Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
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Call Center tag

Drill down on Call Center search:

25 result(s) displayed for Call Center (101 - 125 of 217):

Selling Communications in a Recession

Thoughts from Jon Arnold and a discussion regarding Nortel, Avaya and Cisco How do companies navigate a slower economy? Well, you first need to show strength to ensure your potential customers are not scared off. As Jon Arnold points...

Off To Dialogic One in San Diego

I am off to the Dialogic One Conference in San Diego and hope to be back online in a  few hours. I hope you are having a great week and I look forward to seeing many of you there....

Dialogic One 2008 San Diego

I will soon be heading out to the Dialogic One event in San Diego and hope to see my friends and colleagues there. Dialogic has been and continues to be a major communications infrastructure player. As the markets have evolved,...

Google Releases 2001 Search

Google recently celebrated its 10 year birthday and the present it gives us is the ability to search the company's index from the past. 1998 is not available due to technical reasons but 2001 is. This is a great year...

Contact Center Update

There are some very positive contact events worth sharing. The first bit of news has to do with how Voxify helped callers prepare for hurricanes Gustav and Ike. Voxify used its managed speech solutions to help hotels and airlines handle...

ITEXPO West 2008 News to Date

To keep up with some of the news from this week's ITEXPO here at the Los Angeles Convention Center, check out the following show dailies from the past three days. Tuesday, September 9thThursday, September 11thMonday, September 15thHere is a news...

Telus Nabs Huge VoIP Deal

Congratulations are in order to Telus who won a $7 million dollar deal with an 18 month RFP to provide VoIP and call center solutions to Vancouver's 311 contact center which supports 200 sites including City Hall, the 311 Contact...

60 Crucial IP Communications Interviews

Whenever I go to a conference, I learn a tremendous amount from the people I meet at the show. I really enjoy the impromptu networking which takes place at events as it allows me to learn so much about what...

Call Center Software Community

Looking for call center software by chance? If you are and/or you want to keep up to date on the latest happenings in the call center space then you should be bookmarking the new Call Center Software -- Global Online...

Outrageous Interactions Contest Counting Down

I received an email reminding me the Outrageous Interactions contest has almost come to a close. Only days remain in fact for you to submit your story and potentially win a trip to Hawaii. Here is an email Interactive...

Tell Your Call Center Story: Go To Hawaii

Interactive Intelligence has a really interesting contest going on... Outrageous Interactions. The goal is to tell the most unusual but true call center story -- you know when a caller speaks with you and says something so amazing you can't...

Communications, Speech Markets Have Positive Outlook

Two days -- two shows, two cities and two trains which left at dawn. Wow... What a rush. What I picked up from the Channel Partners (Boston) and SpeechTek (New York) shows is  the communications market and the call...

VoIP Growing at 53% to $24 Billion

The VoIP opportunity is still huge according to a new report from Infonetics Research. At a time when many industries are really hurting, hosted VoIP and managed IP PBX services grew 53% to $24 billion in 2007 after surging 66%...

Speech Recognition Licence Savings

If you aren't aware - I run a media company. My company's website -- TMCnet.com gets between 2-3 million unique visitors from around the world each month and up to 40 million pages are viewed each month as well. In...

Interactive Intelligence on Contact Center Growth and More

One of the most innovative communications companies around certainly has to be Interactive Intelligence. Consider the company saw the unification of communications happening in the mid-nineties and launched products to take advantage of what they saw as a huge...

Buy ITEXPO Plane Tickets Soon

Good news: I have noticed plane fares for trips to ITEXPO this September 16-18, 2008 in Los Angeles have dropped by hundreds of dollars in many cases. As a show organizer, nothing makes me happier than having our event more...

My Tips to Resellers and VARs

97 Degrees in Dallas And it is CoolWell it is relatively cool anyway. Compared to the rest of thee week, 97 feels downright arctic. ;) I think the humidity levels are lower as well. I had a great talk today...

Buy a VAR/Interconnect in Los Angeles

I came across a VAR/Interconnect for sale in Southern California. Quite often, people come to me when looking to acquire companies so I thought I would let my readers know about this opportunity.The company is well-established and the management will...

ITEXPO Prius Giveaway

I have had a number of positive comments about the fact that we are giving away a Toyota Prius at ITEXPO in LA, September 16-18, 2008. Most of the comments are thanking me/TMC for being environmentally friendly and more importantly...

Open Source CRM Resources

If you are interested in knowing more about the open source CRM space, this webinar series and channel may be of interest. The next live webinar in the 3-part series takes place July 9th 2:00 pm EST and the last...

Is Ribbit The Phone Company of the Future?

As telephony opens up, many companies are looking to take advantage of the new possibilities  communications offers. One example is Ribbit, an organization which bills itself as Silicon Valley's first phone company. According to Crick Waters (pictured) one of...

The Importance of Communications

Do we realize the importance of what we do? I have been thinking about this question a great deal lately. I see the amazing technology being developed by the entire industry and I just can't help but wonder - do...

Call Centers Aid Iowa

Time and time again, today's call center industry -- especially outsourcing companies such as West, APAC, Infocision and others have helped benefit mankind by offering their services to help with worthy causes. For example, many charity events have incoming donation...

Nortel User Group 2008

I am off to Dallas for this event. Maybe I will see you there. Back online soon. -- Rich...

Salesforce.com Grows 50%

If you have any doubts about the growth of CRM and the growth of SaaS models, I advise you to consider the fact that Salesforce.com just announced earnings up 52% for the quarter -- year-over-year. Here are some financial stats...
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