One of the latest trends I have noticed is integrating disparate solutions into Google's suite of applications. Just this month in fact, two companies in the communications and CRM spaces have decided working with Google more closely makes a great...
I came across this well-researched article on the Brooding Savage discussing the fact that social networks may not ever make significant money. Why? Well, part of the reason may have to do with the success of these networks... There is...
According to Chris Lyman, the Founder and CEO of Fonality, the brand new Trixbox 2.0 is the "look mom, no hands, reseller version." In fact, the company is doing its best to make sure resellers have to touch these phone...
Be sure to submit your call for papers entries for the Communications Developer show which will be collocated with ITEXPO later this year in the Los Angeles, California Convention Center. The specific dates of the event will be September 16-18,...
Bob Emmerson joins TMC as out European Editor. We are truly proud to have Bob join the team as he is a communications and technology veteran. Previously, Emmerson was a designer of digital control systems, a journalist, and a copywriter....
Sure you have an iPhone or iPod or even a PC where you like to listen to your music. But have you had a chance to listen to TMCnet's high quality podcasts as of yet? ;-) I know many...
I am very happy to be the first to tell you TMCnet is in the midst of one of its largest graphical overhauls. We are very proud of our new look which emphasizes softer blue colors and shades. There are...
I have come across an open position for a brand marketing specialist in Dallas, Texas. You would be working for a major telecom/datacom company and probably gain tremendous global experience. If you are interested, or know someone who is --...
All I can say is thank you to our loyal readers who visit TMCnet frequently and our sponsors who have launched communities and channels in partnership with TMC on TMCnet. Furthermore, thanks for your loyalty and the nice testimonials many...
In the race to differentiate IP communications services, a natural area for service providers in the business market to look is the CRM space. Integration with customer relationship management systems is common in large enterprises and even medium companies have...
Recently I had a chance to sit down with NEC Unified Solution's new president Jeffrey Kane and talk shop. Kane has an extensive background in systems integration having worked at firms like Perot Systems and EDS. Most importantly, he has...
It is a sad day when a city government decides it needs to come after a specific technology -- one that has truly helped and empowered its constituents, in order to generate more revenue. The city of Los Angeles just...
Nortel's Wes Durow credit SMEI.org One of the largest if not the largest deployment of VoIP I am aware of has to be Nortel's 10-year, $300 million dollar win with the US Social Security Administration which will support fifty-five thousand...
It's funny, in most other businesses, you wouldn't use the expression "one throat to choke" as a positive but in communications, the complexity of systems has evolved to a point where this expression is not only accepted, it is cherished....
Sometimes the most simple concepts make for the most incredible opportunities. In a recent meeting with Oliver Emmanual President and John Croce CEO of Phybridge I came away wondering why I didn't think of the idea these guys have just...
There is a level of excitement in the call center space I haven't witnessed since VoIP began transforming the call center into the contact center. Over the years, we have seen technology after technology change the way contact centers work...
Today I had a chance to conduct a podcast interview Mike Crown Managing Partner, Olaf Bellstedt CTO and Joe Aiello Strategic Account Manager of the The VoIP Connection. The VoIP Connection has made a practice of installing Asterisk-based systems with...
Infonetics pegged PBX growth at 7% last year and they further mentioned that companies are beginning to slowly see the benefits of IP-PBX systems beyond the typical costs savings associated with lower phone bills. With unified communications software now available...
As I mentioned a while back, TMC is experiencing record growth and I promised we would maintain our high levels of quality as we grow. TMCnet currently has just under 50 worldwide columnists and most of them write daily or...
My equipment vendor contacts tell me Cbeyond has great quality of service on their SIP trunks when compared to others and this is not a surprise as they also supply the broadband pipe. So in order to get their excellent...
I am off to VoiceCon today and you probably already had a chance to see the big Avaya news of the day. To stay up to date on all things VoiceCon, be sure to check out the TMCnet VoiceCon news...
Recently I spent a good number of hours at the sprawling Somers, NY campus of IBM where the company announced to the media their intention to spend a billion dollars in unified communications development over the next three years. IBM...
In the communications space there has been accelerating progress these past decades. In the eighties we had IVR, voicemail and unified messaging. In the nineties, we had CTI (TAPI,TSAPI, etc), international callback, the PC-PBX and later the IP-PBX. This decade...
My editorial team has selected the following stories as some of the most important ones of the week. Hopefully some or all of these news items will be useful to my readers. Some of my favorite ones are how green...
For those of you who know Hunter Newby, you are aware is one of the more knowledgeable people in our industry. Hunter is especially well-versed in areas like net neutrality, fiber deployment and not surprisingly carrier hotels. I know many...