Rich Tehrani : Communications and Technology Blog - Tehrani.com
Rich Tehrani
CEO
| Communications and Technology Blog - Latest news in IP communications, telecom, VoIP, call center & CRM space

Call center tag

Drill down on Call center search:

25 result(s) displayed for Call center (76 - 100 of 212):

ITEXPO East 2009 Attendance Up 15%

Thank you all so much for coming to Miami this week. The numbers are in for ITEXPO East 2009 and the amount of people at the event increased 15% from the same one last year. We could not have done...

The New Mobile VoIP business Opportunity

A simple test to determine who is a true telecom veteran is to ask them simply have you heard of Harry Newton. Harry was the ultimate character and the most polarizing figure I knew in telecom. The man was responsible...

Call Centers Are Hiring

Throughout past recessions, call centers picked up the slack and hired what amounted to millions of Americans to make and take calls. In 1990 and onward economic development agencies worldwide began to court contact centers to help them solve their...

Glowpoint's Aspiring Global Video Community

Recently Glowpoint put out the news they had record call volumes and I thought it made sense to learn more so I interviewed the company's CEO Michael Brandofino. The company plays in spaces which have been resistant to the slowing...

Nortel Under Assault

In a number of my meetings with companies in the tech and telecom space over the last few years, they have told me they are aggressively targeting Nortel customers. This was before the talk of bankruptcy which will likely make...

Aspect Makes Performance Management Acquisition

Combined entity to provide enhanced performance management, coaching, employee review and workflow functionality Aspect has done a great job rolling up a number of call center companies and even in a slow economy is not letting up. In fact, the...

Why CRM is More Important Now Than Ever

It is no wonder that in a slowing economy there is an increased focus on customers, CRM technology and practices. Many companies are cutting in these areas and they are sure to suffer in comparison to companies who put the...

ITEXPO Miami Show Hotel Sold Out

A photo taken via iPhone just before the car giveaway at ITEXPO Los Angeles in September 2008I just received this email that Natasha in TMC Expo operations sent to exhibitors. It obviously applies to anyone and everyone who is coming...

TMCnet For iPhone on Apple's Site

I just learned that Apple has listed the new TMCnet for iPhone link on their site. This is really great and I have become accustomed to seeing TMCnet on my 3.5" Apple-powered smartphone screen. If you want to enjoy the...

A Tale of Bribery, Cockroaches and Raid

 One of the most fascinating articles I have read in a long while is about the Siemens global bribery scandal where the company spent $1.4 billion on bribes from 2001 to 2007. Of that, get this - telecom accounted for...

Oracle Does it Again

Oracle is amazing. They reported their numbers last night and although they said future sales will be down around 10% their stock is up 6% as of this writing.According to Dow Jones:Revenue for the quarter was lower than Wall Street...

Comcast Embraces Twitter

Comcast has been known for poor customer service in the past but is now on the leading edge and should be commended. You can follow the happenings at the company on Twitter and immediately engage with a corporate exec. Here...

TMCnet iPhone Site Launches at i.tmcnet.com

If you are an iPhone or iPod Touch user and have been wondering when... Oh when will Rich Tehrani get an iMac in the hands (we are a PC shop) of his talented development and design teams so you can take...

Call Centers Still Hiring

While layoffs take place in the hundreds of thousands, at least one industry has some bright spots in terms of hiring. Thomas L. Cardella & Associates is adding 55 full-time jobs at its Keokuk call center to handle a new...

Dialogic Officially Acquires NMS

Dialogic has officially acquired the communications platforms division of NMS as of Friday evening and I had the opportunity to speak with Dialogic's Senior Vice President of Marketing Jim Machi about the acquisition and the future of the company. You...

SMS Comes To Contact Centers

When an entire generation uses their phones for nothing but social networking and sending text messages, smart contact center companies see an opportunity. Interactive Intelligence is one such company and recently added SMS as a channel as part of its...

Top CRM News 11/21/08

Here are some article flagged by my editorial team as worth reading in the CRM/contact center space. There are some great nuggets on this list and I hope you find it useful:Workforce Management Solutions Help Control Contact Center AttritionVanillaSoft...

SalesForce.com Tops Q3 Forecast, Keeps Outlook

Hats off to Benioff and company at SalesForce.com for beating the quarterly estimates and also for keeping guidance for the year. Analysts are grappling with whether the SaaS model is immune from slowing in a down economy and the simple...

TMC Launches Blog Aid for Communications and Technology Markets: Those Out of Work Get a Voice

Today, TMC launches its Blog Aid program to help people out of work stay in the public eye - in order to improve their hiring prospects in a tough economy. In the last few months, many good marketers, PR people,...

A Candid Interview With Greg Gianforte, CEO of RightNow

Is service the new sales? According to Greg Gianforte, CEO and founder of RightNow, not only is this a true statement but sales is the highest form of service. In a recent podcast interview with Yours Truly, Gianforte explained how companies...

Selling Communications in a Recession

Thoughts from Jon Arnold and a discussion regarding Nortel, Avaya and Cisco How do companies navigate a slower economy? Well, you first need to show strength to ensure your potential customers are not scared off. As Jon Arnold points...

Off To Dialogic One in San Diego

I am off to the Dialogic One Conference in San Diego and hope to be back online in a  few hours. I hope you are having a great week and I look forward to seeing many of you there....

Dialogic One 2008 San Diego

I will soon be heading out to the Dialogic One event in San Diego and hope to see my friends and colleagues there. Dialogic has been and continues to be a major communications infrastructure player. As the markets have evolved,...

Google Releases 2001 Search

Google recently celebrated its 10 year birthday and the present it gives us is the ability to search the company's index from the past. 1998 is not available due to technical reasons but 2001 is. This is a great year...

Contact Center Update

There are some very positive contact events worth sharing. The first bit of news has to do with how Voxify helped callers prepare for hurricanes Gustav and Ike. Voxify used its managed speech solutions to help hotels and airlines handle...
Featured Events