Call center tag
25 result(s) displayed for Call center (76 - 100 of 201):
Comcast Embraces Twitter
Comcast has been known for poor customer service in the past but is now on the leading edge and should be commended. You can follow the happenings at the company on Twitter and immediately engage with a corporate exec. Here...
TMCnet iPhone Site Launches at i.tmcnet.com
If you are an iPhone or iPod Touch user and have been wondering when... Oh when will Rich Tehrani get an iMac in the hands (we are a PC shop) of his talented development and design teams so you can take...
Call Centers Still Hiring
While layoffs take place in the hundreds of thousands, at least one industry has some bright spots in terms of hiring. Thomas L. Cardella & Associates is adding 55 full-time jobs at its Keokuk call center to handle a new...
Dialogic Officially Acquires NMS
Dialogic has officially acquired the communications platforms division of NMS as of Friday evening and I had the opportunity to speak with Dialogic's Senior Vice President of Marketing Jim Machi about the acquisition and the future of the company. You...
SMS Comes To Contact Centers
When an entire generation uses their phones for nothing but social networking and sending text messages, smart contact center companies see an opportunity. Interactive Intelligence is one such company and recently added SMS as a channel as part of its...
Top CRM News 11/21/08
Here are some article flagged by my editorial team as worth reading in the CRM/contact center space. There are some great nuggets on this list and I hope you find it useful:Workforce Management Solutions Help Control Contact Center AttritionVanillaSoft...
SalesForce.com Tops Q3 Forecast, Keeps Outlook
Hats off to Benioff and company at SalesForce.com for beating the quarterly estimates and also for keeping guidance for the year. Analysts are grappling with whether the SaaS model is immune from slowing in a down economy and the simple...
TMC Launches Blog Aid for Communications and Technology Markets: Those Out of Work Get a Voice
Today, TMC launches its Blog Aid program to help people out of work stay in the public eye - in order to improve their hiring prospects in a tough economy. In the last few months, many good marketers, PR people,...
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A Candid Interview With Greg Gianforte, CEO of RightNow
Is service the new sales? According to Greg Gianforte, CEO and founder of RightNow, not only is this a true statement but sales is the highest form of service. In a recent podcast interview with Yours Truly, Gianforte explained how companies...
Selling Communications in a Recession
Thoughts from Jon Arnold and a discussion regarding Nortel, Avaya and Cisco How do companies navigate a slower economy? Well, you first need to show strength to ensure your potential customers are not scared off. As Jon Arnold points...
Off To Dialogic One in San Diego
I am off to the Dialogic One Conference in San Diego and hope to be back online in a few hours. I hope you are having a great week and I look forward to seeing many of you there....
Dialogic One 2008 San Diego
I will soon be heading out to the Dialogic One event in San Diego and hope to see my friends and colleagues there. Dialogic has been and continues to be a major communications infrastructure player. As the markets have evolved,...
Google Releases 2001 Search
Google recently celebrated its 10 year birthday and the present it gives us is the ability to search the company's index from the past. 1998 is not available due to technical reasons but 2001 is. This is a great year...
Contact Center Update
There are some very positive contact events worth sharing. The first bit of news has to do with how Voxify helped callers prepare for hurricanes Gustav and Ike. Voxify used its managed speech solutions to help hotels and airlines handle...
ITEXPO West 2008 News to Date
To keep up with some of the news from this week's ITEXPO here at the Los Angeles Convention Center, check out the following show dailies from the past three days. Tuesday, September 9thThursday, September 11thMonday, September 15thHere is a news...
Telus Nabs Huge VoIP Deal
Congratulations are in order to Telus who won a $7 million dollar deal with an 18 month RFP to provide VoIP and call center solutions to Vancouver's 311 contact center which supports 200 sites including City Hall, the 311 Contact...
60 Crucial IP Communications Interviews
Whenever I go to a conference, I learn a tremendous amount from the people I meet at the show. I really enjoy the impromptu networking which takes place at events as it allows me to learn so much about what...
Call Center Software Community
Looking for call center software by chance? If you are and/or you want to keep up to date on the latest happenings in the call center space then you should be bookmarking the new Call Center Software -- Global Online...
Outrageous Interactions Contest Counting Down
I received an email reminding me the Outrageous Interactions contest has almost come to a close. Only days remain in fact for you to submit your story and potentially win a trip to Hawaii. Here is an email Interactive...
Tell Your Call Center Story: Go To Hawaii
Interactive Intelligence has a really interesting contest going on... Outrageous Interactions. The goal is to tell the most unusual but true call center story -- you know when a caller speaks with you and says something so amazing you can't...
Communications, Speech Markets Have Positive Outlook
Two days -- two shows, two cities and two trains which left at dawn. Wow... What a rush. What I picked up from the Channel Partners (Boston) and SpeechTek (New York) shows is the communications market and the call...
VoIP Growing at 53% to $24 Billion
The VoIP opportunity is still huge according to a new report from Infonetics Research. At a time when many industries are really hurting, hosted VoIP and managed IP PBX services grew 53% to $24 billion in 2007 after surging 66%...
Speech Recognition Licence Savings
If you aren't aware - I run a media company. My company's website -- TMCnet.com gets between 2-3 million unique visitors from around the world each month and up to 40 million pages are viewed each month as well. In...
Interactive Intelligence on Contact Center Growth and More
One of the most innovative communications companies around certainly has to be Interactive Intelligence. Consider the company saw the unification of communications happening in the mid-nineties and launched products to take advantage of what they saw as a huge...
Buy ITEXPO Plane Tickets Soon
Good news: I have noticed plane fares for trips to ITEXPO this September 16-18, 2008 in Los Angeles have dropped by hundreds of dollars in many cases. As a show organizer, nothing makes me happier than having our event more...
