Call Center tag
25 result(s) displayed for Call Center (176 - 200 of 201):
ITEXPO: Eli Bordow Speaks
The Self-Healing, Self Optimizing Call CenterEli Borodow who was recently CEO of Telephony@Work -- now a part of Oracle -- did a great job speaking at the Call Center 2.0 Conference this morning and gave a riveting speech about how...
TMC in Stamford Advocate
TMC was featured on the front page of the business section of the Stamford Advocate newspaper today. It was also in the Hartford Courant (at least online – I am not sure if it made the printed version on Sunday)...
Tier One Service Providers Worldwide
I have never seen so many registrations form Tier one service providers at any previous TMC event. This Internet Telephony Conference & Expo this October will have a massive showing of Tier 1 and smaller providers. In addition we are...
Verizon Wireless a Call Center 2.0 Case Study
The wireless communications sector is one of the more interesting businesses around as they generate billions and billions in revenue and spend millions on ad campaigns such as “We have the least dropped calls.” It just seems so weird in...
Get Human
I recently came across a very funny video clip that teaches callers how to get right to a live operator. It takes tips from a website called gethuman.com and you'll learn tips like mumbling, hitting zero repeatedly and other tips...
Call Centers Changing Lives
I actually felt good writing this story. Like I was contributing to something bigger than anything I have written about previously. I hope you read it, it moves you and you find a way to have your corporation participate in...
New Call Centers
Here is a new resource for people who are interested in tracking all of the new call centers that are opening in the world. This page will keep you up to date on the newest call centers, the location, number...
What Happens Here Now Gets Out
Much to the horror of millions of carefree visitors to this Mecca in the dessert, apparently what happens here no longer stays here. VEGAS.com claimed a big win, increasing their sales by 85 percent with Interactive Intelligence (News - Alert)’s Customer...
Joe Sanscrainte
For companies who have call centers and were in any way affected by the do not call list, you may be familiar with a company called Call Compliance and its former general counsel and director of regulatory affairs, Joe Sanscrainte....
Channels
Be sure to check out the TMCnet channels when you get a moment… Think of them as micro-publications on various topics. There are a number of new ones here and there are XML feeds on the channels if you would...
Channels
Be sure to check out the TMCnet channels when you get a moment… Think of them as micro-publications on various topics. There are a number of new ones here and there are XML feeds on the channels if you would...
Speaking at the ATA next week
Yes I am on my way to Louisville, Kentucky to speak on VoIP to a group of hundreds of resellers and next week I get the privilege of addressing a different group altogether – contact center executives. What I like...
Call Center 2.0 Sponsor
TMC’s new Call Center 2.0 conference is off to a strong start… We are putting together the conference content of this event as I write this and so far there is strong sponsor interest with Spanlink being our first...
Call Center 2.0
The following is my High Priority Column in the April 2006 issue of Customer Interaction Solutions Magazine.---The modern call center industry is about 25 years old, yet it remains on the forefront of customer interactions. Paradoxically, for many years, call...
State of the Industry
The following is a portion of my April 2006 Internet Telephony Magazine Publisher's Outlook:I have been on a trade show tour recently and I can't tell you how excited I am to have chosen the VoIP industry as my home....
Call Center Mexico
I was reading yet another article today from David Sims, this one focusing on VoIP security. It is quite good and I also saw that it is running on TMCnet’s Call Center Mexico channel. I was not aware this channel...
Multisite Call Center Webinar
I wanted to invite the readers of my blog to join in learning about Multisite Call Center Strategies to Reduce Costs and Increase Productivity. Here is an e-mail explains the webinar in more detail.---------Dear Colleague,As an industry professional, we wanted...
ATA Technology Forum
I will be speaking at the American Teleservices Association 2nd annual Technology Forum on April 25, 2006. I will be covering the future technologies needed in your call center. I hope to see you there. Here are the details:2nd ANNUALTECHNOLOGY...
CallMiner
Here is a real cool blog entry from fellow blogger Dan Rua, Managing Partner of Inflexion Partners on the future of audio searching. Audio data is voluminous and call center recordings alone present an invaluable resource – a virtual treasure-trove...
Call Center E-Learning
Here is an article I came across that talks about e-learning, call centers and service providers. I thought it was good and decided to pass it along. It will run in a future issue of Customer Interaction Solutions Magazine.The issue...
West Buys Intrado
TMC's Customer Interaction Solutions (CIS) Magazine has been ranking the teleservices outsourcers for more than two decades bestowing the coveted Top 50 award to these companies. Another of our business units is the Internet Telephony brand. Sometimes these two brands...
Homeshoring
There was a great article in BusinessWeek a while back titled Call Centers in the Rec Room focusing on how companies are beginning to recognize the problems associated with outsourcing to countries that have agents witch accents. Apparently companies are...
SER Update
I just ran into the technical team of SER at lunch and they told me how amazing things are going from them and that the outbound side of the call center business is doing very well for them. They say...
Alexa Record: 1,151
I just sent this e-mail to my fellow TMC team members and just had to share it with everyone as I am so happy with the news:-----------------------From: Rich Tehrani Sent: Thursday, January 05, 2006 3:14 PMTo: All TMC Team Members;Subject:...
TMCnet: 10 Million Page Views
TMCnet: reached 9,945,852 million page views in December 2005 according to WebTrends. This is an all-time high for our site. A page view is basically as the name implies a single page being viewed. So if a person comes to...
