Call center tag
25 result(s) displayed for Call center (101 - 125 of 201):
My Tips to Resellers and VARs
97 Degrees in Dallas And it is CoolWell it is relatively cool anyway. Compared to the rest of thee week, 97 feels downright arctic. ;) I think the humidity levels are lower as well. I had a great talk today...
Buy a VAR/Interconnect in Los Angeles
I came across a VAR/Interconnect for sale in Southern California. Quite often, people come to me when looking to acquire companies so I thought I would let my readers know about this opportunity.The company is well-established and the management will...
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ITEXPO Prius Giveaway
I have had a number of positive comments about the fact that we are giving away a Toyota Prius at ITEXPO in LA, September 16-18, 2008. Most of the comments are thanking me/TMC for being environmentally friendly and more importantly...
Open Source CRM Resources
If you are interested in knowing more about the open source CRM space, this webinar series and channel may be of interest. The next live webinar in the 3-part series takes place July 9th 2:00 pm EST and the last...
Is Ribbit The Phone Company of the Future?
As telephony opens up, many companies are looking to take advantage of the new possibilities communications offers. One example is Ribbit, an organization which bills itself as Silicon Valley's first phone company. According to Crick Waters (pictured) one of...
The Importance of Communications
Do we realize the importance of what we do? I have been thinking about this question a great deal lately. I see the amazing technology being developed by the entire industry and I just can't help but wonder - do...
Call Centers Aid Iowa
Time and time again, today's call center industry -- especially outsourcing companies such as West, APAC, Infocision and others have helped benefit mankind by offering their services to help with worthy causes. For example, many charity events have incoming donation...
Nortel User Group 2008
I am off to Dallas for this event. Maybe I will see you there. Back online soon. -- Rich...
Salesforce.com Grows 50%
If you have any doubts about the growth of CRM and the growth of SaaS models, I advise you to consider the fact that Salesforce.com just announced earnings up 52% for the quarter -- year-over-year. Here are some financial stats...
ITEXPO West 2008 Conference Announced
One of the areas we have been feverishly working on at TMC is our conference program for ITEXPO,September 16-18, 2008 at the Los Angeles Convention Center. We have truly strengthened this offering with the addition of new TMC University certifications....
Hosted Application Demand Fuels SalesForce.com
Hosted applications continue to get more press as time goes on. Similar to the e-commerce space, this market saw a slew of new entrants during the bubble times and many of these companies subsequently crashed and burned. Obviously having ASPs...
Podcast: Broadlook Technologies - Co-Founder Broadlook Technologies
Are CRM and SFA tools only as good as the data they contain? You bet they are. This is exactly why I invited Dan Hughes the co-founder of Broadlook Technologies on a TMCnet podcast so I could learn more about...
EsnaTech Grows the Google Ecosystem
One of the latest trends I have noticed is integrating disparate solutions into Google's suite of applications. Just this month in fact, two companies in the communications and CRM spaces have decided working with Google more closely makes a great...
Caribbean Outsourcing
Many people think India when they discuss outsourcing but it is interesting to note that the market for BPO/teleservices is much larger than a single country. Case in point is a company called e-SGI. I read about them in an...
Fonality Trixbox 2.0 Launches
According to Chris Lyman, the Founder and CEO of Fonality, the brand new Trixbox 2.0 is the "look mom, no hands, reseller version." In fact, the company is doing its best to make sure resellers have to touch these phone...
Google and SalesForce Enhance Relationship
It was over a year and a half ago when I had a chance to listen to Marc Benioff talk about how his company's software would be integrating with Google to provide a mashup allowing companies to better track their...
Second Life Meets the Call Center
You have heard me discuss how contact centers could connect with virtual worlds and moreover how virtual worlds could connect with e-commerce. One of my most recent posts is titled Virtual Customer Interactions and in this post I give an...
SalesForce.com Satisfaction Ratings
I was just reading an article from TMCnet's David Sims where he talks about SalesForce.com satisfaction ratings and I was blown away. Why? the company recently surveyed over 4,000 of their users and 94% said they definitely or probably will...
Live Communications Webinars
How do you stay up to date on the latest in communications and technology without leaving your desk? One of the best ways is with a webinar which allows you to sit comfortably in your office while you learn from...
Packet8 Links With SalesForce.com
In the race to differentiate IP communications services, a natural area for service providers in the business market to look is the CRM space. Integration with customer relationship management systems is common in large enterprises and even medium companies have...
Motorola's Helpful Help Desk Solution
As carriers look to add more and more services to their portfolio of products, it is apparent that support costs will continue to increase in direct proportion to the concurrent services offered. Sure, there are some services which have fewer...
The Talkument Evolution
Have you ever compared an e-mail conversation to one by phone? I can search e-mail conversations and forward them as needed. These conversations via e-mail become part of a company's knowledge base and can be used for analytics and other...
Nortel's Customer Experience 2.0
Perhaps one of my most interesting vendor meeting as of late was with Nortel where David Murashige VP & GM Multimedia Applications and Debora Glennon in Multimedia Applications Marketing really got me thinking about the way customers are serviced today....
Microsoft's Call Center Push
There is a level of excitement in the call center space I haven't witnessed since VoIP began transforming the call center into the contact center. Over the years, we have seen technology after technology change the way contact centers work...
Communications To Fuel Global Economy Growth
Infonetics pegged PBX growth at 7% last year and they further mentioned that companies are beginning to slowly see the benefits of IP-PBX systems beyond the typical costs savings associated with lower phone bills. With unified communications software now available...
