CRM tag
25 result(s) displayed for CRM (1 - 25 of 165):
NextPrinciples Looks to Simplify Social Customer Interactions
Love it or hate it, social media has to be embraced by companies who are interested in communicating with their customers where they spend an increasing amount of their time. Yet scaling social media interactions is truly challenging. A company...
SugarCon 2013 Kicks off this week in NYC
I am spending some time at the Sugar CRM SugarCon 2013 conference this week to learn about the trends in the customer relationship management space. ...
At Stew Leonard's Deciding Who to Serve First
I had a fascinating trip recently to Stew Leonard’s where I witnessed employees having a conversation about customer service. If you aren’t familiar, “Stews” as we affectionately call it started in 1969 and is a huge grocery store in TMC’s...
Oracle Customer Experience Live Blog
The event is about to begin.Judy Sim CMO takes the stageMark Hurd President takes the stage.Mark started off talking about the need for happy customers. Only 30% of customers can engage with customers on mobile - few of these people...
Will Nimble 2.0 take Social CRM Mainstream?
Recently consumer products manufacturer P&G – one of the largest advertising spenders at over $9B announced it will cut its marketing headcount in-part because advertising on Facebook and Google is more efficient. The maker of Gillette and Pantene products is...
Salesforce Cloudforce NY 2011 Live Blog
I am headed to NY as I post. Check back for updates throughout the day.Heading to the keynote there was a DJ in the atrium of the Jacob Javits Center playing techno music wearing a shirt that said I Cloud...
Headed to Cloudforce New York. Can't Wait to Hear from Marc Benioff
Tomorrow I head to New York to the Salesforce.com Cloudforce conference where according to the company we will hear how companies such as Facebook, NBC Universal, Burberry and Disney are reinventing themselves as social enterprises with social, mobile and cloud....
Will Call Center Gamification Increase Productivity?
Recently I had a chance to speak with Oscar Giraldo and Ariel Cordiviola Palaia the CPO of Arcaris regarding his company’s new contact center performance management software named PLAYCALL which “gamifies” performance allowing agents to see how their performance ranks...
Why a Cloud Computing Magazine? Why Now?
I am very excited to be going to the Cloud Expo next week in Silicon Valley - it is always a great show and I have lots of video interviews set up. I have been to the last three east...
New Interactive Intelligence Quick Spin Cloud Contact Center Trial Portal
Coming off the first six months of 2011, Interactive Intelligence enjoyed cloud-based revenue growth numbers of 58% while orders increased a whopping 146% during the same period. Moreover, the cloud accounted for 26% of the company’s total new order dollar...
Benbria Evolves into Social CRM
Marketing has never been so complicated and social media has only taken something which was difficult and added levels of complexity. Recently at ITEXPO in Austin, Texas, TMC hosted its first CMO Summit and the consensus at the event was...
Is Your CRM a Bigger Disaster than Hurricane Irene?
Want successful CRM? Its the empathy, stupid.A recent experience reminded me of the importance of handling customers well, especially in times of need. Case in point, I was scheduled to go to the Salesforce Dreamforce event next week and I...
Got Big Telecom Data? You Need Infinity Ear from Empirix!
OK, this isn’t a real product name – yet but you could potentially help pick it – be sure to let the company know if you have a name for their new product line.I sat down with Tim Moynihan and...
Latest Trends in Speech Technology, CRM, IVR, Collaboration and Cloud Computing
Speech analytics in greater demand At the recent SpeechTek 2011 conference in New York I gained some great insight into the state of speech technology. For example, Jeff Schlueter of Nexidia told me his company’s speech analytics solutions have been...
Nuance Takes Speech Technology Literally into the Clouds
I recently spent some time at the Speechtek 2011 event in New York and while there I had a chance to speak with a number of companies including Nuance Communications and in my conversation with company representatives Dena Skrbina and...
CMO Summit at ITEXPO West 2011 in Austin
Marketing departments have never had to deal with the level of technology and complexity that exists today. SEO, social, deal sites, print, TV, radio, online ads, online communities, resource centers, lead generation, CRM management, analytics and so on. Just this...
Marketing Goes Almost Painfully Local
Pay attention, you might just overhear something One of the most memorable business stories I hav e heard was when a consultant friend of mine flew to a large customer to quote on a substantial project. He was traveling with...
HP Itanium Feud with Oracle Hurts Customers Most
Oracle is Big Enough to Strike Fear and Low Key Enough to Escape Massive Media Scrutiny Oracle is fiercely competitive - in and out of the water The rivalry between HP and Oracle is definitely heating up and the endgame...
Poor CRM = Go Directly to Jail
Remember a few months back when I wrote that providing poor CRM could dent your SEO? The story revolved around website Decormyeyes.com - and its owner Vitaly Borker who was generally rude and insulting to customers. He went so far...
The Ultimate Social CRM Prank
While typical negative social CRM experiences are sent via Twitter and Facebook, occasionally companies get their reputation tarnished via Youtube. This is the case in one of the most elaborate pranks ever where a container was dropped in front of...
Facebook Worth $50B, Where is your Social CRM Strategy?
Look, I don’t know if Facebook is worth $50 billion but I can tell you with its massive momentum acceleration in users and page views, advertising revenue will continue to grow at a geometric rate. The company has about two...
9 Social CRM Tips For 2011
Facebook Just Overtook Yahoo in unique visitors and you Still Have no Social CRM Strategy? Facebook just overtook Yahoo by a comfortable amount to become the third largest website in the world according to comScore. The world’s leading social networking...
TMC Seeks Product Marketing Manager
How TMCnet Global Online Communities look online (Click to enlarge or go to TMCnet to see a larger version) (Channels run along the left border)Due to great success achieved by TMC's customers, we have seen massive growth in our online...
Google Now Ranks Based on CRM
This past weekend I was fairly amazed to read about how a retailer of glasses with very high rankings on Google seemed to thrive on providing service which is extremely aggressive and even hostile. The site, DecorMyEyes.com has an owner...
Is This What Social CRM 2.0 Looks Like?
Will robots talking to robots be the future of social networking? In the last few months one of the conversations about social CRM which has stuck in my mind was when someone told me that once they find their company...
