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Rich Tehrani
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Call center tag

Drill down on Call center search:

25 result(s) displayed for Call center (51 - 75 of 217):

Nimble Will Rock Your Social CRM World

When it comes to CRM, Jon Ferrara may be one of the most important people you don't know. If we go back a bit to the mid-eighties the call center/CRM market was dominated by a company called Brock Control Systems....

Epygi Adds PBX Features, Moves Upmarket

One certainty in the world is that feature wars often get fought in the battle to win the most customers. If you don't beleive me, think of how few features your car had 15 years ago compared to today. In...

Sytel Limited Expands to US

Sytel Limited. A company with a strong dialer and scripting engine is expanding into customer service, media blending and more recently, the US. As more customers look for SMS support, Sytel allows these short messages to be integrated into the...

Funny Customer Service Video

If you are Visa, you have to be a bit miffed that this video is floating around touting your poor customer service. As I have been saying for a while now, in an age of social media, you have to...

Social Media is Mainstream Media

Here is my Publisher's Outlook which will appear in the March 2010 issue of Customer Interaction Solutions Magazine. I hope you find it useful Last month I spent some time discussing how social networking will impact your company on search...

One Line, Multiple Caller-ID

A while back I saw research showing a much higher rate of answered calls if they originate from the same area code. After researching for a while I can't find the source for the information but it is an intuitive...

Avaya/Nortel ITEXPO Details Video

The feedback regarding the Avaya session detailing the acquisition of Nortel's enterprise assets next week has been incredible. Hearing Avaya's new roadmap is crucial if you are a customer of Avaya and/or Nortel or of you are a reseller, partner,...

Discounts for Communications and Technology Events at ITEXPO

To all my readers, Happy New Year. Please feel free to take advantage of these special conference & expo rates (check out these low travel rates as well) as my gift to you. I hope to see you at the...

Will Avaya's Nortel Acquisition be a Success?

Avaya recently completed its acquisition of Nortel's assets and the most important question in the enterprise communications space for 2010 is what happens next. Avaya and Nortel were two of the industry's most dominant players and also fiercely competitive -...

ITEXPO East 2010 Miami Update

I just came across this web page with some important details on ITEXPO. I mentioned the keynoters in a recent post and I still think they are one of the best combinations of thought leaders in our space. Google Voice,...

Teach a Man to Fish as Unemployment Cure

As international outsourcing claims more jobs, two things happen - unemployment in developed nations increases and companies lower their costs. As sad as this is for now unemployed workers, it is a byproduct of automation - the internet and IP...

Broadsoft: The 800-Pound Call Center Gorilla

The behind the scenes company powering a call center near you In the year 2000 when society was in the midst of realizing how technology and the internet in particular was going to change the world, I noticed there was...

Nortel: Unified Communications Reduces Healthcare Costs

Companies have spent hundreds of millions of dollars over the decades to ensure their contact centers are as efficient as possible. In a business where you have hundreds of agents in a call center you have to worry about any...

ITEXPO West 2009 Keynote: Dr. Don Brown

After an introduction for me, Dr. Don Brown, a true communications visionary and veteran began a presentation at ITEXPO West 2009 which asked where the value was in communications. He explained CEBP and unified communications were terms made up by...

PAETEC Chairman and CEO Arunas Chesonis ITEXPO West 2009 Keynote

PAETEC Chairman and CEO Arunas Chesonis was the final keynote speaker at ITEXPO West 2009 and got things kicked off with some great music and energy. In an energetic opening he shook up the crowd with flash as well as...

ShoreTel CEO John Combs ITEXPO West 2009 Keynote

John W. Combs took the stage at ITEXPO West 2009 to kickoff the keynote addresses of the show. Speaking to a packed room he explained how communications and technology can be integrated to change how information technology professionals are viewed...

SpeechTek 2009 Exhibit Hall Open

Here is some video from the open of the show. QT_WriteOBJECT('http://blog.tmcnet.com/blog/rich-tehrani/uploads/speechtek-2009-hall-open.MOV', '590','443', '', 'autoplay', 'false', 'bgcolor', 'white', 'scale', 'aspect'); ...

Facebook and Twitter Advice from Avaya at ITEXPO in LA

Just before ITEXPO in Los Angeles Sept. 1-3 be sure to check out the Avaya session titled Technology on Tap: The Social Enterprise - Are you ready for it? This is where you can learn how to integrate Facebook, Twitter...

Google and Enterprise Search

One of the constants in the enterprise is a proliferation of systems and data which is directly responsible for increase storage needs. This last fall in fact IDC predicted a 62% CAGR for unstructured data. Moreover enterprise storage as a...

Avaya Purchases Nortel Enterprise Assets

The highly anticipated news of Nortel's Enterprise Solutions business being sold to either Siemens or Nortel is here. The envelope please... And the winner is... Avaya - subject to bankruptcy bidding rules and court approval of course. Here are some...

Can Deflation Create US Jobs?

Over the past year it has become evident that deflation is a driving force of the US economy. Margins are being squeezed in virtually all businesses. Even areas of the market where you might think there is pricing pressure don't...

CRM and ERP Integration Analysis

There is no question this economy has forced virtually every household and business to economize but it has done more than that... It has made most companies think long and hard about how they can become more productive and efficient....

Welcome Back Patrick Barnard

I would like to welcome back Patrick Barnard to the TMC editorial team. Patrick has covered a number of different editorial areas at TMC over the years and recently left TMC to work on Multichannel Merchant. He is now back...

Nectar Services Provides Hosted Avaya VoIP, SIP Trunking

Companies in the IP communications space have never been so laser-focused on ROI as they are today. Avaya for example makes sure to mention the cost savings benefits of IP communications every chance they get. According to David Giangano President...

Who is Bidding on Nortel?

According to the Wall Street Journal, there are a number of companies vying for pieces of Nortel. The LTE research and carrier groups may go to Nokia Siemens Networks or NSN if the JV between Nokia and Siemens has its...
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