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Call center tag

Drill down on Call center search:

25 result(s) displayed for Call center (176 - 200 of 217):

Call Center Stories Week of July 20, 2007

Here are some great call center and CRM stories from the week. There is a very strong Latin flavor as you can see below. Stories about Brazil, Mexico and Argentina.   Using CRM Software Solutions to Increase Sales Revenue Call...

Call Center/CRM News July 6, 2007

Here is the latest in the contact center and CRM space. Interesting topics consist of call center trends in Mexico and New Zealand. I have always wanted to go to New Zealand by the way and just haven’t found the...

TMCnet Goes Twitter

It seems like if you are under 18 you spend a good deal of time twittering on well – Twitter. Since my typical reader is above 18 you may not be aware that Twitter is a service allowing you to...

Oracle

The Oracle machine seems to keep rolling along day after day, week after week. Not only does the company continue to acquire best of breed companies and add them to their product/service offering they are also busy spending time educating...

Open-Source Call Center

It would seem the open-source call center market is beginning to heat up with a new call center offering from Fonality aimed at companies with between 2-200 seats. The product, PBXtra Call Center is includes capabilities such as branch office...

Microsoft Unlimited Potential

Bill Gates is on record as ridiculing the $100 laptop earmarked for third world children… The reason he disliked the device is because the specs did not measure up to what he thought such a computer should and could be....

TMCnet Goes International

Today is a momentous occasion for me as TMCnet has gone international developing continent-specific editions for Latin America, Europe, Asia the Middle East and Australia. You will find these country choices on a grey horizontal bar at the top...

Dialogic Cruise

I am headed to downtown Miami now where I will be on a cruise with Dialogic partners and the Dialogic team. This will conclude the Dialogic One event. The weather is pretty nice here so I expect to have a...

Network Security and Home Based Agents

I am at a good friend's house today and they have a problem with their laptop. My friend is a lawyer and while we debate the merits of the Cisco vs. Apple iPhone case I am also helping fix their...

Purple Heart Alpha 911 Keynote

I just finished up my keynote presentation for the Alpha 911 class of the Purple Heart Foundation and got a chance to thank the disable veterans of this country for all they have done to keep America safe and Secure....

VoIP Changes the Lives of Disabled Veterans

Many people know how VoIP has changed lives and how it has allowed communications to take place among people who previously could not afford to communicate. Voice over IP is obviously disruptive but at the same time it has changed...

Channels

One of the fastest growing areas of TMCnet is the channels program which are micro-communities of interest. These channels focus on so many topics I can’t list them all but a few of the more recent ones are here for...

A Look inside the Call Center

What is happening in today's call center could be surmised up by a recent survey by Witness Systems discussed in this article on TMCnet. One question worth noting asks what the number one challenge is in the call center....

Jon Shaprio: Larger Than Life

One comment I made in article a few months back has turned into a fun conversation in the industry. I called Jon Shapiro “Larger than Life.” Apparently this led to much ribbing of Jon and someone even designed a photo...

Nuance: Bright Future

Mass based Nuance Communications seems to have a very bright future with strong sales of desktop, medical and call center speech systems. The company has enviable market share: 90% in desktop dictation, 80% in call centers, and 60% in health...

Altitude Software

As you may recall I was in Lisbon Portugal just last week and while there I had a chance to meet with Altitude Software an IP contact center software company who is very successful in Europe, South America, the middle...

ITEXPO: Eli Bordow Speaks

The Self-Healing, Self Optimizing Call CenterEli Borodow who was recently CEO of Telephony@Work -- now a part of Oracle -- did a great job speaking at the Call Center 2.0 Conference this morning and gave a riveting speech about how...

TMC in Stamford Advocate

TMC was featured on the front page of the business section of the Stamford Advocate newspaper today. It was also in the Hartford Courant (at least online – I am not sure if it made the printed version on Sunday)...

Tier One Service Providers Worldwide

I have never seen so many registrations form Tier one service providers at any previous TMC event. This Internet Telephony Conference & Expo this October will have a massive showing of Tier 1 and smaller providers. In addition we are...

Verizon Wireless a Call Center 2.0 Case Study

The wireless communications sector is one of the more interesting businesses around as they generate billions and billions in revenue and spend millions on ad campaigns such as “We have the least dropped calls.” It just seems so weird in...

Get Human

I recently came across a very funny video clip that teaches callers how to get right to a live operator. It takes tips from a website called gethuman.com and you'll learn tips like mumbling, hitting zero repeatedly and other tips...

Call Centers Changing Lives

I actually felt good writing this story. Like I was contributing to something bigger than anything I have written about previously. I hope you read it, it moves you and you find a way to have your corporation participate in...

New Call Centers

Here is a new resource for people who are interested in tracking all of the new call centers that are opening in the world. This page will keep you up to date on the newest call centers, the location, number...

What Happens Here Now Gets Out

Much to the horror of millions of carefree visitors to this Mecca in the dessert, apparently what happens here no longer stays here. VEGAS.com claimed a big win, increasing their sales by 85 percent with Interactive Intelligence (News - Alert)’s Customer...

Joe Sanscrainte

For companies who have call centers and were in any way affected by the do not call list, you may be familiar with a company called Call Compliance and its former general counsel and director of regulatory affairs, Joe Sanscrainte....
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