Call Center tag
25 result(s) displayed for Call Center (151 - 175 of 201):
Business Solutions magazine
I recently had the opportunity to ask Jay McCall, VoIP and Wireless Editor with Business Solutions magazine, about the evolution of SIP-based communications, the future of the market and more. Business Solutions magazine is a publication geared toward executives...
LiveVox
I recently had the opportunity to ask Louis Summe, CEO of LiveVox, about the company’s on-demand contact center solutions, their customers, and the IP communications space. LiveVox provides on-demand, voice application solutions integrated with existing systems. The company is...
Excendia
It is difficult to start this column without a reference to Wildfire the personal assistant launched in the nineties we all thought would take over the world. Of course by “we” I mean the people attending trade shows in the...
Call Center Consolidation
There is more and more talk of call center consolidation and suites of products from single vendors seem to be what analysts and many companies are clamoring for. I came across an interesting twist on getting educated on this space...
Call Center Outage
A call center outage could be disastrous for your business. Some of the largest call centers sell millions of dollars worth of products and services each hour so an outage of minutes can be devastating to the bottom line. According...
Call Center CRM Stories August, 17 2007
While technology has a bewildering effect on the medical industry it seems one of the areas ripest for improvement and change is that of the interaction of patient and doctor. A recent article on TMCnet details how HD videoconferencing is...
IVR Technologies
I recently had the opportunity to ask IVR Technologies Vice President of Business Development Barry Sher about his business and the direction he is taking the company. IVR Technologies is a software development company providing integrated application, media and...
Call Center/CRM Stories August 10, 2007
Big news this week in call centers and CRM as we find call center quality is improving. This is great news. There is more below so take a read if you want to learn about peace in the Middle East...
Call Center/CRM Stories August 3, 2007
Here are the call center/CRM stories for the week of August 3, 2007. Enjoy. I really don’t have a favorite but if you press me I might say the Argentina and Central American call center stories are of interest. ...
Call Center Stories Week of July 20, 2007
Here are some great call center and CRM stories from the week. There is a very strong Latin flavor as you can see below. Stories about Brazil, Mexico and Argentina. Using CRM Software Solutions to Increase Sales Revenue Call...
Call Center/CRM News July 6, 2007
Here is the latest in the contact center and CRM space. Interesting topics consist of call center trends in Mexico and New Zealand. I have always wanted to go to New Zealand by the way and just haven’t found the...
TMCnet Goes Twitter
It seems like if you are under 18 you spend a good deal of time twittering on well – Twitter. Since my typical reader is above 18 you may not be aware that Twitter is a service allowing you to...
Oracle
The Oracle machine seems to keep rolling along day after day, week after week. Not only does the company continue to acquire best of breed companies and add them to their product/service offering they are also busy spending time educating...
Open-Source Call Center
It would seem the open-source call center market is beginning to heat up with a new call center offering from Fonality aimed at companies with between 2-200 seats. The product, PBXtra Call Center is includes capabilities such as branch office...
Microsoft Unlimited Potential
Bill Gates is on record as ridiculing the $100 laptop earmarked for third world children… The reason he disliked the device is because the specs did not measure up to what he thought such a computer should and could be....
TMCnet Goes International
Today is a momentous occasion for me as TMCnet has gone international developing continent-specific editions for Latin America, Europe, Asia the Middle East and Australia. You will find these country choices on a grey horizontal bar at the top...
Dialogic Cruise
I am headed to downtown Miami now where I will be on a cruise with Dialogic partners and the Dialogic team. This will conclude the Dialogic One event. The weather is pretty nice here so I expect to have a...
Network Security and Home Based Agents
I am at a good friend's house today and they have a problem with their laptop. My friend is a lawyer and while we debate the merits of the Cisco vs. Apple iPhone case I am also helping fix their...
Purple Heart Alpha 911 Keynote
I just finished up my keynote presentation for the Alpha 911 class of the Purple Heart Foundation and got a chance to thank the disable veterans of this country for all they have done to keep America safe and Secure....
VoIP Changes the Lives of Disabled Veterans
Many people know how VoIP has changed lives and how it has allowed communications to take place among people who previously could not afford to communicate. Voice over IP is obviously disruptive but at the same time it has changed...
Channels
One of the fastest growing areas of TMCnet is the channels program which are micro-communities of interest. These channels focus on so many topics I can’t list them all but a few of the more recent ones are here for...
A Look inside the Call Center
What is happening in today's call center could be surmised up by a recent survey by Witness Systems discussed in this article on TMCnet. One question worth noting asks what the number one challenge is in the call center....
Jon Shaprio: Larger Than Life
One comment I made in article a few months back has turned into a fun conversation in the industry. I called Jon Shapiro “Larger than Life.” Apparently this led to much ribbing of Jon and someone even designed a photo...
Nuance: Bright Future
Mass based Nuance Communications seems to have a very bright future with strong sales of desktop, medical and call center speech systems. The company has enviable market share: 90% in desktop dictation, 80% in call centers, and 60% in health...
Altitude Software
As you may recall I was in Lisbon Portugal just last week and while there I had a chance to meet with Altitude Software an IP contact center software company who is very successful in Europe, South America, the middle...
