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Vocalocity: One Cloud Provider's Path to Growth

Cloud computing providers are all the rage these days and cloud communications is no exception. Witness the growth of 8x8 as well as the M&A interest in the space evidenced by the recent acquisition of M5 Networks by ShoreTel and...

Cisco Underestimated Skype's Value. Acts against Microsoft Acquisition

Cisco is far from the most open company in tech so it is ironic it is concerned about a monopoly over video conferencing a result of the Microsoft acquisition of Skype. The company’s Martin De Beer said, “For the sake...

ITEXPO West 2011 Austin Highlights

Before all ITEXPO events I do a final proofread of the show directory and this one may be the biggest ever at 132 pages with tabs (just doing our part to support the economy). We will post a PDF version...

Latest Trends in Speech Technology, CRM, IVR, Collaboration and Cloud Computing

Speech analytics in greater demand At the recent SpeechTek 2011 conference in New York I gained some great insight into the state of speech technology. For example, Jeff Schlueter of Nexidia told me his company’s speech analytics solutions have been...

Apple Market Cap, Cisco Earnings Beat and Amazon Sidesteps Apple

I am up in Mass visiting some companies in the area and doing a presentation on the state of communications and tech markets - so while I am offline feel free to visit other parts of the TMC network to...

Did Social Just Make UC Irrelevant?

If you are working with a phone system maker who isn’t innovating rapidly, beware - their days could be numbered. I hate to be sensational but you have to wonder, with real-time video & voice communications embedded into social networks...

Cisco Cius and the Need for an Enterprise Tablet

Cisco Cius Telepresence demo and presentation in New YorkYesterday I spent some time with Cisco learning about the new Cius tablet focused on the business market. The company has done its best to make this device a no-brainer purchase for...

How Cisco Needs to Sell the Cius Tablet

I'm on my way to New York to visit with Cisco and learn about the new Cius business tablet. The opportunity for Cisco here is huge as if it is able to sell large volumes of these devices, they can...

Avaya's Support Strategy Emulates Successful Cancer Diagnostic Systems

It is an unusual occurrence for me to receive a call from any company to discuss their support. Generally the media gets all warm and fuzzy about tangible things like new product launches – scoops and items you can put...

Heading into NY for Cisco Quad Briefing

Last September I covered Cisco Quad and was impressed. Since then I haven't heard much about the product and am heading into New York right now to meet with the Cisco team to learn more.Update: There is news - it...

Top 20 VoIP Innovators

Tom Keating has a slideshow of the top 20 VoIP innovators of all time and if you want my thoughts check out the comment on his post. It is really well done and will take you back if you have...

Mitel to Come Out Swinging, Will They Connect?

This past January I wrote a piece which compared Mitel to ShoreTel titled Is ShoreTel filling the Nortel Void and since the post Mitel has been in a state of flux with a new CEO Rich McBee recently joining. When...

LinkedIn IPO Means More Public Tech Offerings

LinkedIn’s incredible IPO success tells us one thing – that many other tech companies are more confident than ever been about going public. Bet before we go there let’s take look at what happened. The company went public at $45...

Interop 2011 Day One Wrap Up

Day one of Interop has been great so far – I had video and written interviews with a number of companies such as Juniper Networks, Siemens, Brocade, ShoreTel, Navisite, Broadcom and Cisco. The videos will be posted soon – I...

Rich Tehrani and TMC at Interop 2011

I am here in Las Vegas getting ready for Interop 2011. I apologize for not being connected more - but I've been doing wall-to-wall video interviews all of last week as well as speaking at the Broadvox Partner Summit. Not...

Why Salesforce.com Purchased Radian6

The recent Salesforce.com Cloudforce 2011 conference in New York Word of mouth advertising has always been important to business but today, a small group of people who others trust could be responsible for making or breaking a product or company....

How Poor Branding and Positioning Have Led to Tech and Auto Failure

Lessons Learned From Microsoft, Cisco, Volkswagen, Mazda and Apple MistepsWhy do Cisco and Microsoft have trouble entering new consumer markets and why does Apple have challenges when trying to get into the enterprise server market? According to an article from...

Cable Broadband Speeds to Skyrocket

Just when you thought you needed optical technology to get super fast connections to the home - along comes DOCSIS 3.0 allowing a 1.6 Gbps downstream connection over three cable modems at a recent CableLabs Winter Conference. According to Multichannel...

How China is Unleashing a Sales Boom for Tech and Media

Shanghai at NightIn many parts of the world, rampant pirating of products takes its toll on businesses costing billions of dollars of lost sales and value. While countries like Iran violate rampantly with no signs of improvement, others are slowly...

Cisco Lowers Umi Price as Margins Become a Bigger Concern

Analysis of Cisco's strategy from consumer to enterprise, servers and switchesIts pretty simple really, if you are getting something which is pretty good and its free, you aren't likely to pay a lot for something better. I pointed out as...

Skype Pre-IPO Report Card

It was back in 2007 when my fellow bloggers and journalists told me that Skype was a dog, had no future, couldn’t make money and wasn’t going anywhere. I begged to differ – the way I saw it the company...

How Cloud Computing Could Destroy VARs

A typical VAR is used to frequently selling large ticket items which may not all have the largest margins but in volume can throw off a good amount of cash and profit. As a result, many resellers have developed a...

Cisco Says HTML5 Part of Wireless Future

At the latest 4GWE event collocated with ITEXPO, TMC's Juliana Kenny spoke with Dr. Cullen Jennings, Ph.D., Distinguished Engineer, Cisco to learn about the future of mobile including HTML5 and other technologies which will part of the wireless multimedia future.The...

Broadvox Reaches For the Cloud With Cypress Buy

20 things you need to know but didn’t have had time to ask SIP Trunking leader Broadvox just completed their acquisition of Cypress Communications resulting in a nationwide VoIP and MPLS-enabled network blending the benefits of traditional telecommunications with the...

GENBAND Completes Cedar Point Acquisition

Analysts liken Charlie Vogt the CEO of GENBAND (pictured) to John Chambers and his presentation style and confidence shined through at the company’s recent Perspectives event which I live blogged. It was at this conference where I realized Charlie would...
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