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Rich Tehrani
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| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Social Networking

Why I'm Almost Able to Recommend You Ditch iPhone E-mail for Boxer

July 12, 2013

The Boxer email client for iOS may be one of the better productivity tools you will find as it is easier to use in many ways than the native iOS e-mail app on the iPhone. I’ve been using Boxer for some months now and until the most recent version, 2.6.0, I didn’t feel comfortable recommending it. What has changed is the support of landscape mode when composing messages.

Perhaps the most important benefit of the app is the ability swipe a message to delete it while having a quick undelete available until you take another action within the app.

Moped 2.0 Blends Social, Messaging and Cloud Storage

June 6, 2013

There are a plethora of apps to communicate but precious few bubble up to the top. Quite often a company comes up with an idea for a service which improves on another form of communications. Tweetdeck and Hootsuite come to mind as examples.

Another new option is Moped 2.0 which goes live as you read this entry and allows users to more easily communicate with their social circles while adding in the capability of sharing media.

Yahoo! Should Buy Waze

June 4, 2013

If you haven’t checked out the TMCnet feature by Josh Alexander about companies Yahoo! should purchase, please do… I’ll wait. Ok – now that you’re back – isn’t this guy funny? It isn’t too often I read an article about tech where I learn things and also laugh out loud.

NextPrinciples Looks to Simplify Social Customer Interactions

April 10, 2013

Love it or hate it, social media has to be embraced by companies who are interested in communicating with their customers where they spend an increasing amount of their time. Yet scaling social media interactions is truly challenging. A company called NextPrinciples is looking to simplify the complexity of integrating social into your company with its Insight-To-Action Platform.

When I asked Ted Sapountzis Head of Marketing & Product Management with the company what pains they eliminate for customers he told me his company provides them with a unique platform which integrates analytics, listening, monitoring and engagement together.

Has the SEC killed the Press Release?

April 4, 2013

Has the SEC just signed the death warrant for the press release market? Possibly. Standard operating procedure today is to distribute press releases through established services like Business Wire and PR Newswire but thanks to the SEC, you can post your news on social sites – as long as users are told where to look.

Chorus.im Reduces IM Islands with HTML5

April 2, 2013

With the billions of messages sent each year it is tough to come to the conclusion that messaging is broken but it is. If I send an SMS from a cell phone for example it typically goes to another cell phone. Lets say I am on a PC and want to communicate via SMS - I can use an email gateway but I would have to know which carrier first before I choose a gateway. For example Vodafone in western Japan uses the following gateway address: number@n.vodafone.ne.jp while Vodafone in Okinawa uses the following slightly different address: number@q.vodafone.ne.jp.

Microsoft, Facebook, Apple and Google: France's War With US Tech Firms

March 13, 2013

Ten years ago the people of France had to deal with a major challenge – English tech words were beginning to become more popular than baguettes. As a result, the country’s Culture Ministry banned the term e-mail and replaced it with the term Courriel. A decade later, the country decreed the word hashtag shouldn’t be used but instead they suggested 'mot-dièse' which we believe may be French for “too much time on our hands due to overly generous government handouts.”

The country’s battle against tech terms coming from the US is dwarfed only by the country’s attack on US tech corporations.

IPgallery Helps Carriers Become Social Hub and More

March 1, 2013

Communications service providers once the center of the customer's world have awoken to the new reality - social and apps are the new hub. In fact, Facebook, Twitter and a wave of other social networks have fully overtaken the telephone number as the primary method of communicating among many - especially younger users. Then there are the the OTT VoIP and video vendors such as Skype. The telephone number has gone from being a protected client relationship to an afterthought.

Comverse Gets Social at MWC2013

February 28, 2013

Comverse showed me their Share solution at Mobile World Congress 2013 which allows carriers to deliver a Facebook app giving the user a portal into their subscriber account. Once you enter the app, you are prompted to enter a phone number and are subsequently sent a text message allowing you to get a code which enables authentication.

At this point you can check your account balance, send notes to customer care and more. The operator benefits as well because they can mine the user likes and preferences allowing them to determine for example if they may be a candidate for a bundle or special offering.

Verizon MiFi and Boingo Indispensable

February 8, 2013

Some time back Verizon Wireless sent me a MiFi device to test and I have used it as a long-term review unit and am blown away at how useful it has become. Recently at ITEXPO in Miami I was able to use it instead of hotel WiFi which often can cost $15/day. Moreover, there was one hotel I stayed at this past month where the position of the hotel meant 4G didn't work from any provider - and it turns out I paid through the nose for hotel WiFi. I happened to use three devices and I got charged for each one (almost daily) for seven days. I didn't notice that there was a per-device charge as typically this isn't the case at the hotels I use.

Although I didn't get charged $315, that is what I would have paid had I used each device each day and the hotel didn't take some of the charges off my bill.

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