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Talkdesk Really Differentiates with Enterprise Contact Center

March 19, 2018

In a short amount of time Talkdesk has amassed 1,400 global customers according to an exclusive interview we had with CEO, Tiago Paiva (above left; Yours Truly on the right).

We've followed his company's progress since inception and through sheer will and a tremendous investment in engineering and development, the company has lured away many customers from not only legacy systems but other cloud providers. They bill themselves as a next-gen cloud using microservices, an API-driven CPaaS communication layer, built-in SMS, omnichannel and many integrations like Salesforce and ServiceNOW. They also have adopted the latest cybersecurity standards and guidelines such as SOCII, BPDR, HIPAA and PCI-DDS.

Talkdesk AppConnect

Tiago explains much of the reason for the company's rapid growth is due to the fact that nobody likes their contact center solutions. By focusing on things like quick set-up (about four weeks), free online training, AppConnect app store, custom dashboards, self-service changes and  data-based routing, the company's commitment to innovation is leading to market share gains.

Talkdesk Data-Based Routing

In addition, the system has an average 4.22 MOS score, greater than 99.99% uptime and six global data centers.

Customers include IBM, MongoDB and companies whose names we can't disclose.

As Enterprise Tech Buying Habits Change, Are You Ready?

January 17, 2018

Thomas Saueressig, SAP SE’s 32-year-old chief information officer, looks for commitment when evaluating vendor pitches. Technology firms that get his attention are those “with which I feel confident I can build a long-term strategic partnership,” Mr. Saueressig, one of the corporate world’s youngest CIOs, told CIO Journal's Angus Loten in an email.

That kind of brand loyalty is far less important to older IT buyers, according to new research by Spiceworks Inc., a networking platform for IT professionals, which identified key generational differences in how enterprise IT buyers find and engage with technology vendors. At the end of 2016, the number of millennials in the U.S.

Microsoft's LinkedIn Acquisition is API Integration on Steroids

June 18, 2016

Redmond just turned ecosystem lemons into lemonade

Microsoft has been uniquely positioned in the IT space for decades meaning it’s a massive target for the whole industry. In fact, the company is now in a similar position to Novell in the 1990s when it owned the corporate network server space. Redmond used its dominant position in supplying endpoint software to also sell server operating systems and wiped out Novell.

Twitter and Yahoo to Merge?

June 3, 2016

Trump's Twitter Lead is the Real Force That's Awakened

January 4, 2016

Social media has become a major force in politics. This medium has allowed candidates to directly connect with supporters – without the need for filters. The interesting change in this year’s election cycle has been that Donald Trump, a Republican, is the leader in the Twitter wars. Yes, he has celebrity status but his main rival, Hillary Clinton is not new to the world of politics – meaning she has had lots of time to gain a following as well.

App Designed by 14-Year-Old Girl Could Help Fuel Diversity in Tech

August 12, 2015

A huge talking point in the media is how to get more girls interested in technology as a career.

Just this month, in fact, President Obama made a push to get more diversity in tech, Intel touted its diversity numbers and Tesla promoted  its female engineers on Twitter with the hashtag #ILookLikeAnEngineer. 

We build cars #ILookLikeAnEngineer

— Tesla Motors (@TeslaMotors) August 12, 2015

The explosion in smartphone and app use, is a universal phenomenon - everyone has been exposed to the wonders of tech. Still, there are far more boys than girls entering the fields of science and technology.

This is why I hope 14 year-old Naomi Benenson's new social-wishing app wish2wish becomes a smash hit. 

I Posted an Anti-Amnesty Petition in Hostile Territory,

November 14, 2014

If you’re paying any attention at all, you know there was a major Republican victory in the recent midterm elections and in January a Republican majority in the Senate will join the Republican majority in the House. It was known before the election that President Obama planned to use an executive order to promote backdoor amnesty.

This was likely part of the reason for the major loss in the election but the president has decided to proceed anyway and very soon we expect him to cease deportations of millions of illegal immigrants.

Recent immigration tweets - surprisingly, most results of my search were news sources

GOP debates its immigration strategy as Obama prepares executive action (Washington Post)

— memeorandum (@memeorandum) November 14, 2014

.@krauthammer on potential #Obama #immigration action: “I believe it is an impeachable offense.” #KellyFile

— Fox News (@FoxNews) November 14, 2014

Some of the outlets where people discuss these issues are of course social media sites like Twitter and Facebook.

What Skype for Web Means for WebRTC

November 14, 2014


Skype has finally decided to bring its VoIP and video platform to the web in an effort to better compete with a new wave of companies leveraging browser-based WebRTC technology. Today, they announced Skype for Web (Beta) which works with Chrome, Firefox and IE 10 or above. Recently, I mentioned how Microsoft has really been making some smart moves lately which make the company more relevant and ORTC/WebRTC support is certainly one of the most important areas in the communications space. My colleague Doug Mohney agrees when he says this isn't your father's Microsoft.

The simple reality about this move is it may make it tougher to compete with Skype as a pure WebRTC video or audio play as Skype obviously has a bigger name and bundles its solution with other Microsoft products.

Saepta Wants to Be the Go to Survey Service

September 3, 2014

“From the moment you get up in the morning, you start to make decisions and I believe people love to engage through asking questions and getting answers,” said Bruce Hendrix, CEO and cofounder of Saepta, a new company with a focus on providing quick and easy surveys to the masses. The company’s website in-fact seems to be a social media hub for opinions.

While taking surveys isn’t new – people have been doing this for years, Saepta wants to differentiate itself by providing short and simple ones which are powered by social media and are transparent. They believe they have easier-to-build surveys than the competition and their ability to quickly share and even embed them sets their solution apart from other services.

Should You Sell Companies that Actively add Diversity

July 24, 2014

Something fascinating is happening in the world of tech. It would seem that based on the comments of some, the entire industry is racist and has somehow avoided lawsuits. As a result of high-profile accusations, Twitter like others in silicon Valley has recently posted that they will start to increase their diversity. They explain they will be more proud of themselves if they are more diverse.

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