insights from unstructured recorded interactions such as conversations and screen activity.

NeoPhonetics

September 7, 2007

I recently had the opportunity to ask NeoPhonetics executives about open source/open standards-based on IP communications, cost effective PBX platforms, and more.   NeoPhonetics designs, implements and supports custom VoIP telephone systems for enterprises with a specialty in open source Asterisk installations. As I mentioned a few days ago, the interest in open source systems is growing nicely as evidenced how rapidly TMC’s fonality’s training session sold out. | To learn more about the company, read this article published in TMCnet from earlier this year.   Please outline your new corporate initiatives. NeoPhonetics continues to focus on the proliferation of open source/open standards based on IP communications through the use of improved multi-vendor VoIP management platforms and location based management services. Our unified management system for Asterisk provides enterprise grade, fully redundant and distributed PBX architecture and centralized management and monitoring of an Asterisk PBX system to many business locations. The ease of use this new system enables rapid deployment by resellers and integrators.

Business Solutions magazine

September 7, 2007

I recently had the opportunity to ask Jay McCall, VoIP and Wireless Editor with Business Solutions magazine, about the evolution of SIP-based communications, the future of the market and more.   Business Solutions magazine is a publication geared toward executives of IT channel companies such as VARs, integrators, and solution providers.   To learn more about the publication, read this article published on TMCnet from earlier this year.   RT: How is IP communications changing your company’s strategy? We are currently evaluating an Asterisk-based IP system at one of our branch facilities.   RT: What pains does your company solve for customers? Business Solutions magazine helps our customers increase awareness in the channel.   RT: How has SIP changed communications? It has changed very little so far, but will likely change how we communicate within the next 12 to 24 months.   RT: How do you think the future of the market looks? SIP and VoIP are the future.   RT: How does the growth rate in the U.S. compare to the rest of the world? Because of the U.S. has a reliable traditional telephone infrastructure we have been slower to adopt wireless and VoIP technologies compared with Japan, China, and other countries.   RT: What do you think of Google and Apple entering the telecom market? The more players, the better it is for businesses and consumers.

Toshiba

September 6, 2007

I recently had the opportunity to ask David Fridley, senior product manager of IP Telephony at Toshiba America Information Systems, about the evolution of the IP communications space and the direction his company is taking.   To learn more about the company, read this TMCnet article published earlier this year. Interestingly I am writing this on a Toshiba laptop and I subsequently found the last answer very interesting.     RT: Please outline your new corporate initiatives? DF: Toshiba has reinvented itself from a provider of key/hybrid TDM systems to a provider of IP communication solutions for enterprises.

Excendia

September 6, 2007

It is difficult to start this column without a reference to Wildfire the personal assistant launched in the nineties we all thought would take over the world. Of course by “we” I mean the people attending trade shows in the telecom space in the nineties. Wildfire was an auto attendant system allowing you to speak to the machine as if it was human. It would understand you and perform many functions for you.
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