25 result(s) displayed for Call Center (76 - 100 of 109):

Network Security and Home Based Agents

I am at a good friend's house today and they have a problem with their laptop. My friend is a lawyer and while we debate the merits of the Cisco vs. Apple iPhone case I am also helping fix their...

Posted on January 13, 2007 7:31 PM

Purple Heart Alpha 911 Keynote

I just finished up my keynote presentation for the Alpha 911 class of the Purple Heart Foundation and got a chance to thank the disable veterans of this country for all they have done to keep America safe and Secure....

Posted on January 12, 2007 5:10 PM

VoIP Changes the Lives of Disabled Veterans

Many people know how VoIP has changed lives and how it has allowed communications to take place among people who previously could not afford to communicate. Voice over IP is obviously disruptive but at the same time it has changed...

Posted on January 5, 2007 3:01 PM

Channels

One of the fastest growing areas of TMCnet is the channels program which are micro-communities of interest. These channels focus on so many topics I can’t list them all but a few of the more recent ones are here for...

Posted on January 4, 2007 11:45 AM

A Look inside the Call Center

What is happening in today's call center could be surmised up by a recent survey by Witness Systems discussed in this article on TMCnet. One question worth noting asks what the number one challenge is in the call center....

Posted on December 17, 2006 2:09 PM

Jon Shaprio: Larger Than Life

One comment I made in article a few months back has turned into a fun conversation in the industry. I called Jon Shapiro “Larger than Life.” Apparently this led to much ribbing of Jon and someone even designed a photo...

Posted on December 15, 2006 10:10 AM

Nuance: Bright Future

Mass based Nuance Communications seems to have a very bright future with strong sales of desktop, medical and call center speech systems. The company has enviable market share: 90% in desktop dictation, 80% in call centers, and 60% in health...

Posted on December 14, 2006 6:36 PM

Altitude Software

As you may recall I was in Lisbon Portugal just last week and while there I had a chance to meet with Altitude Software an IP contact center software company who is very successful in Europe, South America, the middle...

Posted on November 2, 2006 8:14 PM

ITEXPO: Eli Bordow Speaks

The Self-Healing, Self Optimizing Call CenterEli Borodow who was recently CEO of Telephony@Work -- now a part of Oracle -- did a great job speaking at the Call Center 2.0 Conference this morning and gave a riveting speech about how...

Posted on October 12, 2006 7:35 PM

TMC in Stamford Advocate

TMC was featured on the front page of the business section of the Stamford Advocate newspaper today. It was also in the Hartford Courant (at least online – I am not sure if it made the printed version on Sunday)...

Posted on September 3, 2006 5:31 PM

Tier One Service Providers Worldwide

I have never seen so many registrations form Tier one service providers at any previous TMC event. This Internet Telephony Conference & Expo this October will have a massive showing of Tier 1 and smaller providers. In addition we are...

Posted on September 1, 2006 1:34 PM

Verizon Wireless a Call Center 2.0 Case Study

The wireless communications sector is one of the more interesting businesses around as they generate billions and billions in revenue and spend millions on ad campaigns such as “We have the least dropped calls.” It just seems so weird in...

Posted on August 21, 2006 4:01 PM

Get Human

I recently came across a very funny video clip that teaches callers how to get right to a live operator. It takes tips from a website called gethuman.com and you'll learn tips like mumbling, hitting zero repeatedly and other tips...

Posted on June 3, 2006 9:28 PM

Call Centers Changing Lives

I actually felt good writing this story. Like I was contributing to something bigger than anything I have written about previously. I hope you read it, it moves you and you find a way to have your corporation participate in...

Posted on May 24, 2006 8:51 AM

New Call Centers

Here is a new resource for people who are interested in tracking all of the new call centers that are opening in the world. This page will keep you up to date on the newest call centers, the location, number...

Posted on May 22, 2006 9:44 AM

What Happens Here Now Gets Out

Much to the horror of millions of carefree visitors to this Mecca in the dessert, apparently what happens here no longer stays here. VEGAS.com claimed a big win, increasing their sales by 85 percent with Interactive Intelligence (News - Alert)’s Customer...

Posted on May 18, 2006 2:49 PM

Joe Sanscrainte

For companies who have call centers and were in any way affected by the do not call list, you may be familiar with a company called Call Compliance and its former general counsel and director of regulatory affairs, Joe Sanscrainte....

Posted on May 2, 2006 1:01 PM

Channels

Be sure to check out the TMCnet channels when you get a moment… Think of them as micro-publications on various topics. There are a number of new ones here and there are XML feeds on the channels if you would...

Posted on April 22, 2006 5:58 AM

Channels

Be sure to check out the TMCnet channels when you get a moment… Think of them as micro-publications on various topics. There are a number of new ones here and there are XML feeds on the channels if you would...

Posted on April 22, 2006 5:58 AM

Speaking at the ATA next week

Yes I am on my way to Louisville, Kentucky to speak on VoIP to a group of hundreds of resellers and next week I get the privilege of addressing a different group altogether – contact center executives. What I like...

Posted on April 18, 2006 6:24 PM

Call Center 2.0 Sponsor

TMC’s new Call Center 2.0 conference is off to a strong start… We are putting together the conference content of this event as I write this and so far there is strong sponsor interest with Spanlink being our first...

Posted on April 10, 2006 12:37 PM

Call Center 2.0

The following is my High Priority Column in the April 2006 issue of Customer Interaction Solutions Magazine.---The modern call center industry is about 25 years old, yet it remains on the forefront of customer interactions.  Paradoxically, for many years, call...

Posted on April 4, 2006 5:37 PM

State of the Industry

The following is a portion of my April 2006 Internet Telephony Magazine Publisher's Outlook:I have been on a trade show tour recently and I can't tell you how excited I am to have chosen the VoIP industry as my home....

Posted on March 30, 2006 5:11 AM

Call Center Mexico

I was reading yet another article today from David Sims, this one focusing on VoIP security. It is quite good and I also saw that it is running on TMCnet’s Call Center Mexico channel. I was not aware this channel...

Posted on March 24, 2006 5:34 PM

Multisite Call Center Webinar

I wanted to invite the readers of my blog to join in learning about Multisite Call Center Strategies to Reduce Costs and Increase Productivity. Here is an e-mail explains the webinar in more detail.---------Dear Colleague,As an industry professional, we wanted...

Posted on March 6, 2006 2:04 PM