17 result(s) displayed for ACD (1 - 17 of 17):

Dialogic/NMS Acquisition Discussion and Analysis

On a recent call with Jim Machi, Senior Vice President Marketing Dialogic Inc.I had a chance to ask a number of questions regarding his company's pending acquisition of the platform division of NMS. The deal is subject to shareholder approval...

Posted on September 12, 2008 10:41 AM

Audrey Audix on CNBC

I am a huge CNBC and Larry Kudlow fan (he should be president IMHO) so when I heard that Audrey Audix otherwise known as Lorraine Nelson will be the voice behind a bunch of CNBC Larry Kudlow ads, I thought...

Posted on August 12, 2008 9:52 AM

Interactive Intelligence on Contact Center Growth and More

One of the most innovative communications companies around certainly has to be Interactive Intelligence. Consider the company saw the unification of communications happening in the mid-nineties and launched products to take advantage of what they saw as a huge...

Posted on August 10, 2008 12:05 PM

Buy a VAR/Interconnect in Los Angeles

I came across a VAR/Interconnect for sale in Southern California. Quite often, people come to me when looking to acquire companies so I thought I would let my readers know about this opportunity.The company is well-established and the management will...

Posted on July 21, 2008 11:22 AM

Contact Center and Service Provider Similarities

I have been seeing an interesting trend in the communications space. In the last 2-3 years, more and more companies who used to focus on service providers have expanded their focus into the call center space. Acme Packet and NextPoint...

Posted on July 17, 2008 2:50 PM

Mind CTI Interview: Monica Eisinger

In the past few years there has been tremendous interest paid to VoIP and the underlying internet protocol which allows IP communications to take place. For those people who started to pay attention to the communications space in the last...

Posted on April 7, 2008 11:11 AM

Packet8 Links With SalesForce.com

In the race to differentiate IP communications services, a natural area  for service providers in the business market to look is the CRM space. Integration with customer relationship management systems is common in large enterprises and even medium companies have...

Posted on April 3, 2008 10:03 AM

LiteScape's Unified Communications Applications

One of the more interesting unified communications companies is Litescape. They are doing new things in the UC space and more importantly, I can't think of another company who does what they do. The company's Oncast solution enables phones...

Posted on March 23, 2008 9:29 PM

Prosody X Gets a Win

Aculab's Prosody X had a big win recently as Interactive Intelligence just signed on to use this PCI-based media processing card featuring on-board IP infrastructure, 600 media resource channels per card, redundancy and more. One of the reasons for this...

Posted on March 14, 2008 2:50 PM

Call Center Flash Demo

Over a decade ago I came across Interactive Intelligence, a company who looked at the call center space as an area ripe with opportunity. They decided to market products which did exactly the opposite of what others were doing at...

Posted on October 4, 2007 6:22 PM

PerformanceEdge

For many companies with thousands of call center agents the concept of optimizing contact center performance is akin to optimizing the US government. In either case you must ask yourself how you know when you are truly optimized and the...

Posted on September 10, 2007 12:21 AM

Toshiba

I recently had the opportunity to ask David Fridley, senior product manager of IP Telephony at Toshiba America Information Systems, about the evolution of the IP communications space and the direction his company is taking.   To learn more about...

Posted on September 6, 2007 12:14 PM

Smoothstone

I recently had the opportunity to ask Jeff Wellemeyer, chairman and CTO of Smoothstone, about the most recent call center solutions and the path Smoothstone is taking to create greater customer satisfaction.   Smoothstone is an IP communications provider...

Posted on August 15, 2007 11:13 AM

IVR Technologies

I recently had the opportunity to ask IVR Technologies Vice President of Business Development Barry Sher about his business and the direction he is taking the company.   IVR Technologies is a software development company providing integrated application, media and...

Posted on August 11, 2007 3:11 AM

Skype Trunking

VoSKY Technologies Enables Skype Trunking and More Many companies are using Skype in their business but generally speaking these are Skype islands which do not interconnect with the plethora of telephony equipment in the organization. For example the ACD...

Posted on June 19, 2007 2:52 AM

Dialogic Does Video

When it comes to the world of communications, the development world used to revolve around Dialogic. Ten years ago you virtually had to buy a DSP resource board from this company or one of its smaller competitors if you wanted...

Posted on April 9, 2007 10:36 AM

TMC University Kicks Off

Here is a look at the start of TMC University 101 at ITEXPO in San Diego. Tomorrow TMC U 201 kicks off. The conferences are looking great. Blogged via wireless handheld click Play button above to play video...

Posted on October 10, 2006 4:31 PM